Summary
Overview
Work History
Education
Skills
Inservicetrainings
Skype
References
Timeline
Generic

William KIDEGA

Gulu,304

Summary

Dynamic, experienced and results-oriented Public health expert, Projects Coordinator, Healthcare Manager and Clinician with over 16 years of expertise and progressive hand-on experience in leading, managing and coordinating diverse health programs across challenging settings. Holds master's in Public Health, BSc. Health Care Administration and Diploma in Clinical Medicine and Community Health. Successful history developing collaborative relationships with local governments leadership and donors to support community efforts. Am passionate about global health and health systems strengthening, and have successfully engaged in numerous far-reaching integrated Health, Nutrition, WASH, Food Security and Livelihood, Protection and Gender Based Violence programming and interventions in Sub-Saharan Africa in post-war contexts optimized resources, focused beneficiaries’ services, workplace diversity, innovative problem-solving processes, cost efficiency, effective policies' adherence and strategic partnerships to enhance program effectiveness. Applies quality critical thinking skills in stressful situations. Have spearheaded high-profile emergency health responses, bolstering health systems and innovating program design in low-resource settings. I have forged effective collaboration with diverse stakeholders at local, national, and international levels. Experienced working with various donors such as ECHO, USAID/BHA, FCDO, Irish Aid, CHF, and UN agencies-UNICEF, WFP, UNHCR and OCHA.

Overview

18
18
years of professional experience

Work History

Area Coordinator

GOAL South Sudan
12.2021 - 08.2023
  • Oversees the day-to-day management and operation/support functions (security, human resources, logistics, finance and administration) as well managing, facilitating, supporting and directing all programs activities (Primary Health Care, Nutrition, WASH, Construction/Rehabilitation, Food Security and Livelihoods activities) in Ulang field office supporting two counties of Ulang & Nasri, Upper Nile State, South Sudan.
  • Directed daily workflow of 120-strong team in Health and Nutrition.
  • Completed bi-weekly payroll for 120 employees.
  • Organized successful events and initiatives, promoting community engagement and increasing brand visibility.
  • Monitored key performance indicators to identify areas for improvement and implement necessary changes.
  • Managed administrative, facility and programmatic functions for residential communities.
  • Established personal contact with students to adequately address student needs and concerns by remaining visible, approachable and active in halls.
  • Maintained personal contact with residents to address needs and concerns by conducting weekly office hours and communicating via email and telephone.
  • Established strong relationships with vendors and suppliers, negotiating favorable terms for contracts.
  • Implemented departmental community planning efforts through student development models and participated in creation and implementation of professional development and training opportunities.
  • Advised and supported site directors in addressing and resolving discipline situations and other confrontations.
  • Performed administrative functions by preparing weekly reports, completing forms and initiating correspondence.
  • Led strategic planning efforts within the area of responsibility, setting clear goals aligned with organizational objectives.
  • Provided direction to staff on program planning, implementation and assessment to meet residents' developmental needs.
  • Enhanced customer satisfaction by overseeing prompt resolution of complaints and issues.
  • Oversaw safety protocols within the area of responsibility, maintaining a secure work environment for all employees.
  • Managed budgetary constraints, optimizing resources usage to achieve desired results without overspending.
  • Conducted regular performance evaluations, identifying gaps in skills or knowledge and providing relevant coaching or training opportunities.
  • Improved team performance by implementing efficient scheduling and resource allocation strategies.
  • Collaborated with cross-functional teams to develop innovative solutions addressing specific challenges faced by the organization.
  • Increased efficiency by streamlining processes and introducing time-saving tools in daily operations.
  • Ensured compliance with company policies, local regulations, and industry best practices at all times.
  • Integrated faculty involvement in community development to support neighborhood communities.
  • Conducted weekly area staff meetings to communicate information concerning residents, programming, administrative matters, staff development and other relevant issues.
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Processed orders and issued documentation.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Implemented project management techniques to overcome obstacles and increase team productivity.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.
  • Developed internal requirements and standards to minimize regulatory risks and liability across programs.

Area Coordinator

GOAL South Sudan
07.2020 - 11.2021
  • Coordinated the day-to-today running of systems that facilitated operational/support functions (security, human resource, logistics, finance and admin) and directed programme activities (Primary Health Care- Health, Nutrition, and WASH) implemented successfully in the three counties of Twic, Gogrial West & Gogrial East with total of 59 health facilities including two county hospitals supported in Warrap State, South Sudan
  • Also, Supported and overseen day-to-day management of program’s activities in Kajo-Keji County, Central Equatoria State (July-Nov 2021).
  • Monitored key performance indicators to identify areas for improvement and implement necessary changes.
  • Organized successful events and initiatives, promoting community engagement and increasing brand visibility.
  • Maintained personal contact with teams to address needs and concerns by conducting weekly program meetings and communicating via email, skype, zoom, WhatsApp and telephone.
  • Established strong relationships with vendors and suppliers, negotiating favorable terms for contracts.
  • Conducted weekly area meetings to discuss inclusive and intentional programmatic efforts, team concerns and facility issues.
  • Performed administrative functions by preparing weekly reports, completing forms and initiating correspondence.
  • Provided direction to staff on program planning, implementation and assessment to meet staffs' developmental needs.
  • Enhanced customer satisfaction by overseeing prompt resolution of complaints and issues.
  • Oversaw safety protocols within the area of responsibility, maintaining a secure work environment for all employees.
  • Managed budgetary constraints, optimizing resources usage to achieve desired results without overspending.
  • Improved team performance by implementing efficient scheduling and resource allocation strategies.
  • Collaborated with cross-functional teams to develop innovative solutions addressing specific challenges faced by the organization.
  • Ensured compliance with company policies, local regulations, and industry best practices at all times.
  • Resolved conflicts among staff members, fostering a cohesive work environment.
  • Streamlined communication between departments for better collaboration and productivity.
  • Conducted weekly area staff meetings to communicate information concerning residents, programming, administrative matters, staff development and other relevant issues.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.

