Wanyama Hillary Wanyama
Busia
Summary
Iam a man with the zeal to establish an immensely successful career for myself and in so doing to make contribution in my professional field to the good of humanity which I believe is everyone’s purpose for their existence and should be their aspirations to make and leave the world a better place. I have an impeccable intergrity, very hard working, and result oriented and creative, an eager and fast leaner with ability to work under minimal supervision and as a team if given the opportunity in your esteemed organization. I will be a valuable asset that you will treasure.
To be a respected corporate firm that suits the need of clients, that reflect modern trends and practices, responsive to both management and staff requirements and aspirations, that creates a working culture that is beneficial to the organization, the staff and the community around and makes the company the preferred employer of choice compared to none.
Overview
21
21
years of professional experience
1
1
Certification
Work History
OperationsManager
Eccomax foods Company Limited(Mokka Terrace)
01.2009 - Current
- Responsible for interviewing, hiring and firing employees.
- Handling staff training and scheduling.
- Mediator in employee conflicts.
- Co-coordinating activities between the kitchen and dining room to ensure a restaurant service is efficient.
- Tracking food costs and raising menu prices when necessary.
- Tracking regulatory changes to prevent violation that could embroil the restaurant owner in a law suit
Operations Manager
Rozaho Bistro
02.2018 - 03.2022
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed and maintained relationships with external vendors and suppliers.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Analyzed and reported on key performance metrics to senior management.
- Increased profit by streamlining operations.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed and implemented strategies to maximize customer satisfaction.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Assisted in recruiting, hiring and training of team members.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Trained and guided team members to maintain high productivity and performance metrics.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Raised property accuracy and accountability by creating new automated tracking method.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Reduced operational risks while organizing data to forecast performance trends.
- Interacted well with customers to build connections and nurture relationships.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
HeadBarista
Good African Coffee
01.2005 - 01.2008
- Production of quality coffee drinks
- Keeping an eye on coffee freshness.
- General coffee knowledge
Education
BA(Hon)BUSINESS ADMINISTRATION - Marketing And Business Management
Makerere University
Nakawa01.2004
Advanced Level Certificate - undefined
UgandaMartyrsSenior Secondary School –Kayunga
Kayunga01.2001
Ordinary Level Certificate - undefined
St.Stephen’s Senior Secondary School Bweyogerere
Bweyogerere01.1998
PrimaryLeaving Examination Certificate - undefined
St.Joseph Balikudembe Primary School Mukono
Mukono01.1994
Skills
- Excellent understanding of general work in the hotel like foodtaste, Coffee brewing, serving, customer care
- Good communication skills
- Excellent command of written and spoken English
- Always committed to work
- Can effectively work under minimum supervision
- Meeting deadlines
- Self confidence and organizational abilities
- Drafting menus and formulating new recipes
Accomplishments
I helped in starting other business branches
Certification
- Certificate of completion in the” Advanced Coffee Cupping “training from 2007-01-17 to 2007-01-18
- Certificate of achievement in the 1st Uganda National Barista Championship from 2008-02-20 to 2008-02-21
- Certificate of achievement in the 2nd Uganda National Barista Championship from 2009-02-20 to 2009-02-21
- Certificate of completion in training on basic Roasting and Barista skills from 2009-10-22 to 2009-10-23
LANGUAGES
English - fluent
Luganda - Good
Kiswahili- Good
Samia – Fluent
HOBBIES
Learning, Travelling, Writing, Formulating new recipes, Making new friends
VISION
Professional Excellency
MISSION
To leave an indelible mark in the organization .I happen to be fortunate to serve in and the lives of the people for whom the services offered are meant.
Timeline
Operations Manager
Rozaho Bistro
02.2018 - 03.2022
OperationsManager
Eccomax foods Company Limited(Mokka Terrace)
01.2009 - Current
HeadBarista
Good African Coffee
01.2005 - 01.2008
Advanced Level Certificate - undefined
UgandaMartyrsSenior Secondary School –Kayunga
Ordinary Level Certificate - undefined
St.Stephen’s Senior Secondary School Bweyogerere
PrimaryLeaving Examination Certificate - undefined
St.Joseph Balikudembe Primary School Mukono
BA(Hon)BUSINESS ADMINISTRATION - Marketing And Business Management
Makerere University