Teresa Mwenyango Luzinda
Human Resource Manager
Kampala
Summary
A Human Resources Manager with 8 years experience as a Human Resources Generalist that concurrently managed the Human Resources and Health and Safety department at NETIS Uganda as well as later managed the QHSE department at engineering. Currently seeking to secure a career opportunity as a Human Resources Specialist. This will enable me to fully utilize my training and skills, expand my knowledge while making significant contribution to increase the efficiency and further development of the organization. I will apply my knowledge & experience to train the workforce regarding important strategic HR implementations as well as safe work practice in the worksite to promote zero incident culture in the workplace. All workplace injuries and incident are preventable with a proactive approach to safety management and aim for a work environment where no harm comes to employees.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
13
13
years of professional experience
Work History
QHSE MANAGER
Engineering
03.2020 - 09.2025
- Ensuring the implementation & monitoring the performance of the Integrated Management System (IMS).
- Developing Environmental & Social Management Plan/System (ESMP/S) for IFC E&S category projects.
- Ensuring the implementation and reporting of Environmental & Sustainability requirements required by the Group.
- Leading the continuous refinement and implementation of the Environmental and Social Management System (ESMS).
- Overseeing E&S data collection and analysis for performance reporting.
- Keeping track of upcoming regulatory requirements as well as the evolving approach of International Financial Institutions to E&S and assesses their implications for the company.
- Providing oversight and direction to the E&S team.
- Generating and analyzing reports related to the performance of the IMS.
- Working closely with the Heads of Departments to make sure all procedures are properly communicated and understood.
- Determining training needs and making sure related people (mainly QHSE Representatives) undergo necessary courses and provide in-house customized trainings when needed.
- Following up on the audit plans and analyzing reports from my subordinates.
- Ensuring the continual improvement of quality of services, health & safety of the employee & the environment.
- Managing the programme of suppliers & subcontractors audits and conducting group audits whenever required by the Group/Direct Supervisor.
- Building effective relationships with clients, subcontractors and partners to support the Company's core safety values.
- Coordinating continual improvement of the IMS within the departments to ensure that evidence of corrective actions taken are recorded and reviewed.
- Following up on the IMS objectives set by Top Management for measuring the performance of the IMS.
- Acting as key contact with the client's auditors and be responsible for ensuring the execution of corrective actions and ongoing compliance with client specifications.
- Assisting with the External Audits requested by the Group/QHSE Representative.
SHERQ MANAGER
NETIS Uganda Limited
11.2020 - 02.2025
- Responsible to ensure that the NETIS Quality, Safety, Health, Risk, Social, Security, Cultural, Environmental and Risk Management systems are defined, implemented, maintained, and adhered to according to best practice standards at all levels of the organization within Uganda and in conformance to Group and International requirements.
- Define and maintain SHERQ manual and policies.
- Ensure business processes and procedures are defined and documented.
- Ensure compliance to SHERQ manuals, policies and procedures.
- Managing corrective action and preventive action.
- Risk Management - collate and analyze all risk statistics and recommend intervention strategies.
- Security - to identify and implement security measures to manage the potential threat towards staff and business operations and plan to effectively prevent and handle security incidents.
- Quality - to exceed Customer's expectations and ultimately reduce and improve the impacts of its operations, activities and services.
- Employee Training - to ensure skills transfer and employee training in SHERQ aspects through the continuous mentoring, coaching, induction training for all current and new employees, including the Department Heads.
HUMAN RESOURCE MANAGER
NETIS UGANDA LIMITED
01.2016 - 11.2020
- Responsible for provision of management expertise in leadership, multidisciplinary human resource knowledge, project management and outstanding problem management skills to C-level executives and direct reports.
- Lead complex fact finding assignments as required by executives and senior management and supporting the management of all human resource functions, the HR team and oversee the day-to-day efficient operation of the HR & Administration department.
- Manage all human resource functions and act as liaison for the Management team.
- Guarantee compliance with all state and local employment laws as well as company standards, systems and processes in partnership with employment and labour relations agencies.
- Draft and implement policies and ensure compliance of human resource policies, employee benefits and employment law at local and international levels.
