Viral Sharma
Kampala
Summary
Dynamic Information Systems Analyst with 8+ years of experience, specializing in agile product development and fintech innovations. Expert in utilizing Power BI for insightful data analysis, leading teams to achieve technological excellence. My extensive background in driving financial inclusion projects through strategic product innovation and a deep commitment to excellence makes me a strong candidate for roles demanding technical acumen and forward-thinking leadership.
Overview
9
9
years of professional experience
Work History
Computer Systems Analyst
Lotus Technologies Ltd
Kampala
11.2021 - Current
- Spearheaded the URA EFRIS Integration, enhancing digital product management and customer service efficiency, as evidenced by a 65% increase in client satisfaction rates, by implementing agile development cycles and fostering a culture of continuous improvement
- Led a team of Software Support analysts and technicians, serving as both mentor and coach, which culminated in the team successfully resolving 85% of customer issues more efficiently, thereby ensuring high-quality service delivery and adherence to project timelines
- Championed the use of Power BI for data visualization and analysis, directly contributing to the development and enhancement of reports and dashboards that supported business development activities and improved decision-making processes by 80%.
Systems Analyst
I &M Bank Uganda Ltd
Kampala
12.2018 - 10.2021
- Aligned the Visa On Arrival Project for Directorate of Citizenship and Immigration Control (DCIC), enhancing core banking services by designing, developing, and deploying critical software solutions, resulting in streamlined immigration processes
- Fostered a collaborative team environment, leading cross-functional teams including IT partners and vendors, to ensure project milestones were met on time and within budget, demonstrating strong leadership and communication skills
- Leveraged Power BI to transform raw data into actionable insights, developing interactive dashboards and reports that supported data-driven decision-making, showcasing advanced analytical and technical skills.
Information Systems Analyst - Computer Systems
Charms Uganda Limited
Kampala
07.2015 - 11.2018
- Took the lead in modernizing Sales Force Automation and ERP infrastructure, resulting in streamlined processes and fortified data security
- Developed and deployed Power BI reports, dashboards, and analysis models, driving data-driven decision-making
- Led cross-departmental collaboration to support ERP, accounting, and operational applications, ensuring alignment with business objectives.
Education
Master of Science in Information Technology(MSc.IT) -
Sikkim Manipal University
Gangtok, India11.2016
Bachelor of Science in Information Technology (BSc.IT) -
Sikkim Manipal University
Gangtok, India04.2014
Skills
- Data Visualization with Power BI
- Business Process Improvement
- Analytical Skills
- Vendor Management
- Information Systems Management
- Requirements Gathering
Technicalexperience
- Effective communication
- Team work and collaboration
- Organized and Disciplined
- Excellence Focused
Volunteer Experience
IT Trainer - Mar 2012 - Jan 2015
Greenbridge School Of Open Technologies, Kampala
- LPIC-1: Linux Server Professional Certification
- Java Programming
- International Computer Driving License (ICDL)
- MySQL, PHP, HTML5 & CSS5
- Corporate trainings for Government Agencies like Kampala Capital City Authority (KCCA), National Water & Sewerage Corporation (NWSC)
References
- Michael Nsereko, Operations Director, SCINTL LTD, +256-772-554-719
- Vinay Dawda, C.E.O, CHARMS UGANDA LTD, +256-776-766-966
Timeline
Computer Systems Analyst
Lotus Technologies Ltd
11.2021 - Current
Systems Analyst
I &M Bank Uganda Ltd
12.2018 - 10.2021
Information Systems Analyst - Computer Systems
Charms Uganda Limited
07.2015 - 11.2018
Master of Science in Information Technology(MSc.IT) -
Sikkim Manipal University
Bachelor of Science in Information Technology (BSc.IT) -
Sikkim Manipal University
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