Tumwebaze Pauline
Kampala
Summary
Organized and dedicated professional with proven track record of providing exceptional innovation and creativity, customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
3
3
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work History
Administrative Assistant
TechBuzz Hub Limited
06.2023 - 12.2023
- Provided administrative and clerical support to ensure efficient operation of the office
- I also organized and scheduled appointments, managed filing systems, and coordinating with internal and external stakeholders along with other assigned tasks by my supervisor.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Organized for office clients such as board meeting room training sessions, and bookings to use the TechBuzz Hub office facilities
- Supported collaboration through facilitating design thinking activities to increase team productivity and creativity meetings and tracking project progress.
- Managed financial data entry for efficient book keeping
- Identified and recommended changes to existing operations policy processes to improve efficiency, and quality service.
- Transcribed and organized information to assist in preparing speeches and presentations.
Telle-Agent (Boda Banja) Call center
Boda Boda Banja Limited
12.2023 - Current
- To manage inbound and/or outbound calls and communications
- To follow various communication scripts when speaking to a customer
- To handle customer engagement
- To identify customer needs, answer questions and solve problems
- To upsell company products and services when possible.
Coordinator
Aids information center
12.2021 - 10.2023
- Working with supply chain officers to constantly supply HIV testing kits ARVs and other consumables for both mothers and HIV infected infants
- Providing HIV prevention Services
- Going for field work to collect data.
Education
Bachelor of Entrepreneurship And Small Business Management (Hons) - Entrepreneurship
Makerere University Business School Nakawa
Kampala, Uganda 01.2021 - 04.2023
Uganda Advanced Certificate of Education (U.A.C.E) - undefined
Immaculate heart girls school Nyakibale
01.2018 - 04.2019
Uganda Certificate of Education (U.C.E.) - undefined
Immaculate heart girl’s school Nyakibale
01.2014 - 04.2017
Design Thinking Coach - Entrepreneurship
Makerere Innovation Incubation Center
Kampala, Uganda 04.2001 -
Skills
Administration and organizational
Interpersonal
Communication skills
Design Thinking
Training
Microsoft Office: MS Word, Excel, PowerPoint and Access
References
- Mr. Mugulusi Timothy, Call center Supervisor, Boda Boda Banja Limited, +256(0) 755310425, tim.mugulusi@gmail.com
- Pacificus Kwesiga, Uganda Regional Prevention Officer, Aids Information Center, 0703010290
- Mr. Edward Tumwesigye, Plant controller, Aponye Uganda Limited, 07027748237
Languages
Rukiga
Native language
English
Proficient
C2
Certification
Certificate
Timeline
Telle-Agent (Boda Banja) Call center
Boda Boda Banja Limited
12.2023 - Current
Certificate
08-2023
Administrative Assistant
TechBuzz Hub Limited
06.2023 - 12.2023
Coordinator
Aids information center
12.2021 - 10.2023
Bachelor of Entrepreneurship And Small Business Management (Hons) - Entrepreneurship
Makerere University Business School Nakawa
01.2021 - 04.2023
Uganda Advanced Certificate of Education (U.A.C.E) - undefined
Immaculate heart girls school Nyakibale
01.2018 - 04.2019
Uganda Certificate of Education (U.C.E.) - undefined
Immaculate heart girl’s school Nyakibale
01.2014 - 04.2017
Design Thinking Coach - Entrepreneurship
Makerere Innovation Incubation Center
04.2001 -
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