- Provide confidential issue resolution with all involved levels of management.
- Manage all aspects of the HR department/office including learning and development, design of necessary professional development plans and prepare all association communication.
- Schedule and conduct interviews, create job offers and obtain approval as early structure for recruited colleagues.
- Manage all employment, payroll administration, medical and worker's compensation benefits and claims.
- Spearhead various regional and enterprise wide human resource projects and initiatives.
- Direct personnel training, development and labour relations activities.
- Train management on trend awareness and performance management & improvement through targeted consultations.
- Develop an enterprise wide onboarding program and occupational safety training.
- Oversee employee relations, benefits and compensation, staffing, management development and workforce analysis.
- Advise managers on organizational policy matters and recommend needed changes.
- Conduct orientations for best positive attitude towards organizational objectives.
- Serve as a link between management and employees by handling questions, interpreting, administering contracts and help resolve work related problems to foster positive environment.
- Establish new application protocols that increase new applicant quality.
- Create new compensation structure that improve employee morale and increase productivity.
- Update company job descriptions to reflect changing lessons and oversee KPI/KPA performance reviews.
- Meet with all new hires to explain benefits guidelines and procedures.
- Redesign the employee handbook according to legal and benefit changes.
ADMINISTRATION AND HUMAN RESOURCE MANAGER
EATON TOWERS UGANDA LIMITED
04.2012 - 11.2015
- Responsible for supporting the Administration and Group HR team in a fast paced telecommunication environment and assisting them with the day-to-day efficient operation of the Administration and HR department.
- Building productive, collaborative relationships with employees and Administration and HR business partners.
- Assisting with employee relations.
- Reviewing résumé and applications sent in by prospective job applicants.
- Maintaining employee files and the HR filing system.
- Advising employees and helping them make informed decisions about their careers.
- Conducting pre-employment background checks on prospective employees.
- Assisting employees with employee benefits issues.
- Examining employee records as and when required and provide information to authorized persons.
- Scheduling interviews for job applicants.
- Preparing badges, passes and identification cards for staff.
- Assembling new hire information packs.
- Reviewing staff monthly vacation reports.
- Responding to applicants regarding job position openings.
- Planning and co-ordination of HR presentations and training sessions.
- Writing job descriptions.
- Using word processing software and printers to create a variety of documents and reports.
- Preparing posting vacancies.
- Welcoming new employees and arranging induction programme for them.
- Reviewing, auditing and verifying monthly benefit vouchers.
- Events co-ordination i.e. Conferences, social functions, catering/hiring of facilities etc.
- Updating organograms.
- Powerpoint presentations.
- Security and access control.
- Responsible for office groceries and stationery and all office appliances.
- Preparation of agendas, minutes of management meetings/exco/etc.
- Diary management.
- Scheduling and coordinating meetings.
- Typing and coordinating meetings.
- Financial administration.
- Travel arrangements and transport logistics.
Education
Post Graduate Diploma - HRM
01.2015
Bachelor of Commerce - Accounting (Hons)
01.2005
Degree certification available
Diploma - Business Administration
01.1999
Transcript available
Certificate - Project Planning and Management
01.1996
- UACE Certificate available
- Uganda Certificate of Education (UCE)
Uganda Certificate - Primary Education
01.1990
UACE Certificate available
Skills
Training & development
Regulatory Compliance
Hiring and retention
Compensation & Benefits & Payroll
HR Policies & Procedures
Employee/Employer/Labour Agreements
Employee Relations
Mediation and Advocacy
Personnel Record Maintenance
HR Programme/Project Management
Orientation & On-Boarding
HRIS Technologies
Benefit Administration
Performance Management
Organization Development
Training and Development
Knowledge of state & Employment law
Succession planning
Change management
Project management
Workforce management
HR Trend analysis
Human Resource policies, rules and regulations formulation and implementation
Maintaining confidentiality regarding Human Resources and related issues
Ability to interface effectively with all levels of staff
Creating and updating personnel, payroll and accounting information in spreadsheets, ARUTHR & payroll Mgt System
Writing reports, business correspondence and procedural manuals
Proficient with MS Office
Personal ability to exercise sound judgement and common sense Demonstrated flexibility and ability to work with ambiguity and minimal supervision
HR Management & Administration
Database maintenance
Financial administration
Performance Management
Regulatory compliance
Strong attention to detail
Ability to work in a pressured/deadline driven environment
Ability to cope with stress
Flexibility with working hours
Ability to multitask
Effective time management
Good interpersonal skills
Accomplishments
- Implementation of Skill and Competency matrices Training & Development of all staff in regard to HR Policies/Work Place Health & Safety and continuous monitoring of Continuous Professional Development of all staff.
