Summary
Overview
Work History
Education
Skills
Timeline
Generic

Wilson Kiise

Kampala

Summary

Dynamic Operations Manager with a proven track record at Dolwe Investment Ltd, excelling in project management and effective communication. Spearheaded cost analysis initiatives that enhanced budget efficiency by 20%. Adept at team collaboration and conflict resolution, driving continuous improvement in operational processes and fostering a culture of excellence.

Overview

24
24
years of professional experience

Work History

Operations Manager

Dolwe Investment Ltd
Kampala
01.2022 - Current
  • Performed cost analysis for various projects to determine budget requirements.
  • Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
  • Directed operations staff by providing guidance, training, and support in order to meet company objectives.
  • Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
  • Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
  • Monitored and improved efficiency of processes, team performance, and customer service.
  • Developed key performance indicators to measure effectiveness of operational processes.
  • Collaborated with management team on long-term strategic planning initiatives for the organization.
  • Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
  • Developed and implemented operational procedures to ensure quality standards are met.
  • Created detailed reports on the performance of individual departments within operations.

Development and Fundraising Associate

Asante Africa Foundation
Kampala
02.2021 - 12.2021
  • Created and maintained relationships with current donors through phone calls, emails, and meetings.
  • Collaborated with other departments to ensure that all donation requests were met in a timely manner.
  • Created presentations for board members highlighting key fundraising initiatives.
  • Coordinated with marketing team on campaigns to promote awareness of organization's mission.
  • Responded promptly to inquiries from potential donors regarding the organization's mission.
  • Developed and implemented strategies to increase donations from individuals, businesses, and foundations.
  • Compiled reports on fundraising activities for executive staff review.
  • Assisted in developing budgets related to fundraising goals and objectives.
  • Managed donor database, including entering new contacts, tracking donations, and updating records.
  • Conducted research on prospective donors in order to determine their giving capacity.
  • Prepared grant proposals for submission to potential corporate sponsors.
  • Analyzed donor data and trends to optimize fundraising efforts.
  • Researched best practices in fundraising techniques and methods of solicitation.
  • Organized special events such as galas, golf tournaments, and auctions to raise funds for the organization.
  • Generated thank you letters for donors expressing appreciation of their contributions.
  • Raised funds by coordinating events.
  • Cultivated network of potential donors by attending events.
  • Developed projections for annual revenues covering donations, sales and grants to support cash flow management.
  • Supported events by recruiting sponsors and volunteers to meet financial and operational needs.

Community Health Associate

Ministry of Health
Kampala
02.2017 - 11.2021
  • Coordinated referrals to specialists when appropriate and tracked follow-up visits.
  • Participated in continuing education programs related to advances in healthcare technology or treatments.
  • Observed changes in patient conditions or behaviors during treatment sessions and reported any concerns promptly.
  • Provided patient education on disease prevention, nutrition, exercise and other healthy lifestyle topics.
  • Stayed up to date on latest plans, products, and services for different types of customers.
  • Assisted in training technicians, medical students or other staff members.

Consultant Manager

Fountain Institute of Management Training and Research
Kampala
01.2017 - 11.2019
  • Managed budgeting process, ensuring that resources were allocated effectively.
  • Evaluated current processes within the organization and recommended improvements.
  • Identified potential risks associated with various projects and provided solutions accordingly.
  • Monitored customer feedback surveys to identify areas of improvement in service delivery.
  • Assisted in the recruitment process by conducting interviews and making hiring recommendations.
  • Facilitated communication between internal departments to ensure alignment on objectives.
  • Collaborated closely with cross-functional teams to develop innovative solutions for complex problems.
  • Generated reports detailing progress of projects and initiatives.
  • Monitored competitors' activities in order to stay ahead of the competition.
  • Developed and implemented strategies to improve operational efficiency.
  • Maintained accurate records of all project activities and deliverables.
  • Developed training materials for new employees related to company policies and procedures.
  • Negotiated contracts with vendors and suppliers to maximize cost savings.
  • Coordinated with multiple stakeholders to ensure successful project completion.
  • Established strong working relationships with clients to better understand their needs.
  • Provided strategic advice to executive leadership team regarding business performance.
  • Streamlined marketing system to increase overall sales.
  • Recruited new high-priority clients and maintained long-term relationships with existing ones.
  • Created and managed budgets for travel, training, and team-building activities.
  • Assigned work and monitored performance of project personnel.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Delegated work to staff, setting priorities and goals.

