Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Timeline
Generic

Winnie Mirembe Mugabi

Kampala

Summary


Organized Administration Manager with eighteen (18) years in supporting employees from onboarding through exit interviews. Promoted employee satisfaction through positive culture change and developed initiatives to increase employee engagement. Increased employee health and satisfaction through staff reward and retention programs.


Driven Capital Human Resources Development Manager offering in-depth experience in administration of vital business projects and processes. Excellent communicator and project manager with strengths in daily operations management, workflow improvements and customer service.


Focused Human Capital Expert with experience providing top-notch clerical support and operational assistance to meet staff needs. Capable and highly organized when coordinating documents, supplies and project resources. Clear communicator and self-motivated worker with decisive nature necessary to manage independent work. Administrative leader offering experience prioritizing and delegating administrative tasks to drive goal achievement.

Proficient in schedule coordination, resource allocation and office supply inventory management. Dedicated to training and mentoring top talent while cultivating a productive work culture. Organized and efficient Human Capital Expert supporting corporate level officers and senior management personnel with demonstrated expertise in financial and operational leadership. Adroit professional exemplifies multidisciplinary managerial skill in process, procedure and policy improvement initiatives. Accomplished in workflow optimization techniques implementation which increase productivity, reduce labor and maintain business integrity and quality of service. Experienced Human Resources and Administration Manager with over four (4) years of experience in Manufacturing. Excellent reputation for resolving problems and improving customer satisfaction. Enthusiastic Human Resources Manager,eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of staff motivation, retentions and development and training in capacity building. Motivated to learn, grow and excel in Manufacturing and Hospitality. Reliable employee seeking Lead, People and Culture Business Partner position with Mastercard Foundation. Offering excellent communication and good judgment. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to learn and ready to help team achieve company goals.

Overview

19
19
years of professional experience

Work History

Human Resources and Administration Manager

Brookside Limited
Kampala
10.2017 - Current
  • Learned and applied preferred systems for scheduling, purchasing and problem-solving.
  • Collaborated with leaders from other departments to achieve consistent processes and maximize efficiency of resources.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
  • Supervised hiring processes and vendor relationships to maintain smooth operations for company.
  • Reduced employee turnover through employee development and other retention measures.
  • Built excellent employee experience through culture of service and execution of employee assistance programs.
  • Oversaw corporate events designed to connect and support employees at work and outside of work.
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
  • Delivered performance reviews, recommending additional training or advancements.
  • Trained employees in company and regulatory compliance requirements to promote conformance.
  • Managed 400 employees with continuous coaching and mentoring.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Developed internal requirements and standards to minimize regulatory risks and liability across programs.
  • Managed costs and billing and resolved financial discrepancies effectively through organizational management of account information using AREN software.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.

Human Resources Manager

Nakasero Hospital
Kampala
03.2012 - 05.2017
  • Motivated employees through special events and incentive programs.
  • Implemented performance reviews and motivational strategies to elevate HR team results.
  • Processed employee claims involving performance issues and harassment.
  • Liaised between multiple business divisions to improve communications.
  • Collaborated with legal and compliance teams to review paperwork, obtain feedback and procure available information for new training processes.
  • Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for over 300 employees.
  • Devised hiring and recruitment policies for 450 employee company.
  • Organized and led staff orientation programs and training to promote collaboration.
  • Directed job fairs to bring in local talent for long term and seasonal positions.
  • Coordinated with senior leadership and handled managerial needs by implementing fresh solutions into business strategies.
  • Evaluated employee onboarding programs and presented strategic improvement recommendations to upper management.
  • Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
  • Initiated and maintained workers compensation cases for tracking, reporting and legal mechanics.
  • Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
  • Recruited top talent to maximize profitability.
  • Created and implemented forward-thinking initiatives to improve employee engagement.
  • Reduced workers' compensation claims by instituting corporate safety training program.
  • Discovered and resolved complex employee issues that affected management and business decisions.
  • Briefed new hires on essential job information, such as company policies, employment benefits and job duties.
  • Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
  • Instructed senior leaders on appropriate employee corrective steps.
  • Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
  • Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
  • Improved team morale by resolving employment induction, training and buddy system inquiries on new hire initiatives and employee workforce matters.
  • Manage 450 employees to reduce workflow stoppage and achieve on-time project completion.
  • Worked as effective team member while contributing to local and regional HR projects.
  • Coordinated activities of human resources team, distributing resources and personnel effectively across organization to meet HR needs.
  • Promoted employee engagement with organizational objectives during new employee orientations and industry conventions.
  • Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.

