TINO MARIAH GABIRELLA
Summary
Attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times.
Overview
2
2
years of professional experience
2
2
Certificates
Work History
Waitress
Mosa Court Apartments
- Welcomed guests to our outlet in a friendly and professional way
- Took food and beverages orders from guests, answer questions regarding menu prices and offer recommendations
- Very knowledgeable with the food and beverages we serve to our guests
- Checked mini bar items before checking in and out of the guest and refilling them
- Doing table set up before during and after dining of the guests
- Delivered food and beverages to tables, waited tables to ensure that guests were supplied with beverages refill, or cleaned utensils when desired
- Removed dishes and utensils, cleaned and dusted tables and chairs, refilled sugar, salt and pepper containers, swept floors as well
- Checking on guest feedback during their stay in our restaurant to ensure total satisfaction and loyalty
- Assisted in setting up for banquets or special occasions
- Handled corporate functions
- Handled guest complaints in a proactive way through listening and being empathetic.
Hostess
PRETORIA HOTEL
12.2018 - 11.2020
- Warmly welcoming guests and showing them to their seats
- Checking bookings and making sure guests are dining in their right tables
- Suggested additional items to guests to increase restaurant sales and revenue
- Promptly served all food courses and beverages to guests
- Regularly checked on guests to ensure satisfaction with each food course and beverages
- Doing professional cashiering and closing bills with limited errors at the end of the shift
- Worked different shifts, demonstrating responsibilities and proven confidence of the supervisors.
Education
Procurement And Supply Chain Management - Procurement And Supply Chain Management
Makerere University Business School
Kampala, Uganda 04.2001 -
Skills
Table Setting, Menu Recommendations, Safe Food Handling,Order Accuracy
Guest Relations Management, Order Taking
Greeting guests,Beverage Preparation,Multitasking, Abilities,Effective Communication,Conflict and Complaint Resolution,Inventory Management, Relationship Building,
Time management abilities,Active Listening, Bill computation
Wine Knowledge,Time Management, Interpersonal Communication
Adaptability and Analytical Thinking
Languages
English
Proficient
C2
Certification
Food and Beverage Service in Restaurants, Bars and Banquets
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Collaborated with team of 8 people in the serving at a dinner
Timeline
Hostess
PRETORIA HOTEL
12.2018 - 11.2020
Procurement And Supply Chain Management - Procurement And Supply Chain Management
Makerere University Business School
04.2001 -
Waitress
Mosa Court Apartments