Health Pooled Fund County Manager

GOAL South Sudan
09.2019 - 06.2020
  • Provided technical support on delivering the key components of the Basic package of health and nutrition services in county of operation
  • Coordinated with program, finance and administration staff to ensure operational systems are in place to support field activities
  • Ensure that day-to-day administrative support for the project in county of operation is in place.
  • Oversaw over 400 personnel working in multiple areas in the three counties of Twic, Gogrial West and Gogrial East.
  • Completed bi-weekly payroll for 400 employees.
  • Managed personnel by providing guidance, support, and performance evaluations to ensure a productive workforce.
  • Conducted risk assessments on potential investments or projects that could impact the financial health of the county.
  • Collaborated with department heads to establish and execute strategic plans aligned with county goals.
  • Developed and managed budgets for optimal resource allocation, resulting in efficient use of funds.
  • Delivered regular progress reports to County Board on ongoing projects, maintaining open communication channels between departments and elected officials.
  • Oversaw infrastructure projects from conception through completion, ensuring timely delivery within budget constraints.
  • Implemented policies and procedures that promoted transparency, accountability, and compliance within the organization.
  • Supervised facility maintenance projects to guarantee functionality of buildings while adhering to safety regulations.
  • Negotiated contracts with vendors for improved services at competitive prices, benefiting the county financially.
  • Promoted environmental sustainability initiatives throughout county operations by introducing energy-efficient practices.
  • Reviewed existing ordinances to ensure compliance with state laws while addressing community needs effectively.
  • Led interdepartmental collaboration efforts to address complex issues, fostering a cooperative working environment among staff members.
  • Reduced county expenses by identifying areas for improvement and implementing cost-reduction strategies.
  • Safeguarded county resources by implementing preventative measures against fraud, waste, and abuse.
  • Coordinated emergency response efforts during crises to ensure public safety and minimize damage to property.
  • Evaluated employee training programs for continuous improvement in skill sets essential for professional growth opportunities.
  • Managed grant applications process, securing funding for vital community programs and initiatives.
  • Appointed and managed department heads to maintain smooth operations between different functional areas.
  • Maintained department productivity and standards through proactive management of teams and policies.
  • Conducted studies to assess feasibility of renewal, development and other community plans.
  • Represented city and interests with community organizations, government agencies and general public.
  • Worked alongside stakeholders to evaluate projects and determine feasibility of implementation.
  • Identified opportunities to streamline processes and improve office operations and efficiency.
  • Created reports, presentations and other materials for executive staff.
  • Cultivated strong relationships with vendors and partners supporting administrative operations.
  • Coordinated office events, seminars and meetings for staff and clients.
  • Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Implemented project management techniques to overcome obstacles and increase team productivity.
  • Built and managed processes for tracking and monitoring department performance.

Area Health Manager

GOAL South Sudan
02.2012 - 01.2017
  • Executed exemplary leadership and overall planning and implementation of the Health and Nutrition programme, financial management, community-based management of acute malnutrition (CMAM) and promotion of optimal infant and young child feeding (IYCF) practices, coordinated, monitored, reviewed output results, feedbacks mechanism and addressed the challenges as arises.
  • Increased patient satisfaction scores by 80%.
  • Redesigned workflow processes for patient access and back-office, resulting in reduction of staffing costs 90% system-wide.

Assistant Area Health Manager

GOAL Global
02.2008 - 01.2012
  • Provided leadership and overseen the overall development, planning, implementation and delivery of the Health and Nutrition programme activities in eight supported health facilities
  • Participated and representation in health and nutrition cluster as well interagency coordination meetings.
  • Redesigned workflow processes for patient access and back-office, resulting in reduction of staffing costs 85% system-wide.
  • Increased patient satisfaction scores by 90%.

