Enterprising Business manager successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change. Highly detail-oriented and professional Business Administrator successful at meeting and exceeding branch goals. Expertise in customer service relations and sales management. Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills.
Overview
14
14
years of professional experience
7
7
years of post-secondary education
Work History
Branch Manager
Hiral Distributors Ltd
Mbarara
06.2023 - Current
Maintained friendly and professional customer interactions.
Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
Assessed employee performance and developed improvement plans.
Met deadlines by proactively managing individual and team tasks and streamlining processes.
Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
Engaged employees in business processes with positive motivational techniques.
Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
Resolved various issues impacting sales management and business operations.
Generated financial and operational reports to assist management with business strategy.
Completed filings and upheld strict compliance with regulatory agencies and supervisors.
Boosted sales and customer loyalty through incentive programs.
Consulted customers to boost product sales and services.
Handled Cash, Stock, Cheque and Bank reconciliations.
Handled filling of tax returns, NSSF and PAYE submissions.
Branch Operations Manager
Hiral Distributors Ltd
Bundibugyo
06.2018 - 06.2019
Assessed employee performance and developed improvement plans.
Met deadlines by proactively managing individual and team tasks and streamlining processes.
Maintained branch files for major accounts, investments and employees.
Maintained friendly and professional customer interactions.
Performed monthly compliance checks.
Implemented new organizational strategies to strengthen filing systems for billing, receiving and delivery reports to optimize processes.
Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
Resolved various issues impacting sales management and business operations.
Consulted customers to boost product sales and services.
Complied with regulatory guidelines and requirements.
Generated financial and operational reports to assist management with business strategy.
Accounts Assistant
Everest Distributors Ltd
Kampala
10.2015 - 06.2018
Organized data into multiple spreadsheets to streamline data.
Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
Communicated regularly with customers regarding account questions and issues.
Performed administrative and clerical duties such as word processing, data entry, faxing and copying.
Maintained clean and organized files by keeping accounts payable records up-to-date.
Prepared and mailed invoices to customers, processed payments, and documented account updates.
Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
Communicated and resolved disputes with clients regarding outstanding invoices, payments and adjustments.
Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
Used accounting software to prepare weekly and monthly financial reports.
Coordinated office supply ordering to avail materials for streamlined operations.
Completed payroll functions to facilitate accurate and prompt staff payments.
Analyzed financial discrepancies and provided solutions for accurate financial records.
Coordinated with external auditors to resolve discrepancies.
Maintained accurate and complete documentation to facilitate accounting and filing functions.
Checked general ledger entries to increase accuracy, prevent significant errors and identify adjustments.
Assisted management with annual expense plans to strategically track income or revenue.
Assisted in budget preparation and forecasting to control expenditure and maximize profitability.
Transferred data and documents to facilitate system migration and software updates.
Verified items billed against items ordered and reconciled differences through follow-up with vendor.
Completed financial reports, providing insight into performance, operations and cash flow.
Banked Daily cash collections
Reconciled Accounts payable.
Handled Stock reconciliations
High School Teacher
St Peter's Katuugo Secondary School
Nakasongola
02.2010 - 09.2015
Disciplined students who engaged in cheating, plagiarism or other wrongdoing.
Taught mathematical skills and principles to high school students using real-world, application-based examples to maximize learning opportunities.
Assessed and improved lesson plans through implementation and experimentation.
Planned, developed, and executed lessons reflecting high school curriculum and core educational standards.
Kept abreast of technological advances in mathematics and adapted curriculum for individual, small group and remedial instruction to meet diverse needs of high school students.
Offered supplemental and individualized instruction for at-risk and struggling students.
Helped students develop important learning skills and good study habits useful in trade school or college education.
Consulted with teachers in other disciplines to identify and adopt successful instructional strategies.
Distributed and collected classroom materials such as worksheets, quizzes, and tests.
Evaluated students' academic and social growth, kept appropriate records, and prepared progress reports to gauge performance.
Utilized organized, methodical and technical approach to teaching concepts.
Established and communicated clear objectives for all educational activities.
Fostered positive and pleasant classroom culture while maintaining learning development goals.
Delivered audio-visual presentations on various platforms to cater to different learning styles.
Prepared students for local and national skills competitions.
Addressed consistent behavior problems with students, parents and senior staff.
Developed communicative relationships with students and parents to support learning.
Created study guides, research materials and syllabi for students.
Used computers, audio-visual aids and other equipment to supplement presentations.
Worked collaboratively with school administrators to implement intellectually challenging visual arts program that provided creative outlet for students.
Selected and requisitioned appropriate books and instructional aids to complement lesson plans.
Created engaging lesson plans, fostered culture of discovery and provided well-organized classroom structure to help students succeed in program.
Education
MBA - BUINESS MANAGEMENT
UNICAF UNIVERSITY LIMITED
MALAWI
06.2021 - 08.2023
Bachelor of Arts - ECONOMICS AND STATISTICS
KYAMBOGO UNIVERSITY
KAMPALA
08.2011 - 05.2014
High School Diploma -
ST PETERS SENIOR SECONDARY SCHOOL
NAALYA KAMPALA-UGANDA
02.2009 - 11.2010
Skills
Cash handling expertise
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Accomplishments
Received the “Employee of the year Award” for exemplary performance and recognition for handling the largest account in the company.
Improved employee satisfaction and reduced turnover 60%.
Repeatedly received recognition from superiors for excellence in service.
Supervised team of 50 staff members.
Used Microsoft Excel to develop inventory tracking spreadsheets.
Increased monthly revenue 50% through implementation of strategic initiatives.
Grew new accounts 30% in only 3 months.
Software
Tally Erp 9
Microsoft Excel
SPSS
Quickbooks
Interests
Learning new skills
Reading
Watching Movies
Social Media
Travelling
I Travel a lot for my work to different destinations in Uganda
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Branch Manager
Hiral Distributors Ltd
06.2023 - Current
MBA - BUINESS MANAGEMENT
UNICAF UNIVERSITY LIMITED
06.2021 - 08.2023
Branch Operations Manager
Hiral Distributors Ltd
06.2018 - 06.2019
Accounts Assistant
Everest Distributors Ltd
10.2015 - 06.2018
Bachelor of Arts - ECONOMICS AND STATISTICS
KYAMBOGO UNIVERSITY
08.2011 - 05.2014
High School Teacher
St Peter's Katuugo Secondary School
02.2010 - 09.2015
High School Diploma -
ST PETERS SENIOR SECONDARY SCHOOL
02.2009 - 11.2010
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