DOROTHY TAPEMU
Kampala,Uganda
Summary
Dynamic professional with a proven track record at Sela Brand LTD, excelling in quality control and employee management. Adept in conflict resolution and online reservation management, I thrive under pressure, ensuring exceptional customer service and operational efficiency. Committed to fostering strong relationships and driving team success through effective communication and critical thinking. Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence, and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth. Highly competent Receptionist with experience in managing front office operations, including handling multi-line phone systems and greeting visitors. Strengths lie in strong organizational skills, ability to multitask, and maintain a professional demeanor under pressure. Previous roles have had significant impact on improving efficiency of administrative processes and enhancing customer service experiences.
Overview
5
5
years of professional experience
Work History
RECEPTIONIST
WASH & WILLS HOTEL
Mbale, Uganda
02.2024 - 05.2024
- Welcoming guests on their arrival, then supply them with refreshments as they wait to be checked in and also checking out guests
- Working hand-in-hand with the housekeeping members to ensure the rooms are organized and clean before checking in guests and also after the guests are checked out
- Attending to guests' complaints, inquiries, and queries and responding to them in a timely manner
- Making sure the reception area is always kept clean, refill the brochures and information cards
- Managing online reservation and phone call reservation as well, making booking and blocking the booked rooms
- Monitoring visitors within the hotel and ensuring safety and reporting any suspicious activity to the security
- Ensuring complete payments of the checked-in guests or walked-in guests
DIRECT SALES REPRESENTATIVE (DSR)
DIAMOND TRUST BANK
Mbale, Uganda
11.2023 - 01.2024
- Bank account opening especially digital saving accounts, current account, kids account, company accounts and many more using both manually and DCAM (Digital Customer Acquisition Management)
- Attending to customer care support within the bank and outside the bank in case of consultations and guidance according to the customers' inquiries
- Selling different bank products to customers according to their demands like agent banking, premium for insurance like Jubilee insurance, Education insurance plan
- Providing feedback to customers on their account opening details and progressive information towards their accounts functioning
- Teaching the clients on different ways of using mobile banking to simply money transfers both to the bank and from the bank
- Activating mobile and internet banking service for already opened accounts for development parish funds transfers.
- Building customer relationship and trust through phone calls and sms message service regarding their accounts
- Delivered compelling sales presentations that highlighted key features and benefits of products or services, resulting in increased conversion rates.
- Cultivated strong client relationships through consistent follow-ups and timely resolution of concerns, ensuring repeat business opportunities.
- Collaborated with team members to exceed sales targets, fostering a competitive yet supportive environment
Product Manager and Quality Checking
Sela Brand LTD
Mbale, Uganda
01.2021 - 01.2024
- Carried out quality Checking on all finished clothes daily according to the target and got
- Provided production department with a production target of the week to promote high capacity in production to increase profitability.
- I thoroughly ironed weekly finished projects of company clothes and kept them in clean safe containers ready for packaging and shipping.
- Provided the production team on corrective measures of quality products and tydness in production to promote hygiene and recycling.
- I encouraged recycling of clothe scraps to create other small items like hair ties, toilet bags and pillow fillers to protect waste and dumping.
- Communicated effectively with team members to deliver updates on project milestones and deadlines.
- Developed product documentation to communicate upcoming features and products to internal teams.
- Collaborated with sales teams to develop effective training materials that drove increased product knowledge among staff members, resulting in higher close rates.
- Analyzed metrics to measure product performance.
- Documented user stories, specifications, and product features into detailed work order to communicate across teams and build mandatory requirements.
- Managed full product lifecycle, from ideation through post-launch support, ensuring consistent quality control measures were in place.
Human Resources Administrator
SELA BRAND LTD
Mbale, Uganda
09.2019 - 01.2024
- Managed employee data and privacy to keep employee data confidential per organizational privacy policies
- Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
- Managed payroll and timekeeping to track hours and accurately pay employees
- Maintained accurate employee records through diligent documentation of personal information, job history, performance evaluations, and other relevant data.
- Updated HR database with new employee information, changes in benefits, and other details
- Prepared new hire letters, employee contracts, and corporate policies
- Facilitated the performance management process by providing ongoing feedback, administering evaluations, and coordinating professional development opportunities for employees
- Developed and implemented HR policies and procedures to promote clear and consistent approach to managing employees
Education
Bachelor in Business Administration - Accounting
Uganda Christian University
Mbale09.2019
International Exchange Program - Cross-cultural Understanding & International Work
Hald Internasjonale Senter
Mandal06.2016
UGANDA ADVANCED CERTIFICATE OF EDUCATION -
Mbale Progressive Secondary School
Mbale12.2015
ORDINARY LEVEL CERTIFICATE OF EDUCATION -
Nabumali High School
Mbale12.2012
PRIMARY LEAVING OF EDUCATION -
Namatala Primary School
Mbale12.2007
Skills
- Computer skills in Microsoft Word
- Computer skills in Excel
- Ability to work under pressure
- Interpersonal skills
- Communication skills
- Management skills
- Telephone and email etiquette
- Critical thinking skills
- Listening skills
- Excellent customer service skills
- Multitasking skills
- Booking management
- Conflict resolution
- Online reservation management
- Customer service
- Guest relations
- Payment processing
- Front desk operations
- Data entry
Hobbies and Interests
- Listening to music
- Singing
- Reading
Languages
English
First Language
References
References available upon request.
Timeline
RECEPTIONIST
WASH & WILLS HOTEL
02.2024 - 05.2024
DIRECT SALES REPRESENTATIVE (DSR)
DIAMOND TRUST BANK
11.2023 - 01.2024
Product Manager and Quality Checking
Sela Brand LTD
01.2021 - 01.2024
Human Resources Administrator
SELA BRAND LTD
09.2019 - 01.2024
Bachelor in Business Administration - Accounting
Uganda Christian University
International Exchange Program - Cross-cultural Understanding & International Work
Hald Internasjonale Senter
UGANDA ADVANCED CERTIFICATE OF EDUCATION -
Mbale Progressive Secondary School
ORDINARY LEVEL CERTIFICATE OF EDUCATION -
Nabumali High School
PRIMARY LEAVING OF EDUCATION -
Namatala Primary School