Clinical Supervisor

MSF-HOLLAND Section
10.2005 - 01.2008
  • Assisted in establishing/implementing goals, objectives, policies, procedures, and systems for assigned health facilities
  • Supported in financial management and other administrative tasks ensuring policies and procedures are followed
  • Ensured compliance, accuracy, and quality of clinical documentation through trainings/coaching/mentorship and departmental supervisions.
  • Lead and directed team of 35 clinical personnel and support staff.
  • Collaborated with multidisciplinary teams to coordinate care for clients with complex needs, ensuring comprehensive support was provided across all domains of life functioning.
  • Assessed patients, determined needs, and managed care.
  • Enhanced team collaboration through regular staff meetings, case conferences, and training sessions.
  • Responded to crisis situations with calm and professional approach to optimize support.
  • Served as a liaison between clinical staff and administration to address concerns and optimize workflows.
  • Improved patient outcomes by implementing evidence-based treatment plans and clinical interventions.
  • Lead and directed team of 35 clinical personnel and support staff.
  • Ensured compliance with regulatory standards by conducting regular audits of clinical records and procedures.
  • Implemented performance improvement initiatives focused on enhancing client experience and service quality.
  • Utilized various outcome measures in order to evaluate the effectiveness of interventions and adjust treatment plans as necessary.
  • Streamlined documentation processes, reducing administrative workload for clinicians and improving efficiency.
  • Monitored adherence to ethical guidelines among clinical staff members, supporting their ongoing professional growth while maintaining high quality care standards.
  • Increased client satisfaction by fostering a supportive and empathetic therapeutic environment.
  • Conducted thorough assessments of clients'' needs to develop tailored treatment plans aimed at addressing specific challenges.
  • Developed a comprehensive clinical training program for new hires to ensure consistent quality of care.
  • Designed targeted interventions in response to data-driven evaluations of existing programming, optimizing resources towards areas most critical for positive outcomes.
  • Established strong referral networks with local healthcare providers that facilitated seamless coordination between services.
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
  • Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
  • Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
  • Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
  • Ordered all pharmacy supplies and kept check on inventory levels.
  • Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
  • Successfully negotiated client contract renewals to create increased revenue.

Education

Master of Science in Public Health -

Cavendish University-Uganda
01.2020

Bachelor of Science - Health Care Administration

Bircham International University
Madrid, Spain
01.2011

Associate of Applied Science - Diploma in Clinical Medicine And Community Health

School of Clinical Officers
Gulu, Uganda
01.2005

GED -

The Nile College
Kampala, Uganda
01.1999

Skills


  • Familiar with international humanitarian operation, coordination structures, advocacy with good understanding of donors’ mandates, rules, protocols and requirements Ability to live and work in precarious environments, extremely flexible, cope with stressful situations with profound cross-cultural awareness Skills and knowledge in program sustainability, budget management, proposals writing, capacity building, project monitoring and evaluation, and reports writing (both quantitative and qualitative methods) Ability to effectively work with government line ministries, community leaders, international/national organizations as partners, UN agencies, donors and other external relationships Ability to exercise sound judgment and make decisions independently following consultative processes Ability to relate and motivate staff effectively, a team player with strong communication skills, both oral and written Aptitude in ensuring specific program management tools (work plans, procurement plans, HR plans and SOPs) are in place for core functions supports Strong understanding of humanitarian principles with good skills in negotiating humanitarian access at the field levels Knowledge and experiences of Project Cycle Management (PCM) and Security Management
  • Fundraising strategies
  • Multi-unit management
  • Operational Efficiency
  • Team Management
  • Safety Management
  • Reporting skills
  • Project Planning
  • Program Leadership
  • Scheduling Coordination
  • Technical knowledge
  • Field Operations
  • Task Delegation

Inservicetrainings

  • Safe and Secure Approaches in Field Environments (SSAFE)-UNISFA/UNMAS-May 2015.
  • Public Health in Complex Emergency (PHCE)-GOAL, February 2013.
  • Project Planning & Proposal Writing-GOAL, Dublin-May to August 2012.
  • District Health Information Software-GOAL/MoH-May 2012.
  • Financial Management for Non-Financial Managers - MDF-East & Southern Africa; Tanzania- Dec 2011.

Skype

+211928787535

References

  • Denis OKOYA ARABMOI, Team Leader, WVI South Sudan, denis_okoya@wvi.org, drdenisokoya@gmail.com, +256 (0)781249456
  • Pual OKOT OYIK-PHD (Canada), MPH, MSC. Nutrition, Health Specialist, UNICEF South Sudan, pookot@unicef.org, okpaul06@gmail.com
  • Frank ALDO OKELLO, Health and Nutrition Coordinator, Concern Worldwide, South Sudan, frankaquine@gmail.com

Timeline

Area Coordinator

GOAL South Sudan
12.2021 - 08.2023

Area Coordinator

GOAL South Sudan
07.2020 - 11.2021

Health Pooled Fund County Manager

GOAL South Sudan
09.2019 - 06.2020

Area Health Manager

GOAL South Sudan
02.2012 - 01.2017

Assistant Area Health Manager

GOAL Global
02.2008 - 01.2012

Clinical Supervisor

MSF-HOLLAND Section
10.2005 - 01.2008

Master of Science in Public Health -

Cavendish University-Uganda

Bachelor of Science - Health Care Administration

Bircham International University

Associate of Applied Science - Diploma in Clinical Medicine And Community Health

School of Clinical Officers

GED -

The Nile College

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