Verification Assistant

National Social Security Fund
Kampala
02.2017 - 12.2017
  • Organized and maintained filing systems for documents and records.
  • Answered incoming calls, responded to emails, faxes and other inquiries from customers and vendors.
  • Answered incoming calls and directed them to appropriate personnel or departments.
  • Assisted in the preparation of reports, presentations and correspondence.
  • Entered data into databases accurately and efficiently.
  • Developed positive relationships with internal customers through effective communication techniques.
  • Gathered and sorted data for reports and files.
  • Handled confidential information with discretion and integrity.
  • Used filing systems to improve document management and organization.
  • Maintained positive working relationship with fellow staff and management.
  • Participated in credit and collections activities.

Programs Manager

Restoration and Hope for Refugees
Kampala
01.2016 - 12.2016
  • Developed project plans, identified risks, set objectives and monitored progress towards completion.
  • Provided guidance and support to team members in order to achieve targets within defined deadlines.
  • Participated actively in brainstorming sessions focused on improving existing processes or creating innovative approaches for delivering services more efficiently.
  • Collaborated with teams across departments to develop effective strategies for executing programs.
  • Assisted in developing training materials for new hires involved in the program activities.
  • Facilitated workshops designed to educate stakeholders about best practices for managing programs successfully.
  • Coordinated with internal stakeholders to ensure successful implementation of the program initiatives.
  • Communicated regularly with external partners to ensure alignment of strategies and goals.
  • Managed program budgets and timelines, ensuring projects stayed on track and within allocated resources.
  • Developed and maintained project plans, schedules, and budgets.
  • Conducted regular meetings with team members to review progress and address any issues or concerns.

Trainer in Gender, OSH

Living Earth Uganda
Kampala
01.2014 - 12.2016
  • Evaluated existing systems and processes against industry best practices to enhance efficiency.
  • Provided advice on operational processes, business development initiatives, organizational changes and other areas of improvement.
  • Implemented strategies to take advantage of new opportunities.
  • Assessed company operations for compliance with safety standards.
  • Organized client meetings to provide project updates.
  • Created multimedia presentations with PowerPoint and video conferencing tools.
  • Adapted teaching methods according to the needs of individual learners or groups.
  • Designed and developed training materials for new employees in the organization.
  • Documented all training activities including attendance records, feedback forms, surveys.
  • Used role-playing, lectures, and simulations to present information in variety of instructional techniques and formats.
  • Suggested and offered specific training programs to help workers maintain or improve job skills.

Managing Director

Uganda Intercultural Development
Kampala
01.2013 - 12.2015
  • Developed budgeting models used in forecasting future revenues and expenditures.
  • Coordinated with senior leadership teams to develop long-term growth plans for the organization.
  • Provided guidance to team members on project management principles and best practices.
  • Implemented process improvements initiatives across various departments within the organization.
  • Performed regular reviews of operational processes to reduce costs while maintaining quality standards.
  • Cultivated strong relationships with customers through periodic meetings and follow-ups.
  • Evaluated staffing needs based on organizational goals and objectives; recruited personnel accordingly.
  • Directed strategic planning to develop and implement corporate goals, objectives, policies, and procedures.
  • Monitored financial performance of the organization and initiated corrective actions as needed.
  • Facilitated meetings between stakeholders to discuss issues and resolve conflicts effectively.
  • Created strategies for increasing revenue streams by leveraging existing customer relationships.
  • Developed action plans to ensure that all organizational objectives are met in a timely manner.
  • Established performance standards and monitored progress towards achieving them.
  • Managed external communications such as press releases, media interviews.
  • Negotiated contracts with vendors and suppliers to maximize cost savings for the organization.
  • Oversaw day-to-day operations of the company while coordinating with staff members.
  • Ensured compliance with applicable laws, regulations, policies, and procedures related to business operations.
  • Reviewed reports from departments to identify areas of improvement in operational efficiency.
  • Evaluated performance management systems and devised improvements to strengthen controls and optimize results.
  • Contributed to professional development of client staff through effective training and mentorship.
  • Developed rapport and instilled confidence with clients to develop credibility and earn trust.

