Waiswa Jafali
Kampala,Uganda
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2026
2026
years of professional experience
Work History
Customer Service Consultant
Stanbic Bank
Kampala
08.2019 - Current
- Resolved customer complaints in a timely manner with empathy and understanding.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Ensured compliance with company policies and procedures when dealing with customers.
- Maintained current knowledge of new products, services, promotions and other changes that may affect the customer experience.
ATM/CDM CUSTODIAN
Stanbic Bank
- Maintained records of all cash transactions, deposits, withdrawals, and reconciliations.
- Answered emergency calls for equipment repair with prompt arrival to sites on nights, weekends and holidays.
- Adhered strictly to safety protocols when handling large amounts of cash at ATMs.
- Performed daily inspections of ATM machines for proper functioning and appearance.
- Responded promptly to customer inquiries regarding ATM use or malfunctioning equipment.
Teller
Stanbic Bank
Kampala
07.2013 - 07.2019
- Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
- Answered customer inquiries regarding bank products and services.
- Balanced daily cash deposits and vault inventory with zero error rate.
- Performed daily reconciliation of teller drawer within established limits.
- Maintained accurate records of all transactions and customer interactions.
- Handled large volumes of currency quickly and accurately with minimal errors.
Education
Bachelors in Management Science - Business Administration
Kyambogo University
Kampala12-2013
Uganda Advanced Certificate of Education -
Kiira College Butiki
Jinja12-2008
Graduate Certificate - Accounting
Institute Of Certified Public Accountants Level 3
KampalaSome College (No Degree) - Uganda Certificate of Education
Kibuli Senior Secondary School
KampalaSkills
- Customer Query Handling
- Account reconciliation
- Time management
- Goal-oriented focus
- Customer service
- Problem solving
- Attention to detail
- Team collaboration
- Process improvement
Other Responsibilities
- Branch Fire Marshal
- Digital Champion
- Welfare Champion
References
References available upon request.
Timeline
Customer Service Consultant
Stanbic Bank
08.2019 - Current
Teller
Stanbic Bank
07.2013 - 07.2019
ATM/CDM CUSTODIAN
Stanbic Bank
Bachelors in Management Science - Business Administration
Kyambogo University
Uganda Advanced Certificate of Education -
Kiira College Butiki
Graduate Certificate - Accounting
Institute Of Certified Public Accountants Level 3
Some College (No Degree) - Uganda Certificate of Education
Kibuli Senior Secondary School
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