William Ndawula
Human Resource Management
Kampala
Summary
Highly experienced Training, HR, Administration, Warehousing, and Customs Operations professional with over 20 years’ experience across the UN system, government, NGOs, and private sector. Demonstrated expertise in training coordination, HR entitlements, recruitment, warehouse operations, customs procedures, and project coordination.
Overview
26
26
years of professional experience
3
3
Certifications
Work History
Training Assistant
United Nations Regional Service Centre Entebbe
03.2022 - Current
- Coordinate logistical components of trainings.
- Support TNA; liaise with trainers and vendors.
- Draft TORs, PRs, verify invoices.
- Review expenditure and advise cost options.
- Provide support for conferences and mission training.
- Help design, deliver, monitor and evaluate training.
- Maintain training data.
- Liaise with military and UNPOL training officers.
- Serve as GS backup, proofreading.
Human Resources Assistant
United Nations Regional Service Centre Entebbe
03.2019 - 02.2022
- Processed education grants and entitlements.
- Supported payroll, leave, contracts, separations.
- Advised staff on HR rules; handled complex cases.
- Reviewed job openings and evaluated eligibility.
- Supported assessments; advised on recruitment & visa requirements.
- Processed HR data, resolved iNeed queries.
- Handled correspondence, scheduling, statistics.
Administrator
Christ Witness Ministries
01.2018 - 01.2019
- Managed office operations.
- Prepared event budgets.
- Trained new staff on policies.
- Managed vendor contracts & petty cash.
- Prepared contracts, orientation & statutory records.
- Handled filing and minutes.
Warehousing Officer
CIANO Trading and Services International /MONUSCO - Contractor
04.2016 - 11.2017
- Received & verified goods.
- Managed stock and inventory.
- Prepared transport & disposal documents.
- Supervised staff & safety.
- Monitored chiller temperatures.
Projects Coordinator
Uganda Global Food Basket Ltd
01.2012 - 01.2015
- Monitored project progress.
- Scheduled resources & meetings.
- Organized farm visits & farmer training.
- Developed partnerships.
Customs Warehousing / Bond Officer – Team Leader
Uganda Revenue Authority
01.2007 - 09.2011
- Managed warehouse operations ensuring compliance with the Customs Management Act.
- Supervised receipt, verification, dispatch, and storage of goods.
- Handled bond/customs security, manifests, export certificates, and cancellation vouchers.
- Verified HS codes and documentation; prepared overstayed goods lists and coordinated disposal.
- Prepared operational reports and supervised staff performance, onboarding, and HR duties.
Customs Revenue Assessment Officer
Uganda Revenue Authority
01.2006 - 12.2006
- Verified goods specifications (quantity, quality, weight, origin).
- Evaluated samples and prepared verification accounts for valuation.
- Computed taxes, generated PRNs, and ensured documentation accuracy.
- Released compliant goods and processed system entries and release orders.
Customer Care Officer
Uganda Revenue Authority
01.2005 - 12.2005
- Managed office operations, visitor flow, and appointment scheduling.
- Supported staff training, workshops, and kept attendance records.
- Handled correspondence, filing, and record archiving.
- Managed meeting preparation, minutes, logistics, and intranet communication.
Customs Law Enforcement Officer
Uganda Revenue Authority
01.2003 - 12.2004
- Prevented smuggling and illegal entry of goods/aliens across borders.
- Conducted inspections, seizures, investigations, and post-clearance checks.
- Enforced customs, immigration, and agricultural regulations.
- Led community sensitization and coordinated intelligence-driven patrols.
Customs Officer
Uganda Revenue Authority
12.1999 - 12.2002
- Verified consignments and prepared verification accounts.
- Assessed taxes and guided clients through payment processes.
- Monitored transit goods, vetted declarations, and issued transit documents.
- Handled traveler documentation and managed export verification and release orders.
Education
Master's - Management and Institutional Leadership
Uganda Management Institute
04-2024
Bachelor - Human Resource Management
Makerere University Kampala
03-2006
Diploma - Business Studies
Makerere University Business School
12-1997
Uganda Advanced Certificate -
Gombe Secondary School
11-1994
Uganda Certificate -
Old Kampala Senior Secondary School
11-1991
Skills
Training Delivery
Human Resources Administration and Entitlements Processing
Data Analytics
Stakeholder Engagement
Budget Monitoring
Financial Administration
Recruitment and Staff Selection Support
Conference and Event Planning
Certification
2023 — ITD World Malaysia — Certified Training Professional
Declaration
I, William Ndawula, hereby declare that the information provided is true and correct. Dated: 2026-02-20
Timeline
Training Assistant
United Nations Regional Service Centre Entebbe
03.2022 - Current
Human Resources Assistant
United Nations Regional Service Centre Entebbe
03.2019 - 02.2022
Administrator
Christ Witness Ministries
01.2018 - 01.2019
Warehousing Officer
CIANO Trading and Services International /MONUSCO - Contractor
04.2016 - 11.2017
Projects Coordinator
Uganda Global Food Basket Ltd
01.2012 - 01.2015
Customs Warehousing / Bond Officer – Team Leader
Uganda Revenue Authority
01.2007 - 09.2011
Customs Revenue Assessment Officer
Uganda Revenue Authority
01.2006 - 12.2006
Customer Care Officer
Uganda Revenue Authority
01.2005 - 12.2005
Customs Law Enforcement Officer
Uganda Revenue Authority
01.2003 - 12.2004
Customs Officer
Uganda Revenue Authority
12.1999 - 12.2002
Master's - Management and Institutional Leadership
Uganda Management Institute
Bachelor - Human Resource Management
Makerere University Kampala
Diploma - Business Studies
Makerere University Business School
Uganda Advanced Certificate -
Gombe Secondary School
Uganda Certificate -
Old Kampala Senior Secondary School