- Reduced employee turnover by 20% through implementation of new incentive programme and bonus structure.
- Improved paperwork processing time by 50% by streamlining submission processes through online platforms - ARUTI HRIS.
- Saved 80% each year by reorganizing organograms to eliminate unnecessary positions through cost cutting and restructuring management.
- Attained ISO Corporate certification - International Organization for Standardization 9001:2008 and IMS - ISO 9001:2015 - Quality Management System, 4001:2015 - Environmental Management System, OHSAS 5001:2018 Occupational Health & Safety management system and implemented IMS - Integrated Management Systems as Lead Auditor.
- Designed and implemented HR, HS policies and procedures to ensure legal compliance.
2.1 EXTRA-CURRICULAR ACHIEVEMENTS AND AWARDS
Uganda Co-operative College (Kigumba): Certificate of Merit for good service as Secretary for Central Region Students Association (CERESA) (1998-1999). Certificate for Merit for good service as a Committee Member of Mbale United Students Association (MUSA) (1998/99). Certificate for Merit for good service as a Committee Member of Western Region Students Association (MUSA) (1998/99). Certificate of Leadership as a Prayer Secretary in Christian Junior Association (1998/99). Certificate of Leadership as a Choir Mistress in Church of Uganda Christian Association (1998/99). Certificate for Merit for good service as Costume Manager for Drama Club (1998/99). Maryhill High School (Mbarara): Membership Certificate of merit as Vice President of Anti-AIDS Youth Alive Club, Maryhill High School (1993-1994) (All Certificates available if required).
Interests
Education - studying/teaching, Reading, Catering, Gardening, Fashion, Interior Design, Traveling/touring
Timeline
SHERQ MANAGER - NETIS Uganda Limited
11.2020 - 02.2025
QHSE MANAGER - Engineering
03.2020 - 09.2025
HUMAN RESOURCE MANAGER - NETIS UGANDA LIMITED
01.2016 - 11.2020
ADMINISTRATION AND HUMAN RESOURCE MANAGER - EATON TOWERS UGANDA LIMITED
04.2012 - 11.2015
Makerere University - Bachelor of Commerce, Accounting (Hons)
Uganda Co-operative College - Diploma, Business Administration
Maryhill High School - Certificate, Project Planning and Management
Kampala Parent School - Uganda Certificate, Primary Education
Uganda Management Institute - Post Graduate Diploma, HRM
2.0 ACADEMIC ACHIEVEMENTS & AWARDS
- Unpublished papers
- 2014 Research adopted for the award of Diploma in Human Resources Management Uganda Management Institute The Role of Budgeting in Effective Financial Management of Microfinance Institutions Case study Pride Microfinance
- 2004 Dissertation adopted for the award of Bachelor of Commerce (Accounting) Makerere University An Evaluation of Information and Communication Technology in relation to Revenue Internal Control Case study Kampala City Council Authority
- 1999 Project Paper adopted for the award of Certificate of Project Planning and Management. Project Proposal for Kisney Women’s Poultry Project
- Maryhill High School (Mbarara):
- Certificate of Merit as Head Girl for Maryhill High School (1995-1996) (Certificate available if required)
2.2 PAST EMPLOYMENT
- January 2008 to March 2012
- Employer: Comprehensive Rehabilitation Services in Uganda (CoRSU)
- Position: Personal Assistant to CEO and CBM Coordinator (CCO)
- Responsibilities:
- Bookkeeping, accounting and handling petty cash.