Human Resources Administrator

Rwenzori Bottling Company - Namanve
Kampala
09.2011 - 03.2012
  • Liaised between multiple business divisions to improve communications.
  • Updated HR database with new employee information, changes in benefits and other details.
  • Structured compensation and benefits according to market conditions and budget demands.
  • Oversaw hiring, staffing and labor law compliance.
  • Developed succession plans and promotion paths for staff.
  • Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
  • Managed benefits enrollment by answering questions and aiding employees with login details.
  • Prepared new hire letters, employee contracts and corporate policies.
  • Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
  • Oversaw exit interviews and off-boarding process for resigned and terminated employees.
  • Collaborated with entire human resource department to discuss new ways to recruit top talent.
  • Addressed employee conflicts with appropriate urgency, following all corporate procedures.
  • Organized company-wide events designed to boost employee morale.
  • Collaborated with legal and compliance teams to review paperwork, obtain feedback and procure available information for new training processes.
  • Coordinated technical training and personal development classes for staff members.
  • Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
  • Completed human resource operational requirements by scheduling and assigning employees.
  • Coordinated implementation of people-related services, policies and programs through departmental staff.
  • Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
  • Worked alongside global business leader to deploy new training strategies.
  • Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
  • Advocated for staff members, helping to identify and resolve conflicts.
  • Pre-screened resumes prior to sending to corporate hiring managers for consideration.
  • Improved office efficiency by effectively managing internal communications and correspondence.

Human Resources and Administration Officer

Aga Khan University
Kampala
10.2007 - 07.2011
  • Prepared agendas and took notes at meetings to archive proceedings.
  • Produced detailed reports to track trends and keep senior management informed.
  • Managed team petty cash, purchase orders and account transactions.
  • Managed daily payment processing and drafted related financial documents.
  • Created, prepared and delivered reports to various departments.
  • Delivered performance reviews, recommending additional training or advancements.
  • Aided colleagues, managers and customers through regular communication and assistance.
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
  • Managed company schedule to coordinate calendar and arrange travel.
  • Standardized office structures and processes to promote collaboration and increased performance.
  • Processed purchase orders, service contracts and financial reports.
  • Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
  • Contributed to team goal-achievement by collaborating with staff to develop customer service improvement initiatives.
  • Collected, validated and distributed information to employees.
  • Managed agendas and calendars, boosting productivity and improving organizational initiatives.
  • Adapted to workflow changes and implemented continuous process improvements to overcome obstacles.
  • Oversaw successful planning and execution of staff meetings, parties and events.
  • Managed payroll, transactions, invoicing and budgeting to decrease financial inconsistencies.
  • Troubleshot employee concerns and recommended corrective actions to resolve issues.
  • Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
  • Generated reports to suggest corrective actions and process improvements.
  • Coordinated with human resources department to handle payroll and personnel databases.

Human Resources Officer

Nile Bank Limited
Kampala
02.2004 - 10.2007
  • Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
  • Conducted check-ins with employees to assess workplace health and personnel engagement.
  • Supervised job interviews and conducted exit surveys to verify compliance with HR best practices.
  • Processed paperwork and hiring details for promotions and lateral position changes.
  • Coordinated employee placements and administrative details.
  • Provided thoughtful and engaging new employee onboarding presentations to energize workforce and set organizational expectations.
  • Promoted employee engagement with organizational objectives during new employee orientations and industry conventions.
  • Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
  • Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
  • Pre-screened resumes prior to sending to corporate hiring managers for consideration.
  • Improved office efficiency by effectively managing internal communications and correspondence.
  • Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
  • Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
  • Advocated for staff members, helping to identify and resolve conflicts.
  • Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
  • Completed human resource operational requirements by scheduling and assigning employees.
  • Coordinated implementation of people-related services, policies and programs through departmental staff.

Account Opening Relations Office

Nile Bank Limited
Kampala
12.2003 - 02.2004
  • Carried out day-to-day duties accurately and efficiently.
  • Conducted research, gathered information from multiple sources and presented results.
  • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.

Data Clerk/Administrator

Credit Reference Bureau
Kampala
01.2002 - 11.2002
  • Coded and processed applications into required electronic formats.
  • Corrected data entry errors to prevent duplication or data degradation.
  • Verified accuracy of computer system information by updating client data.

Education

Bachelor of Arts - Social Administration And Philiosophy

Makerere University
Kampala
01.2000

Skills

  • Payroll Oversight
  • Training and Development
  • Verification Processes
  • Records and Database Management
  • Process Improvement
  • Financial and Operational Reporting
  • Planning and Prioritization
  • Policy Management
  • General Management and Administration
  • Disciplinary Action

Accomplishments

  • Collaborated with team of [Number] in the development of [Project name].
  • Supervised team of [Number] staff members.
  • Achieved [Result] through effectively helping with [Task].
  • Documented and resolved [Issue] which led to [Results].
  • Achieved [Result] by introducing [Software] for [Type] tasks.

Affiliations

  • Member of Human Resource Managers Association of Uganda
  • Current EXCOM member of the Human Resources Managers SACCO under Marketing and Communication

Timeline

Human Resources and Administration Manager

Brookside Limited
10.2017 - Current

Human Resources Manager

Nakasero Hospital
03.2012 - 05.2017

Human Resources Administrator

Rwenzori Bottling Company - Namanve
09.2011 - 03.2012

Human Resources and Administration Officer

Aga Khan University
10.2007 - 07.2011

Human Resources Officer

Nile Bank Limited
02.2004 - 10.2007

Account Opening Relations Office

Nile Bank Limited
12.2003 - 02.2004

Data Clerk/Administrator

Credit Reference Bureau
01.2002 - 11.2002

Bachelor of Arts - Social Administration And Philiosophy

Makerere University
Winnie Mirembe Mugabi