Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
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Winifred Ateenyi Kihunde

Kampala

Summary

Dynamic professional with extensive experience of over four years, excelling in achieving results that align with the company vision and compliance with regulatory standards. Proven ability to enhance customer satisfaction through effective problem-solving and teamwork. Successfully managed branch operations, driving performance and achieving targets while ensuring adherence to internal policies. Strong digital and IT skills complement my customer service expertise.

Overview

4
4
years of professional experience
4039
4039
years of post-secondary education

Work History

Assistant Manager

Guildfrank forex bureau
Kampala
07.2025 - Current
  • Provided support in training new staff on operational procedures and customer service.
  • Attending to important visitors and VIP clients.
  • Setting branch targets and organizing meetings.
  • Monitored compliance with regulatory standards and internal policies.
  • Managing branch operations on behalf of the manager.
  • Making monthly reports and setting branch targets.

Senior Cashier

Guildfrank forex bureau
Kampala
06.2023 - 07.2025
  • Handled cash transactions accurately and efficiently for diverse customer needs.
  • Provided exceptional customer service by addressing inquiries and resolving issues promptly.
  • Training junior cashiers.
  • Handling large cash and VIP clients.
  • Operated point-of-sale systems to process payments and manage receipts effectively.

Junior Cashier

Guildfrank forex bureau
Kampala
06.2022 - 06.2023
  • Processed customer transactions efficiently at a busy forex bureau.
  • Maintained accurate cash drawer and balanced daily financial reports.
  • Assisted customers with currency exchange inquiries and provided information.

Education

Bachelor of Science - Applied Statistics

Kyambogo University
Kampala
08.2018 - 12.2022

Seeta High School Mukono
Mukono

St. Joseph’s Girls Nsambya
Kampala

Skills

  • Regulatory compliance
  • Staff training
  • Customer inquiries
  • Teamwork
  • Digital skills
  • Problem Solving
  • IT skills

Accomplishments

  • Cashier of the year 2023
  • Cashier of the year 2024

References

  • Sekibenga Ivan Innocent
  • Kyambogo University. innocentsekibenga@gmail.com
  • +256752651098
  • Asiatizu Gloria Nancy
  • Guild Frankureauasiatizuglo@gmail.com+25670499895

Timeline

Assistant Manager

Guildfrank forex bureau
07.2025 - Current

Senior Cashier

Guildfrank forex bureau
06.2023 - 07.2025

Junior Cashier

Guildfrank forex bureau
06.2022 - 06.2023

Bachelor of Science - Applied Statistics

Kyambogo University
08.2018 - 12.2022

Seeta High School Mukono

St. Joseph’s Girls Nsambya
Winifred Ateenyi Kihunde