Summary
Overview
Work History
Education
Skills
Software
Interests
Accomplishments
Additional Information
Timeline
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Ukelo Josue

IT Assistant
Kampala,Uganda

Summary

Professional Secretary with over five years of experience managing daily administrative support tasks and operations in 3 industry. Well-organized, quick learner committed to delivering high-quality results. Adaptable and versatile worker providing excellent customer service within dynamic environments. Dedicated Office Assistant with over three successful years of clerical experience in busy office environments achieving superior levels of administrative effectiveness. Excels in telephone support and greeting arriving visitors. Strong knowledge of Microsoft Office Software and history achieving high data output. Reliable Receptionist with experience managing front desk operations and offering general office support. Detail-oriented specialist with background coordinating scheduling and record-keeping. Efficient typing and transcription skills. Systematic Administrative Assistant with successful experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

3
3
years of professional experience
6
6
years of post-secondary education
7
7
Languages

Work History

Secretarial Assistant

Espace Tapis Rouge
Beni, DRC, Democratic Republic of Congo
08.2018 - 12.2018
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Responded to inquiries from callers seeking information.
  • Executed record filing system to improve document organization and management.
  • Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
  • Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
  • Prepared and distributed team-based communications to foster collaboration and enhance team morale.
  • Produced highly accurate internal and external letters and memoranda.

IT Technician

Infotel Technology Institute
Beni, DR. Congo
02.2016 - 08.2018
  • Managed system-wide operating system and software deployments as well as related software upgrade problems.
  • Set up PCs and peripheral equipment for use in video conferencing rooms, including projectors, microphones, PCs and more.
  • Configured systems according to prescribed software and hardware frameworks.
  • Performed troubleshooting and repaired peripheral devices such as printers, scanners and Faxes.
  • Created support documentation that enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
  • Imaged and prepared new computers for integration into company networks and systems.
  • Maintained accurate records of Scheduled communications, remedial actions and installation activities.
  • Executed technology implementation projects, minimizing downtimes and business disruptions.
  • Backed up company data on regular basis, successfully recovering critical information after malware attacks.
  • Processed over 12 support requests weekly for technical assistance on wide range of issues related to MS. Office.

Education

Diploma - in Computer Studies

Complexe Scolaire Musayi
Beni, DRC
09.2012 - 07.2016

Diploama - Information Technology Management

Alison
International Online Study Program
01.2020 - 12.2021

Diploma - Digital Photography

Alison
France Online Institute
01.2019 - 05.2020

Certificate - Information Technology

Centre De Sante De Nyakunde [Health Center]
Beni
07.2011 - 10.2021

Certificate - Introduction To New Technology

Infotel Technology Institute
Beni, DRC
02.2016 - 05.2018

Certificate - Corona Virus - What You Need To Know

Alison
France Online Institute
03.2020 - 03.2020

Certificate - Customer Service

ECollege Learning
Kenya
05.2020 - 05.2021

Certificate - Technical Writing

Saylor.org Academy
U.S.A
01.2020 - 05.2020

Skills

    Inter-office communications

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Software

Adobe Creative Cloud

Microsoft Office

Interests

Photography

Accomplishments

  • Achieved Best Office Assistant by completing 3rd Inter-office Conferance with accuracy and efficiency.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
  • Achieved Best Result and Very Speed Workflow by introducing Quick Office for Report Writting tasks.

Additional Information

Received 6th 35Awards In International Photography Award, 100 best Photos Contest Total Participation has taken 123,418 people from 173 Countries A total of 444 thousand photos have been submitted.

Timeline

Certificate - Customer Service

ECollege Learning
05.2020 - 05.2021

Certificate - Corona Virus - What You Need To Know

Alison
03.2020 - 03.2020

Diploama - Information Technology Management

Alison
01.2020 - 12.2021

Certificate - Technical Writing

Saylor.org Academy
01.2020 - 05.2020

Diploma - Digital Photography

Alison
01.2019 - 05.2020

Secretarial Assistant

Espace Tapis Rouge
08.2018 - 12.2018

IT Technician

Infotel Technology Institute
02.2016 - 08.2018

Certificate - Introduction To New Technology

Infotel Technology Institute
02.2016 - 05.2018

Diploma - in Computer Studies

Complexe Scolaire Musayi
09.2012 - 07.2016

Certificate - Information Technology

Centre De Sante De Nyakunde [Health Center]
07.2011 - 10.2021
Ukelo JosueIT Assistant