Wasim Akram Kaja Mohideen
Operations Manager
Nagercoil
Summary
Seasoned Operations Manager and talented leader with 13 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
13
13
years of professional experience
Work History
Operations Manager
Mandela Group of Companies - Topmix Batching Plant
11.2022 - Current
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Implemented quality control systems to boost overall product consistency and reliability.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Developed and maintained relationships with external vendors and suppliers.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Reported issues to higher management with great detail.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Administration & Accounts-Whole Sale Footwear
Rifna Traders
11.2021 - 09.2022
- Improved record-keeping accuracy by creating an updated filing system for confidential documents and materials.
- Supported department heads through conducting research, preparing reports, and managing various administrative tasks efficiently.
- Provided exceptional customer service, addressing inquiries professionally and in a timely manner.
- Developed strong working relationships with colleagues, contributing to a positive work environment.
- Enhanced office efficiency by streamlining administrative processes and implementing new organizational systems.
- Drafted and distributed invoices for outstanding payments.
- Maintained high levels of organization within the office space through regular supply inventory checks and proactive restocking efforts.
Warehouse Operations Supervisor
Mandela Group of Companies (U) Ltd
03.2012 - 04.2019
- Coordinated with transportation providers to ensure timely delivery of goods to customers while minimizing shipping costs.
- Conducted regular performance evaluations for warehouse staff, providing constructive feedback and implementing professional development plans.
- Managed the day-to-day operations of the warehouse facility, overseeing receiving, storage, picking, packing, and shipping processes.
- Monitored inventory levels closely, making proactive adjustments to prevent stockouts or overstock situations.
- Collaborated with other departments to improve interdepartmental communication and reduce operational bottlenecks.
- Oversaw the maintenance of warehouse equipment, scheduling routine inspections and repairs as needed.
- Mentored new employees in warehouse operations, fostering a supportive learning environment that promoted growth.
- Managed a team of warehouse staff, ensuring proper safety protocols and procedures were followed at all times.
- Boosted warehouse operations performance by overseeing dispatching and setting optimal employee schedules.
- Cleaned and maintained warehouse in compliance with safety standards.
Education
Bachelor Of Science - Electronics
St Hindu College
Manonmaniam Sundaranar University, IndiaSkills
Operations management
Problem-solving
Customer service
Performance monitoring
Staff management
Organizational management
MS office
Team leadership
Planning and implementation
Health and safety compliance
Staff training
Inventory control
Passport Number
U8760076
Native
Nagercoil, Tamil Nadu
Personal Information
- Date of Birth: 03/20/90
- Marital Status: Married
Activities
Treasurer, Eagle Cricket Club, Nagercoil, Tamil Nadu
Timeline
Operations Manager
Mandela Group of Companies - Topmix Batching Plant
11.2022 - Current
Administration & Accounts-Whole Sale Footwear
Rifna Traders
11.2021 - 09.2022
Warehouse Operations Supervisor
Mandela Group of Companies (U) Ltd
03.2012 - 04.2019
Bachelor Of Science - Electronics
St Hindu College