Consultant Trainer

African Capacity Development and Research Institute
Kampala
01.2011 - 11.2013
  • Organized virtual workshops, webinars, and other e-learning platforms for remote consulting teams.
  • Facilitated team-building activities to promote collaboration among trainees.
  • Reviewed resumes of potential candidates for consultant roles within the organization.
  • Created and maintained a database of consultant training records.
  • Coordinated with subject matter experts to develop course materials that aligned with corporate strategy and goals.
  • Developed and implemented training programs to meet organizational objectives.
  • Monitored progress of trainees through regular assessments and quizzes.
  • Maintained open communication channels between trainers, trainees, management team members.
  • Adapted teaching methods based on the needs of different groups or individuals.
  • Conducted post-training surveys to measure satisfaction levels of participants.
  • Collaborated with internal stakeholders to ensure that all training initiatives were successful in achieving desired outcomes.
  • Evaluated effectiveness of existing training programs and identified areas for improvement.
  • Assessed individual needs and created customized learning plans accordingly.
  • Identified resources needed for each training program such as books, software applications, audio and visual equipment.
  • Designed interactive multimedia tools such as PowerPoint presentations, videos, podcasts. to enhance the learning process.
  • Provided constructive feedback and positive reinforcement to keep trainees motivated.
  • Evaluated modes of training delivery to optimize training effectiveness, training costs or environmental impacts.
  • Used role-playing, lectures, and simulations to present information in variety of instructional techniques and formats.
  • Participated in and attended meetings or seminars to obtain information for use in training programs.
  • Scheduled classes based on availability of classrooms, equipment or instructors.
  • Selected and assigned instructors to conduct training.
  • Negotiated contracts with clients for desired training outcomes, fees or expenses.
  • Created and offered additional materials to enhance training.

Gender Officer

Ministry of Gender Labour and Social Development
Kampala
02.2009 - 11.2011
  • Provided guidance to team members on how to effectively complete tasks within established timelines.
  • Supervised subordinate staff in carrying out daily duties and activities.
  • Participated in regular meetings with upper management regarding progress updates on current initiatives.
  • Monitored and reported on operational performance metrics.
  • Directed strategic planning and implementation of organizational goals.
  • Developed and maintained relationships with key clients and stakeholders.
  • Enforced compliance with regulatory standards and company policies.
  • Facilitated stakeholder meetings to align on strategic initiatives.
  • Directed the allocation of resources for project and operational needs.
  • Represented the organization at external events and conferences.
  • Led training and development programs to enhance team skills and performance.

Programs Manager

Uganda Network of Young people living with HIV
Kampala
02.2007 - 12.2010
  • Developed project plans, identified risks, set objectives and monitored progress towards completion.
  • Provided guidance and support to team members in order to achieve targets within defined deadlines.
  • Maintained positive relationships with vendors by monitoring their performance against agreed upon contractual terms.
  • Assisted in developing training materials for new hires involved in the program activities.
  • Facilitated workshops designed to educate stakeholders about best practices for managing programs successfully.
  • Negotiated contracts and agreements with vendors and suppliers.
  • Collaborated with functional managers to develop program resource plans and assign program resources.
  • Conducted risk assessments, developing and implementing risk management strategies to minimize impact on program objectives.
  • Managed external client and business partner relationships.
  • Generated and delivered reports, program review presentations and other program status updates.
  • Fostered a collaborative program environment, promoting teamwork and cross-functional cooperation.
  • Created and managed budgets for travel, training, and team-building activities.
  • Implemented quality control measures to uphold company standards.

