Ramlah Nabwegamu
Kanyanya,Kampala, Uganda
Summary
- Detail-oriented and analytical professional with experience in customer service, data management, telecommunications, and healthcare coordination. Proven ability to manage records with high accuracy, resolve billing concerns, and follow up persistently on outstanding issues. Excellent at Excel proficiency with strong communication and documentation skills. Seeking to contribute to revenue cycle efficiency as a Claim Follow-Up Specialist.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
Work History
Healthcare Support /Family Caregiver
Private Company / Home Setting
Kampala
03.2023 - 01.2026
- Strong persistence in follow-ups, documentation accuracy, and ability to navigate healthcare processes.
- Encouraged physical activity through walks outside or simple exercises indoors.
- Responded quickly to any emergency situations that arose during caregiving sessions.
- Maintained accurate and confidential records, ensuring 100% documentation compliance.
- Reviewed medical information and verified details before communication with healthcare professionals.
- Coordinated with multiple stakeholders to ensure proper case handling and follow-up.
- Demonstrated strong attention to detail in monitoring patient status and reporting changes.
- Managed sensitive information with strict confidentiality and professionalism.
Customer Care & Office Support
Africell Telecom Company
Kampala
02.2022 - 11.2022
- Managed customer inquiries and resolved billing-related concerns.
- Maintained accurate client records and updated databases daily.
- Handled high call volumes while maintaining service quality.
- Assisted in office administrative tasks and documentation processing.
- Utilized CRM software to track customer interactions, promoting data-driven decisions that improved client engagement strategies.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
Education
Hospitality Administration And Management
Kampala International University
Kampala 02.2019 - 03.2022
Skills
- Microsoft Excel (Advanced – formulas, tracking sheets, reporting)
- Data analysis
- Office administration
- Follow-up persistence
- Customer inquiries
- Microsoft Word
- Data Documentation Systems
- Email & Professional Communication
- Basic Knowledge of Medical Billing & Claims Processing
References
References available upon request.
Languages
English
First Language
Swahili
Elementary (A2)
A2
English
Proficient (C2)
C2
Accomplishments
- Currently expanding knowledge in Revenue Cycle Management, Claims Processing, and Denial Resolution through self-directed learning.
Affiliations
- Consistently followed up on outstanding issues to ensure timely resolution and prevent service delays
- Maintained 90% accuracy in high-volume data processing tasks.
- Designed Excel-based tracking sheet for monitoring outstanding payments and follow-ups
- Researched medical billing workflows and denial resolution strategies
Timeline
Healthcare Support /Family Caregiver
Private Company / Home Setting
03.2023 - 01.2026
Customer Care & Office Support
Africell Telecom Company
02.2022 - 11.2022
Hospitality Administration And Management
Kampala International University
02.2019 - 03.2022