Summary
Overview
Work History
Education
Skills
Timeline
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Wambi Micheal

Jinja

Summary

I am an enthusiastic and dedicated IT professional with a strong background in network engineering and systems administration. My experience as a Regional Network Engineer and Field Support Network Engineer has equipped me with the skills to effectively troubleshoot and optimize network performance. I am eager to join your team, where I can contribute my technical expertise and passion for technology to drive innovative solutions and enhance operational efficiency.

Overview

7
7
years of professional experience

Work History

REGIONAL NETWORK ENGINEER

Roke Telkom
Fort Portal
04.2023 - Current
  • Enhanced network reliability, reducing downtime by 30% across regions.
  • Streamlined troubleshooting processes, improving response time by 40%.
  • Collaborated with cross-functional teams to drive project success.
  • Executed network upgrades, boosting capacity by 50% without disruptions.
  • Monitored network health, achieving 99.9% uptime consistently.
  • Delivered cost-effective solutions for clients, saving them 20% annually.

ASSISTANT SYSTEMS ADMINISTRATOR

Picfare Industries Ltd
Kampala
03.2021 - 04.2023
  • Maintained documentation, ensuring compliance and knowledge sharing.
  • Provided 24/7 support, ensuring 99% system uptime.
  • Automated routine tasks, saving 20 hours weekly for the team.
  • Managed user accounts, enhancing access control and productivity.
  • Collaborated on cross-functional projects, driving innovation.
  • Conducted training sessions, elevating team tech skills by 40%.

FIELD SUPPORT NETWORK ENGINEER

Roke Telkom
Jinja
02.2018 - 03.2021
  • Delivered exceptional technical support, boosting client satisfaction by 30%
  • Analyzed network performance, identifying and resolving issues swiftly
  • Achieved 95% first-call resolution rate, enhancing customer trust and loyalty
  • Leveraged cutting-edge tools, optimizing troubleshooting processes and response times

Education

Bachelor of Science - Telecommunications Engineering

Kampala International University
01.2021

Skills

  • Operating Systems Programming
  • Networking

Timeline

REGIONAL NETWORK ENGINEER

Roke Telkom
04.2023 - Current

ASSISTANT SYSTEMS ADMINISTRATOR

Picfare Industries Ltd
03.2021 - 04.2023

FIELD SUPPORT NETWORK ENGINEER

Roke Telkom
02.2018 - 03.2021

Bachelor of Science - Telecommunications Engineering

Kampala International University

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Wambi Micheal