VIVIAN NALUBOWA
IT Specialist
Kampala
Summary
Experienced Information Technology support specialist with demonstrated history working with One Voice Heard 4 Disability Uganda.
Possession of technical knowledge of TCP/IP protocol, Windows OS, Windows Network systems, Backup Solutions and general networking. Passionate about enhancing customer experiences and contributing to organizational success by ensuring data integrity and business continuity through effective backup strategies.
I am fluent in English and basic Germany, currently a student at Goethe Institute Kampala to improve my Germany skills.
Overview
13
13
years of professional experience
Work History
IT Technical Support Specialist
One Voice Heard 4 Disability Uganda
07.2019 - Current
- Installed computer equipments in all project offices including implementation of windows server
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and GIS.
- Performed periodic and systematic backups of all existing data and information
- Ensured compliance with OVH4DU's information security, policies, procedures and standards as well as train staff on IT policy.
- Diagnosed complex technical problems, saving time and resources by providing effective solutions quickly.
- Streamlined IT processes for increased efficiency and reduced downtime.
IT System Assistant
Logix Technical Solutions
03.2012 - 11.2014
- Installed, configured, tested and maintained client's CCTV systems, operating systems, application software, and system management tools.
- Actively participated in Installation and configuring of CCTV cameras and biometric systems at client sites
- Facilitated employee training sessions on new software tools and technologies, increasing productivity across departments.
- Implemented backup strategies to safeguard critical data from loss or corruption, ensuring business continuity in case of emergencies.
Education
Bachelor of Information Technology - Information Technology
Makerere University
Kampala, Uganda 04.2001 -
Skills
Mobile Device Management
Timeline
IT Technical Support Specialist
One Voice Heard 4 Disability Uganda
07.2019 - Current
IT System Assistant
Logix Technical Solutions
03.2012 - 11.2014
Bachelor of Information Technology - Information Technology
Makerere University
04.2001 -
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