Wemesa Fred Isaac
Kampala
Summary
Dynamic operations leader with a proven track record at Urgent Care Medical Clinic, excelling in team leadership and customer service. Expert in logistics coordination and proficient in MS Office, I have successfully enhanced service quality and optimized patient care protocols, ensuring efficient operations and client satisfaction.
Overview
15
15
years of professional experience
6011
6011
years of post-secondary education
Work History
Repossession and recovery agent (2020-2022)
Tugende uganda ltd.
Kampala
02.2020 - 11.2022
- Conduct thorough investigations to trace and recover company assets from defaulting clients.
- Managing detailed documentation and maintained accurate recovery records.
- Supporting client retention and growth.
- Track and update data bases to efficiently locate and manage company assets .
- Collected and delivered recovered assets to the company in a timely professional manner .
Director operations ( 2017-2019)
Urgent care medical clinic
Mbale and mukono
01.2017 - 12.2019
- Oversaw daily operations of urgent care facility to ensure efficient patient flow.
- Developed and implemented staff training programs to enhance service quality.
- Coordinated with medical staff to optimize patient care protocols and procedures.
Sales and delivery agent ( 2013-2016).
Genuine gadgets/ electronics.
Kampala
02.2013 - 12.2016
- Delivered electronic products efficiently to various customer locations.
- Maintained accurate records of delivery schedules and routes.
- Communicated with customers to confirm delivery times and address concerns.
Manager's Assistant
Rujumbura bar and restaurant ( kibuli - kampala.
Kampala
01.2008 - 12.2011
- Organized daily operations to ensure smooth service at the busy bar and restaurant.
- Assisted management in scheduling staff shifts and managing employee attendance records.
- Coordinated communication between kitchen and front-of-house to enhance service efficiency.
Education
Driving License Certificate ( Class B) - Manual And Automatic Car Driving
Prestige Auto Holdings Ltd
Kampala , Kampala 01.2020 - 12.2020
Electronics Technician Certificate - Electronics/ Technician
Nakawa Vocational Training Institute
Kampala, Kampala 03.2015 - 11.2017
Graphics And Design Certificate - Graphics Designing
Uganda Institute of Graphics And Technology
Kampala, Kampala 01.2011 - 12.2012
Mount Massaba High School
Mbale , MbaleNakirungu Senior Secondary School ( 1999-2002)
Mbale , MbaleBudadiri Boys Primary School (1992- 1998)
Mbale , MbaleSkills
- Excellent communication and interpersonal skills
- Driving and logistics coordination
- Computers literacy ( ms word, excell and interact use
- Customer service and relationship management
- Team leadership and supervision
- Time management and reliability
Languages
English
First Language
Luganda
Advanced (C1)
C1
Kiswahili
Intermediate (B1)
B1
Timeline
Repossession and recovery agent (2020-2022)
Tugende uganda ltd.
02.2020 - 11.2022
Driving License Certificate ( Class B) - Manual And Automatic Car Driving
Prestige Auto Holdings Ltd
01.2020 - 12.2020
Director operations ( 2017-2019)
Urgent care medical clinic
01.2017 - 12.2019
Electronics Technician Certificate - Electronics/ Technician
Nakawa Vocational Training Institute
03.2015 - 11.2017
Sales and delivery agent ( 2013-2016).
Genuine gadgets/ electronics.
02.2013 - 12.2016
Graphics And Design Certificate - Graphics Designing
Uganda Institute of Graphics And Technology
01.2011 - 12.2012
Manager's Assistant
Rujumbura bar and restaurant ( kibuli - kampala.
01.2008 - 12.2011
Mount Massaba High School
Nakirungu Senior Secondary School ( 1999-2002)
Budadiri Boys Primary School (1992- 1998)