Summary
Overview
Work History
Education
Skills
Interests
Certification
Additional Information
Timeline
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Tonny Olanya

IT ADMIN
Kampala

Summary

Administrator consistently responds to wide range of technical challenges with focused and creative approach. Highly effective at problem solving and decision making and 5 years of progressive IT experience in systems administration, maintenance and end-user training conduct system upgrades and installations. Knowledgeable in managing operating systems and Networks

Overview

4
4
Languages
4
4
Certifications
13
13
years of post-secondary education
8
8
years of professional experience

Work History

IT ADMIN

UMC Victoria Hospital Limited
Kampala
07.2017 - 09.2021
  • Provided comprehensive training to internal and off-site users to optimize systems maintenance and resolve recurring issues
  • Spearheaded inventory control measures to replenish and maintain IT equipment, supplies, tools and replacement parts
  • Monitored networks and network devices to resolve technical problems quickly
  • Resolved issues and escalated problems with knowledgeable support and quality service
    Sets up and configures desktop computers, peripherals and accounts assigning security level;.
  • Installs software and installs and repairs hardware and peripherals; Tests programs;.
  • Troubleshoots, diagnoses problems, implements corrective action procedures within prescribed guidelines and/or escalates to other technical resources as appropriate;.
  • Kept software licenses current for computers and mobile devices
  • Performed network security design and integration duties
  • Implemented, developed and tested installation and update of file servers, print servers and application servers
  • Perform day-to-day LAN and WAN administration, maintenance and support
  • Maintained network hardware and software and monitored network to support network availability to end users
  • Installed, configured, and supported local area network (LAN), wide area network (WAN) and Internet system
  • Drafted training materials and organized training sessions for new employees
  • Administers user accounts;.
  • Provides basic troubleshooting, repair and maintenance for computer equipment (e.g. Phone , Printers ,PCs and Networking
  • Contributes to unit goals by accomplishing related duties as required.
  • Configuring emails using Outlook and Gmail.
  • Phone repairing and setup.
  • Training New members with our current systems Curisoft system,.
  • Printer setup and configuration.
  • Monitoring CCTV.
  • Networking, Maintain ace and repair.
  • Firewall configuration (Sophos xg 135).

Assistant ICT Officer

Nakasero Hospital Limited
Kampala
06.2014 - 02.2017
  • Provide helpdesk support and resolve problems to end user’s satisfaction.
  • Monitor and respond quickly and effectively to requests received through IT helpdesk.
  • Modify configurations, utilities, software default settings, etc.
  • Utilize and maintain helpdesk tracking software
  • Document internal procedures.
  • Assist with training of on boarding of new users.
  • Ensure each workstation has computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment.
  • Install, test and configure new workstations, peripheral equipment and software.
  • Maintain inventory of all equipment, software and software licenses.
  • Report issues to Service Desk for escalation.
  • Manage PC setup and deployment for new employees using standard hardware, images and software.
  • Assign users and computers to proper groups in Active Directory.
  • Perform timely workstation hardware and software upgrades as required.
  • Performing Sanity test.(Checking, TVs , Printers ,Desk and Mobile Phones ,Servers .if they are working every early morning).
  • Training New members with our current systems MED360,NAVISION.,PACs system,.
  • Monitoring CCTV, PRINTERS,.
  • Connecting and Repair of Desk Phones.
  • Networking, Maintain ace and repair.
  • Daily Buck up.
  • Procure for equipment's
  • Outlook configuration.

Desktop IT Support Officer

SMILE Children Project
Kampala
11.2012 - 05.2014
  • And Responsibilities.
  • Connect users to networks and train on facilities and Applications,.
  • Install Operating systems and any other software for office.
  • Repair and Maintain ace of computers.
  • Daily Backup.
  • Scanning, photocopying and Data Entering.

Education

Bachelor of Science - Computer Science

Makerere University
KAMPALA
08.2015 - 01.2019

CERTIFICATE IN SYSTEM ADMINISTRATION - Computer System Administration

THE ICTLABS
Kampala
02.2015 - 11.2016

DIPLOMA - Computer Engineering

New Horizons Computer Learning Centre
KAMPALA
02.2011 - 01.2013

U.A,C.E - Uganda Advanced Certificate Examination

Bugema Adventist Secondary School
Luweero
03.2001 - 11.2003

U.C.E - Uganda Certificate Education

Kalinabiri Secondary School
KAMPALA
03.1997 - 11.2000

Skills

    System upgrades

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Interests

Watching Football

Swimming

Playing Volleyball

Singing

Travel for Adventure

Certification

Introduction to Cybersecurity Course

Additional Information

REFEREES

1- Mr Kisaale Fred

ICT Consultant

Mengo Hospital Mengo

Tel:0772628178/0759628178

Email: fed,kisaale@gmail.com

2-Mrs Katengeke Maureen Irene

Human Resource Assistant

UMC Victoria Hospital Ltd

Tel:0779679906

Email:mkatengeke@gmail.com

Timeline

Cyber Security Essentials

06-2021

Introduction to Cybersecurity Course

08-2018

Fundamentals of Network Security

10-2017

IT ADMIN

UMC Victoria Hospital Limited
07.2017 - 09.2021

Google Digital Skills Training

02-2017

Bachelor of Science - Computer Science

Makerere University
08.2015 - 01.2019

CERTIFICATE IN SYSTEM ADMINISTRATION - Computer System Administration

THE ICTLABS
02.2015 - 11.2016

Assistant ICT Officer

Nakasero Hospital Limited
06.2014 - 02.2017

Desktop IT Support Officer

SMILE Children Project
11.2012 - 05.2014

DIPLOMA - Computer Engineering

New Horizons Computer Learning Centre
02.2011 - 01.2013

U.A,C.E - Uganda Advanced Certificate Examination

Bugema Adventist Secondary School
03.2001 - 11.2003

U.C.E - Uganda Certificate Education

Kalinabiri Secondary School
03.1997 - 11.2000

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Tonny OlanyaIT ADMIN