Summary
Versatile Operations Supervisor with over five years of experience in Operations management, successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Operations Team Lead
Truesoil Ltd
Kampala
01.2022 - Current
- Planning and Strategy: Developed operational plans and strategies to achieve organizational goals and objectives by analyzing data, forecasting trends in the real estate market, and making decisions to optimize processes
- Process Improvement: Identified areas for improvement in workflows and processes to increase efficiency, reduce costs, and enhance client satisfaction
- Budgeting and Cost Control: Created and managed budgets, working to reduce costs and optimize spending to maximize profitability
- Supervision and Leadership: Oversaw a team of employees, providing guidance, and fostering a positive work environment
- Health and Safety Compliance: Ensured compliance with health and safety regulations to create a safe working environment
- Customer Service Management: Monitored customer feedback and addressed issues to improve satisfaction and retention
- Data Analysis and Reporting: Collected and analyzed data related to operations, prepared reports, and presented insights to senior management
- Project Management: Oversaw and coordinated various projects within the operations department
- Vendor and Supplier Management: Established and maintained relationships with vendors and suppliers, negotiated contracts, and ensured timely delivery
- Improved client satisfaction up to 90% from 80%
- Reduced Operations department costs by 20%
Operations officer
Truesoil Ltd
Kampala
01.2021 - 11.2022
- Interacted with end users, built trust through community engagements, and performed negotiations between landowners and tenants
- Identified potential clients and was their first point of contact throughout the deal-closing process
- Maintained and managed the landlord-tenant relationship, ensuring high levels of satisfaction
- Conducted and oversaw all procurement and logistics activities for the company
- Maintained Petty cash, adhering to company regulations
- Planned all field activities, including organizing transportation and booking accommodation for the team
- Built up a functional procurement system from the ground up enhancing efficiency in sourcing and logistics
- Translated up to 15 key documents from English to the local language (Luganda), hence facilitating seamless communication
- Signed up 3 Landlords as clients
- Achieved 100% customer retention rates
- Scored 90% customer satisfaction in the Customer satisfaction Survey (CSS)
Records Officer
Rim Uganda Ltd
Kampala
05.2018 - 03.2021
- Classified and catalogued records as per company guidelines for easy retrieval
- Supported real-time data analysis, backup, and storage for business operations
- Ensured secure and real-time assessment and verification of client information
- Data capture as and when needed to meet deadlines
- Supported document retrieval as and when needed
- Part of a team that implemented a user-friendly system, reducing data retrieval time from 30 to 10 minutes per retrieval
- Improved database management skills and attention to detail
Stores Supervisor
Roko Construction Ltd
Kampala
01.2016 - 07.2018
- Inventory Management: Oversee the receipt, storage, and issuance of goods and materials
- Maintain accurate inventory records through regular audits and cycle counts
- Implement and maintain efficient inventory control procedures
- Timely Place orders for replenishment
- Supervision and Team Management: Lead and manage a team of storekeepers or warehouse staff
- Provide training and guidance to ensure the team's efficiency and productivity
- Schedule and assign tasks to meet operational requirements
- Documentation and Record Keeping: Maintain accurate and up-to-date records of all stock movements
- Prepare reports on stock levels, stock movements, and other relevant metrics
- Ensure compliance with all documentation and reporting requirements
- Safety and Compliance: Implement and enforce safety protocols within the stores or storage area
- Ensure compliance with relevant laws, regulations, and company policies
- Conduct regular safety inspections and address any identified issues
- Quality Control: Inspect incoming materials for quality and quantity
- Implement quality control measures to ensure that products meet specified standards
- Address and resolve issues related to damaged or substandard goods
- Improved Efficiency: Streamlined inventory management processes, reducing lead times and improving overall efficiency
- Implemented new technologies or systems to enhance tracking and reporting capabilities
- Safety Improvements: Implemented strong safety initiatives that resulted in a reduction in workplace accidents or incidents from 34 per year to 10 per year
- Received positive feedback or recognition for maintaining a safe and compliant work environment
- Reduced Shrinkage: Implementing security measures that reduce theft and losses
- Conducting regular audits to identify and address potential security issues
- Recognition: Achieved best Employee for the Department of Procurement and Stores 2017
Operations manager
Gas & Mo Ltd
Kampala
01.2014 - 01.2016
- Supply Chain Management: Procurement: Oversee the procurement of gas products and ensure a reliable and timely supply
- Logistics: Coordinate the transportation and timely distribution of gas products to various clients
- Safety Compliance: Safety Protocols: Develop and implement safety protocols for employees and facilities
- Facility Management
- Team Leadership: Supervision: Lead and supervise operational teams, including drivers, stores staff, credit collection, and other personnel
- Customer Service: Query Resolution: Address customer inquiries and resolve issues related to delivery or product quality
- Cost Management: Budgeting: Develop and manage budgets for operations, including fuel costs, maintenance
- Cost Reduction Initiatives: Identify opportunities to reduce operational costs without compromising safety or quality
- Optimized Supply Chain: Implemented strategies to optimize the supply chain, reducing lead times, reducing stock outs, and improving overall efficiency
- In the end, we adopted a 'no later than 3 hours delivery policy' - it should not take more than 3 hours to deliver gas to a client from the time of order
- Safety Improvements: Implemented a very strict safety wear policy to enhance the overall safety of operations
- In the two years, we reported only one accident
- Customer Satisfaction: Implemented customer feedback mechanisms to improve service quality
- We scored 90% customer satisfaction back to back (2014 and 2015)
Education
Diploma in WareHouse Management -
01.2023 - 12.2023
Website: www.alison.com
Post Graduate Diploma in Project Planning and Management - Project Planning and Management
01.2012 - 06.2013
- Final Grade: GPA 4.17 Second upper
- Website: www.umi.ac.ug
Bachelors of Arts in Development Economics - Development Economics
08.2006 - 05.2010
- Final Grade: CGPA 2.9
- Website: www.mak.ac.ug
Skills
Good listener and communicatorundefined
Tel
+256782246780
Personal Information
- Gender: Male
- Nationality: Ugandan
Accomplishments
- Supervised team of 7 staff members to successfully take on workload that was slated for 10 members.
- Achieved customer satisfaction of 90% from 80% in the through effectively helping with query resolution within 24 hours of being reported.
- Achieved a reduction in departmental operating costs through effectively planning for field activities as well as streamlining reporting and communication channels.
Timeline
Online (Alison.com) - Diploma in WareHouse Management,
01.2023 - 12.2023
Operations Team Lead - Truesoil Ltd
01.2022 - Current
Operations officer - Truesoil Ltd
01.2021 - 11.2022
Records Officer - Rim Uganda Ltd
05.2018 - 03.2021
Stores Supervisor - Roko Construction Ltd
01.2016 - 07.2018
Operations manager - Gas & Mo Ltd
01.2014 - 01.2016
Uganda Management Institute - Post Graduate Diploma in Project Planning and Management, Project Planning and Management
01.2012 - 06.2013
Makerere University - Bachelors of Arts in Development Economics, Development Economics
08.2006 - 05.2010
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