ZALWANGO SYLIVIA
Kampala,Lugogo
Summary
Organized administrative specialist with 15 years of experience in customer support, office administration, and leadership. collaborative with a dedication to accurately determining and achieving strategic administrative objectives. Proven ability to analyze complex issues and implement effective solutions. Adaptable and solutions-oriented with the ability to manage stringent budgets and timelines.
Proven track record in enhancing membership retention and recruitment at Uganda Manufacturers Association, leveraging CRM proficiency and exceptional relationship-building skills. Spearheaded innovative strategies that significantly improved member satisfaction and engagement. Excelled in collaborative environments, driving initiatives that resulted in a substantial increase in diverse membership base.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Membership Officer
Uganda Manufacturers Association
02.2009 - Current
- Increased membership retention of over 200 member subscriptions annually, by implementing personalized outreach strategies and follow-up initiatives.
- Developed comprehensive membership monthly, quarterly and annual reports for management to analyze trends, opportunities, and areas for improvement.
- All administrative roles for and on behalf of the membership department as well as other departments when called upon
- Streamlined the member onboarding process, by designing the membership application form as well as initiating a digital form, resulting in higher satisfaction rates and quicker integration into organizational activities.
- Spearheaded targeted marketing campaigns to attract new members from diverse backgrounds and industries for example giving them temporary benefits just like existing members.
- Collaborated with the policy department to develop member-centric programs and events that fostered networking and professional development opportunities.
- Enhanced member communication channels by creating engaging content for the Association's newsletters, social media platforms, and website updates.
- Conducted regular surveys to gauge member satisfaction levels, using feedback to inform continuous improvement efforts, the last one held in September 2023
- Effectively resolved membership inquiries by providing prompt assistance and accurate information through email, phone calls, and in-person meetings.
- Established strong relationships with key stakeholders like PSFU and MDAs by attending industry events as a representative of the organization.
- Assisted in the planning and execution of networking events and symposiums, ensuring smooth operations while promoting membership benefits to attendees. a minimum of 100 members attended such events
- Maintained up-to-date records of all membership data using CRM software systems, facilitating efficient reporting processes for internal use or external audits if required.
- Managed renewal cycles effectively by sending timely reminders for pending renewals while addressing potential obstacles or concerns related to continued membership status proactively during conversations with members regarding their experiences thus far within the organization's fold.
- Identified potential areas for growth within target markets by conducting thorough analyses of industry trends and competitor activities, informing future membership recruitment strategies accordingly. Developed a recruitment strategy plan/document in this regard
- Assisted in the annual budget planning for the membership department, ensuring resources were allocated efficiently to support organizational goals and objectives.
- Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up, and prompt issue resolution.
- Performed cold-calling and follow-ups with leads to secure new revenue.
- Pursued existing and potential manufacturers by phone, email, and social media platforms to generate leads and close subscriptions.
- Set up appointments with potential and current customers to promote new services.
- Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
- Used CRM software to record customer interactions and track general sales activities for review and follow-up.
- Drove new business by acquiring new clients and expanding new and existing relationships.
- Worked to develop networks by identifying and pursuing new leads, attending industry events, and building rapport with clients.
- Serviced existing accounts regularly to maximize revenue.
- Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities.
- Monitored weekly subscriptions to write reports for senior leadership and streamline operational processes.
- Proactively managed client correspondence and recorded tracking and communications.
- Researched potential clients to prepare for appointments, which increased on the recruitment base
- Boosted brand awareness, implemented promotional campaigns, and employed sales tactics as part of development.
- Conferred with existing and potential customers to assess requirements and propose optimal solutions.
- Networked at events and by phone to expand the Association's revenues.
Education
Masters in Management Studies - Project Planning And Management
Uganda Management Institute
Kampala03.2013
Post Graduate Diploma - Project Planning And Management
Uganda Management Institute
Kampala03.2012
Bachelor's - Administrative And Secretarial Science
Kyambogo University
Kyambogo02.2008
Skills
- Membership recruitment and retention
- CRM proficiency
- All administrative skills (Meeting minutes, record-keeping, scheduling and appointment setting, presentation designing, spreadsheet management, Microsoft Office, social media knowledge, Letter preparation, mailing)
- Conference and events planning
- Teamwork and Collaboration
- Customer Service and excellent communication
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking Abilities, Adaptability, Flexibility and reliability
- Organizational Skills
- Team Collaboration
- Task Prioritization, Self Motivation
- Professionalism
Certification
- Perfect PA and Executive Office Administrator, Dolphins Training and Consultants Ltd (Nairobi, Kenya) - 29th - 31st July 2020
- Administrators and Executive Assistants Course, Uganda Manufacturers Association March 2019
- Certificate in a 2 days course in peer education, Uganda Manufacturers Association, March 2009
- certificate in project proposal, report and curriculum vitae writing skilly by International Reading Association (IRA), July 20th, 2008
- Certificate in Computerised Accounting, Kyambogo University, January 2008
Languages
Luganda, English
Native language
English
Advanced
C1
Luganda
Upper intermediate
B2
Timeline
Membership Officer
Uganda Manufacturers Association
02.2009 - Current
Masters in Management Studies - Project Planning And Management
Uganda Management Institute
Post Graduate Diploma - Project Planning And Management
Uganda Management Institute
Bachelor's - Administrative And Secretarial Science
Kyambogo University
- Perfect PA and Executive Office Administrator, Dolphins Training and Consultants Ltd (Nairobi, Kenya) - 29th - 31st July 2020
- Administrators and Executive Assistants Course, Uganda Manufacturers Association March 2019
- Certificate in a 2 days course in peer education, Uganda Manufacturers Association, March 2009
- certificate in project proposal, report and curriculum vitae writing skilly by International Reading Association (IRA), July 20th, 2008
- Certificate in Computerised Accounting, Kyambogo University, January 2008
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