- Efficient organizing of all office activities.
- Ensure an up to date input of all financial transactions in the accounting system.
- Produce monthly, quarterly and annual reports as defined by the organization.
- Secretarial duties correspondence, reports, filing and archives, telephone and reception.
- Management of office material and equipment.
- Travel arrangements both in country and international for CEO as well as travel arrangements.
- Ensure that projects are well supported and reach international standards.
- Organize and co-ordinate travel arrangements.
- Support CEO in contacts to Organisations, individuals, Government to establish CoRSU reputation.
- May 2006 - Dec 2007
- Employer: Jubilee Schools Jubilee High School & Jubilee Academy, Seguku-Bunamwaya
- Position: Administrator
- Supervision of academic affairs participating recruitment, appraisal and remuneration of staff.
- Admissions.
- Maintenance of official records.
- Public affairs including relations with parents, the community, the district and the media.
- Preparation and presentation of monthly, quarterly and annual Financial Management reports.
- Planning and setting achievable targets for the Jubilee Schools.
- Formulating Policy Guidelines for adoption by the Board of Directors.
- Appraising the performance of Jubilee Schools.
- Jan 2002 - Dec 2005
- Employer: Kobil Uganda Limited
- Position 1: Account Assistant at Kobil, Makerere Service Station
- Position 2: Administrative and Account Officer at Kobil, Kasubi Service Station
- Position 3: Station Manager at Kobil, Kitemu Service Station
- Responsible for 24-hour service stations operating within strict budgets Achievements involved turning around of the loss making station into profit making stations and subsequently managing the handover of the station to new dealership.
- Core tasks performed:
- Daily stocking of fuel and lubricants.
- Daily balancing of meter and actual sales.
- Maintaining the management count book.
- Banking the proceeds from fuel and lubricant sales.
- Compiling and updating monthly reports to the Head Office.
- Reconciliation of the monthly sales and revenue with the Head Office statement.
- Credit assessment and control and physical counting of cash.
- Offloading of fuel and ensuring shortages are incurred during and after offloading.
1.9 EMPLOYMENT HISTORY
- I served Eaton Towers Uganda Limited as an Administrator to the Directors as well as a Human Resource Manager. I provided full executive secretarial and administrative support to the Directors and staff mainly in the Uganda office. The primary responsibility of my position was to oversee the administrative, financial accounting requirements and human resource administration of the office in Kampala, and the technical supervision of the Managing Director for the Human Resource function involved offering guidance and management of the overall provision of human resource services, policies and programmes of Eaton Towers Uganda Limited, and to work closely with the Managing Director and whenever required by Group HR to manage the HR functions and to assist in achievement of business objective and strategy of Eaton Towers.
- Prior to this position I was employed by CoRSU where I worked for 4 years as a Personal Assistant to the CEO & CBM. Country Co-ordinator and liaison to the Board and SMT of CoRSU.
- I also worked with Kobil (U) Ltd as an Administrative and Accounts Officer for 3 years.
- My working experience has involved my employment as an Account Assistant, Personal Assistant, Administrator and Human Resource Manager. Generally my duties under Accounting and Finance have included recording, classifying, summarizing and communicating financial information through financial reports to the Directors in order to facilitate proper decision making and under Administration, it has included management of day to day operations, cash resource and personnel. I have worked with four companies; Eaton Towers, CoRSU Rehabilitation Hospital, Kobil (U) Limited at Kasubi Makerere, Kitemu Estates and Jubilee School in Seguku-Bunamwaya. I have gained a good understanding of what is involved in Administration and Human Resources and Account Management in our world today and mastered different skills at each point I aspire to advance my career into top level strategic management.
1.8 KEY RESULTS
- Played a key role in ensuring the successful launch of Eaton Towers office Assisted in structuring and implementing programs and policies in the areas of training, compensation structures, benefits packages, incentives and new employee orientation and onboarding.
- Fostered a teamwork/open-door environment conducive to positive dialogue across the organization. Personal efforts were cited as the driving force behind branch employee-retention rate of 80% within an industry where high turnover is the norm.
