Teresa Achai Bilek Deng
International And Diplomacy
Summary
Accomplished Human Resources Officer at Ra International, adept in workforce planning and organizational development. Leveraged HR policies and employee relations skills to enhance talent management, achieving a notable increase in employee engagement. Excelled in recruitment strategies, fostering a dynamic and compliant workplace environment. Oversee well-organized and efficient HR operations by balancing organizational targets with compliance and employee demands. Focused on maximizing resource utilization and enhancing performance with forward-thinking approaches. Solid background of improving collaboration and consensus across all company environments.
Overview
11
11
years of professional experience
Work History
Human Resources Officer
Ra International
06.2021 - Current
- Coordinated onboarding processes for new hires, integrating them seamlessly into the workplace environment.
- Assisted managers and supervisors with employee disputes, disciplinary actions and other workplace issues.
- Coordinated employee placements and administrative details.
- Processed paperwork and hiring details for promotions and lateral position changes.
- Conducts training on safety and discipline conduct for the employees.
- I created alliance between the company and the host community by understanding the local labor law to comply with the company law of employment.
- Supervised job interviews and conducted exit surveys to verify compliance with HR best practices.
- Facilitated employee relations, benefits administration and performance management initiatives to support workforce needs.
- Promoted employee engagement with organizational objectives during new employee orientations and industry conventions.
- Advised department managers on best practices in regard to labor relations, conflict resolution, and disciplinary actions.
- Developed and implemented comprehensive human resources policies and procedures in compliance with applicable federal and state laws.
- Conducted performance reviews and provided feedback to managers on employee performance.
- Created and delivered HR training sessions to staff, managers and executives.
Procurement Assistance
Abyei Community Action for Development (ACAD)
09.2019 - 05.2021
- Contributed to a positive work environment by providing support and assistance to colleagues as needed.
- Supported ensemble directors by coaching sectional rehearsals for advanced groups or providing additional assistance during full group practices when needed.
- Successfully opened new restaurant locations within the region by coordinating construction timelines, staffing needs, equipment procurement, and menu planning.
- Established strong relationships with vendors, negotiating favorable terms for materials procurement and delivery schedules.
- Monitored inventory levels closely, coordinating with procurement teams to replenish stock as needed without causing delays in the production process.
- Provided excellent customer service as the primary point of contact for external stakeholders seeking assistance or information about the program.
- Provided assistance with administrative tasks such as paperwork completion or materials procurement as necessary for smoother operations.
- Oversaw inventory management processes, ensuring accurate tracking of hardware assets and timely procurement of replacement parts as needed.
- Improved customer satisfaction by providing timely and accurate information on tuition fees, payment plans, and financial assistance programs.
Assistant Program Officer
Jesuit Refugee Service (JRS)
01.2018 - 02.2019
- Organized large-scale outreach initiatives aimed at promoting awareness about available services and resources, while also recruiting new program participants.
- Implemented programmatic changes in collaboration with director.
- Ensured compliance with organizational policies, federal regulations, and grant requirements through diligent monitoring of program activities.
- Maintained up-to-date knowledge on industry trends and best practices through participation in professional development opportunities.
- Created engaging environment that fostered sense of belonging.
- Completed or supervised required or designated program documents.
- Optimized resource allocation across multiple projects by creating a centralized tracking system that allowed for real-time monitoring of progress.
- Developed strong relationships with community partners by attending meetings, making presentations, and providing ongoing support.
- Enhanced program efficiency by streamlining processes and procedures for project management.
- Welcoming and settlement of the new arrival refugees.
Administrative Assistant
United Nations Interim Security Force for Abyei
02.2015 - 03.2016
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Created and maintained databases to track and record customer data.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted development and implementation of new administrative procedures.
Field Language Assistant
United Nations Interims Security Forces for Abyei
01.2014 - 01.2015
- I translated in conferences and meetings with missions and the community leaders.
- I supported the peacekeepers ongoing on patrol to translate and observe any Strange movement in an environment.
- I work hand in hands with the UN-police for law enforcement implementation.
- Served as a mentor to new Language Assistants, guiding them through their initial months of teaching at the institution.
- organized training on the women empowerment agenda
- Provided constructive feedback on student assignments, fostering growth and improvement in language skills.
- Led professional development workshops for colleagues on effective teaching strategies specific to foreign languages instruction.
- Organized cultural events and field trips to enrich students'' understanding of the target language''s culture and history.
- Established positive relationships with parents through regular communication regarding their child''s progress in language studies.
Education
Bachelor of Arts - International Relations And Diplomacy
04.2001 -
High School Diploma -
04.2001 -
GED -
04.2001 -
Skills
HR policies and procedures
Onboarding and training
Employee Relations
Records Maintenance
Recruitment
Career Development
Recruitment Strategies
Employment law
Workforce Planning
Talent management
Organizational Development
Performance Appraisals
Languages
Dinka
Native language
Arabic
Advanced
C1
French
Elementary
A2
English
Proficient
C2
Timeline
Human Resources Officer - Ra International
06.2021 - Current
Procurement Assistance - Abyei Community Action for Development (ACAD)
09.2019 - 05.2021
Assistant Program Officer - Jesuit Refugee Service (JRS)
01.2018 - 02.2019
Administrative Assistant - United Nations Interim Security Force for Abyei
02.2015 - 03.2016
Field Language Assistant - United Nations Interims Security Forces for Abyei
01.2014 - 01.2015
Cavendish University - Bachelor of Arts, International Relations And Diplomacy
04.2001 -
Newcastle High School - High School Diploma,
04.2001 -
St. Joseph Primary School - GED,
04.2001 -