Watching Football
Tonny Olanya
IT ADMIN
Kampala
Summary
Administrator consistently responds to wide range of technical challenges with focused and creative approach. Highly effective at problem solving and decision making and 5 years of progressive IT experience in systems administration, maintenance and end-user training conduct system upgrades and installations. Knowledgeable in managing operating systems and Networks
Overview
4
4
Languages
4
4
Certifications
13
13
years of post-secondary education
8
8
years of professional experience
Work History
IT ADMIN
UMC Victoria Hospital Limited
Kampala
07.2017 - 09.2021
- Provided comprehensive training to internal and off-site users to optimize systems maintenance and resolve recurring issues
- Spearheaded inventory control measures to replenish and maintain IT equipment, supplies, tools and replacement parts
- Monitored networks and network devices to resolve technical problems quickly
- Resolved issues and escalated problems with knowledgeable support and quality service
Sets up and configures desktop computers, peripherals and accounts assigning security level;. - Installs software and installs and repairs hardware and peripherals; Tests programs;.
- Troubleshoots, diagnoses problems, implements corrective action procedures within prescribed guidelines and/or escalates to other technical resources as appropriate;.
- Kept software licenses current for computers and mobile devices
- Performed network security design and integration duties
- Implemented, developed and tested installation and update of file servers, print servers and application servers
- Perform day-to-day LAN and WAN administration, maintenance and support
- Maintained network hardware and software and monitored network to support network availability to end users
- Installed, configured, and supported local area network (LAN), wide area network (WAN) and Internet system
- Drafted training materials and organized training sessions for new employees
- Administers user accounts;.
- Provides basic troubleshooting, repair and maintenance for computer equipment (e.g. Phone , Printers ,PCs and Networking
- Contributes to unit goals by accomplishing related duties as required.
- Configuring emails using Outlook and Gmail.
- Phone repairing and setup.
- Training New members with our current systems Curisoft system,.
- Printer setup and configuration.
- Monitoring CCTV.
- Networking, Maintain ace and repair.
- Firewall configuration (Sophos xg 135).
Assistant ICT Officer
Nakasero Hospital Limited
Kampala
06.2014 - 02.2017
- Provide helpdesk support and resolve problems to end user’s satisfaction.
- Monitor and respond quickly and effectively to requests received through IT helpdesk.
- Modify configurations, utilities, software default settings, etc.
- Utilize and maintain helpdesk tracking software
- Document internal procedures.
- Assist with training of on boarding of new users.
- Ensure each workstation has computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment.
- Install, test and configure new workstations, peripheral equipment and software.
- Maintain inventory of all equipment, software and software licenses.
- Report issues to Service Desk for escalation.
- Manage PC setup and deployment for new employees using standard hardware, images and software.
- Assign users and computers to proper groups in Active Directory.
- Perform timely workstation hardware and software upgrades as required.
- Performing Sanity test.(Checking, TVs , Printers ,Desk and Mobile Phones ,Servers .if they are working every early morning).
- Training New members with our current systems MED360,NAVISION.,PACs system,.
- Monitoring CCTV, PRINTERS,.
- Connecting and Repair of Desk Phones.
- Networking, Maintain ace and repair.
- Daily Buck up.
- Procure for equipment's
- Outlook configuration.
Desktop IT Support Officer
SMILE Children Project
Kampala
11.2012 - 05.2014
- And Responsibilities.
- Connect users to networks and train on facilities and Applications,.
- Install Operating systems and any other software for office.
- Repair and Maintain ace of computers.
- Daily Backup.
- Scanning, photocopying and Data Entering.
Education
Bachelor of Science - Computer Science
Makerere University
KAMPALA 08.2015 - 01.2019
CERTIFICATE IN SYSTEM ADMINISTRATION - Computer System Administration
THE ICTLABS
Kampala 02.2015 - 11.2016
DIPLOMA - Computer Engineering
New Horizons Computer Learning Centre
KAMPALA 02.2011 - 01.2013
U.A,C.E - Uganda Advanced Certificate Examination
Bugema Adventist Secondary School
Luweero 03.2001 - 11.2003
U.C.E - Uganda Certificate Education
Kalinabiri Secondary School
KAMPALA 03.1997 - 11.2000
Skills
System upgrades
Program installations
Server maintenance
Hardware and software installation
Technical Support
Technical education
Networking Hardware Installation
Helpdesk administration
Network Troubleshooting
Network support
Network configuration
Desktop support
Staff education and training
Maintenance & Repair
Computer skills
Interests
Swimming
Playing Volleyball
Singing
Travel for Adventure
Certification
Introduction to Cybersecurity Course
Additional Information
REFEREES
1- Mr Kisaale Fred
ICT Consultant
Mengo Hospital Mengo
Tel:0772628178/0759628178
Email: fed,kisaale@gmail.com
2-Mrs Katengeke Maureen Irene
Human Resource Assistant
UMC Victoria Hospital Ltd
Tel:0779679906
Email:mkatengeke@gmail.com
Timeline
Cyber Security Essentials
06-2021
Introduction to Cybersecurity Course
08-2018
Fundamentals of Network Security
10-2017
IT ADMIN
UMC Victoria Hospital Limited
07.2017 - 09.2021
Google Digital Skills Training
02-2017
Bachelor of Science - Computer Science
Makerere University
08.2015 - 01.2019
CERTIFICATE IN SYSTEM ADMINISTRATION - Computer System Administration
THE ICTLABS
02.2015 - 11.2016
Assistant ICT Officer
Nakasero Hospital Limited
06.2014 - 02.2017
Desktop IT Support Officer
SMILE Children Project
11.2012 - 05.2014
DIPLOMA - Computer Engineering
New Horizons Computer Learning Centre
02.2011 - 01.2013
U.A,C.E - Uganda Advanced Certificate Examination
Bugema Adventist Secondary School
03.2001 - 11.2003
U.C.E - Uganda Certificate Education
Kalinabiri Secondary School
03.1997 - 11.2000