Programs Officer Gender

Family Rescue Initiatives Uganda
Kampala
02.2004 - 10.2006
  • Responded promptly to customer inquiries or complaints in a polite manner.
  • Implemented new technologies to enhance workplace productivity levels.
  • Supervised subordinate staff in carrying out daily duties and activities.
  • Participated in regular meetings with upper management regarding progress updates on current initiatives.
  • Provided guidance to team members on how to effectively complete tasks within established timelines.
  • Directed strategic planning and implementation of organizational goals.
  • Championed innovation and continuous improvement initiatives.
  • Oversaw financial budgeting and fiscal management to optimize resources.
  • Led training and development programs to enhance team skills and performance.
  • Conducted performance evaluations and provided constructive feedback.
  • Managed team of professionals to ensure operational efficiency and effectiveness.
  • Facilitated stakeholder meetings to align on strategic initiatives.
  • Coordinated cross-departmental projects to achieve company objectives.
  • Directed the allocation of resources for project and operational needs.
  • Developed and maintained relationships with key clients and stakeholders.
  • Represented the organization at external events and conferences.
  • Implemented strategies to take advantage of new opportunities.

Lecturer in Gender

Nsamizi Training Institute for Social Development
Kampala
01.2001 - 12.2005
  • Mentored graduate students with their research projects and dissertations.
  • Evaluated student performance through tests, quizzes, presentations, projects, or other assessments.
  • Provided guidance to students on course selection, career planning, and other educational matters.
  • Developed syllabi, lesson plans and lecture materials for courses taught.
  • Advised students on their academic progress and career goals.
  • Organized study groups and provided additional instruction outside of the classroom as needed.
  • Facilitated discussion forums among students on topics related to course material.
  • Delivered lectures to undergraduate and graduate classes of varying sizes.
  • Assigned grades based upon student performance in class assignments and exams.
  • Supervised independent studies conducted by individual students or small groups of students.
  • Participated in faculty committees related to department initiatives and college-wide policies.
  • Collaborated with colleagues to develop innovative teaching methods to engage students.
  • Attended conferences and workshops to stay up-to-date on best practices in higher education.
  • Involved in departmental activities such as curriculum development, faculty meetings, advising sessions.
  • Selected innovative teaching methods to deliver course content.
  • Created instructional and lecture plans for classes in compliance with course objectives.
  • Utilized diverse teaching methods, lectures, presentations, and class activities to deliver curriculum.
  • Participated in academic committees, contributing to departmental decision-making and policy formation.
  • Developed comprehensive course materials, including syllabi, lectures, and assessments, tailored to diverse learning styles.
  • Maintained professional development through attendance at conferences, workshops, and continuing education courses in teaching methodologies.
  • Assisted students during office hours to review material, explain exam questions and answer concerns.
  • Actively participated in faculty meetings, sharing insights and strategies for improving teaching effectiveness and student learning outcomes.
  • Facilitated stimulating class discussions to encourage critical thinking and debate among students on contemporary issues.
  • Promoted excitement among students in classroom through delivery of interesting topics.

Education

Bachelor of Arts - Social Sciences

Makerere University
Kampala

Skills

  • Curriculum development
  • Student assessment
  • Research supervision
  • Classroom management
  • Data analysis
  • Project management
  • Public speaking
  • Team collaboration
  • Presentation skills
  • Effective communication
  • Conflict resolution

Timeline

Operations Manager

Dolwe Investment Ltd
01.2022 - Current

Development and Fundraising Associate

Asante Africa Foundation
02.2021 - 12.2021

Community Health Associate

Ministry of Health
02.2017 - 11.2021

Verification Assistant

National Social Security Fund
02.2017 - 12.2017

Consultant Manager

Fountain Institute of Management Training and Research
01.2017 - 11.2019

Programs Manager

Restoration and Hope for Refugees
01.2016 - 12.2016

Trainer in Gender, OSH

Living Earth Uganda
01.2014 - 12.2016

Managing Director

Uganda Intercultural Development
01.2013 - 12.2015

Consultant Trainer

African Capacity Development and Research Institute
01.2011 - 11.2013

Gender Officer

Ministry of Gender Labour and Social Development
02.2009 - 11.2011

Programs Manager

Uganda Network of Young people living with HIV
02.2007 - 12.2010

Programs Officer Gender

Family Rescue Initiatives Uganda
02.2004 - 10.2006

Lecturer in Gender

Nsamizi Training Institute for Social Development
01.2001 - 12.2005

Bachelor of Arts - Social Sciences

Makerere University

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