- Negotiated approximately 10 salary offers and dozens of sign-on bonuses/relocation packages annually at both the exempt and nonexempt level.
- Brought workers compensation program into full compliance Institute preferred provider list and trained managers and associates on procedures to follow in case of injury.
- Aided in writing employee manual covering issues including disciplinary procedures, code of conduct and benefits information.
- Introduced compliance in regard to performance review programmes, creating a flexible and well-received tool that was later adopted company-wide.
- Revised job descriptions across all levels and 50+ categories Shadowed and interviewed employees to construct an accurate picture of the duties and skills required for each position.
- Trained members of various teams on interviewing techniques and best practices, conducting in house workshops and one-on-one coaching sessions that contributed to sound hiring decisions.
- Co-developed and standardized disciplinary procedures and tracking system that insulated Eaton Towers from further legal risk and ensured consistent and fair disciplinary processes.
- Devised creative and cost-effective incentive and morale-boosting programs (including special events and a tiered award structure) that increased employee satisfaction and productivity.
- Reworked new-hire orientation program to include HR information and company resources.
- Saved company substantial amount of dollars every month by reducing reliance on employment agencies Brought the majority of formerly outsourced recruiting functions in-house to reduce billable hours from 40% to less than 15 per month.
1.2 PROFILE
- Highly effective Human Resource Manager with experience in Training and Development initiatives and methodologies while supporting top management and liaising with functional departments in day-to-day operations in line with the overall business plans through delivery of effective personnel administration, training needs assessments and implementation, communication, and logistical support services.
- Offering an array of skills in end-to-end training and development, recruitment, selection orientation, accurate employee performance evaluation, exit processes, recommending and implementing strategic plans strategies to meet HR needs, interdepartmental coordination, consultative relationship building, coaching, communication, and schedule planning. Proven ability to successfully multi-task in a dynamic, fast paced environment while meeting deadlines and approved budgets in compliance with procedural policy and legal frameworks.
- Possesses superior communication skills to enhance overall business plans and direction of an organization. Works across multiple stakeholders to increase the efficiency and further the growth of the company.
- A result oriented Human Resource Manager with extensive background in HR general affairs, with vast experience in job analysis, training, mediation, conflict resolution, benefits and compensation, HR records management with utmost regard to confidentiality, payroll management, HR policies development and legal compliance.
- Excellent management skills with experience in financial management, dealing with high level workloads within strict deadlines both with own initiative and as a team player.
2.6 DECLARATION
I, Teresa Mwenyangabuzinda certify that to the best of my knowledge, all the information presented above as my Curriculum Vitae is correct. Signature: Teresa M. Luzinda
2.3 TRAINING OPPORTUNITIES
- 2024 GHGA accounting
- 2023 Certified Incident Investigator, Behaviour-Based Safety Training
- 2021 IRCA ISO 45001:2018 Lead auditor training in Occupational Health & Safety
- 2019 Training in understanding Employment laws in Uganda from RCS Consult.
- 2018 Training in Employment law Update from the Human Resource Manager Association of Uganda
- 2018 Training in Integrated Management System Internal Auditor training Course from SGS
- 2018 Training in EMS ISO 14001:2015 and OHSMS ISO 45001:2018 from SMS.
- 2016 Training in ISO 9001:2015 Quality Management System Auditor/Lead Auditor training Course from SGS United Kingdom Ltd.
- 2010 Training in Resource Mobilization and Fundraising from the Resource Alliance.
- 2008 Training in Financial Management from ACLAIIMU Uganda.
- 2007 Personal initiative training in the use of Microsoft Office Word, Microsoft Office Outlook, Microsoft Office PowerPoint, Microsoft Office Excel, Microsoft Access, Microsoft Office Publisher, QuickBooks Accounting package and the Internet leading to a certification Tally Accounting Package and Microsoft Office Packages.
- 2001 Data entry training with Local Government Development Programme (LGDP) funded by World Bank
- This involved:
- Typing reports, handling incoming telephone calls and clients for the Senior Administration.
- Organizing and maintaining the Administration filing system.