Summary
Overview
Work History
Education
Skills
Timeline
Generic
WOLUFU  Gerald

WOLUFU Gerald

Kampala

Summary

Dynamic sales professional with a proven track record at Tusker Mattress Uganda, excelling in customer relationship building and sales strategy development. Achieved consistent sales targets through effective coaching and innovative training programs, enhancing team performance and client satisfaction. Skilled in negotiation tactics and upselling, driving significant revenue growth and market visibility. Sales professional with strong expertise in driving revenue and building client relationships. Adept at team collaboration, adapting to changing needs, and leveraging skills in negotiation, communication, and strategic planning. Known for reliability, fostering productive team environment, and consistently meeting targets. Experienced with relationship-building and driving sales growth through effective communication. Utilizes persuasive techniques to foster client trust and close deals. Track record of exceeding sales targets and contributing to team objectives. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public. Energetic Sales Representative offering demonstrated success identifying prospects and converting leads into customers. Superior communication skills, understanding of client needs and sales closing rates. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue, and profit goals. Seasoned Sales Representative with exceptional success in business-to-business and business-to-consumer sales within multiple industries. Proven track record in exceeding sales goals, growing business and expanding territories. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth. Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals. Sales professional equipped with robust background in fostering client relationships and achieving sales targets. Known for strong focus on teamwork and delivering results. Adaptable to changing market conditions and skilled in persuasive communication and strategic planning. Hardworking employee enthusiastic about learning [Type] field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.

Overview

8
8
years of professional experience

Work History

Sale Representative

African Queen No 1 DISTRIBUTOR
10.2021 - Current
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
  • Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
  • Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
  • Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
  • Collaborated with marketing to create impactful promotional materials for increased brand awareness.
  • Utilized CRM software to manage client information, track leads, and monitor sales progress.
  • Cultivated deep understanding of product features to answer questions and overcome objections.
  • Achieved consistently high customer satisfaction ratings by tailoring solutions to individual needs.
  • Led training sessions for new sales representatives, enhancing team expertise and performance.
  • Participated in trade shows and conferences to network and generate leads.
  • Conducted detailed market analysis to guide development of sales strategies.
  • Boosted team morale and productivity by leading weekly sales strategy meetings.
  • Enhanced customer satisfaction by providing comprehensive product demonstrations.
  • Exceeded sales targets through effective planning and goal setting.
  • Identified and tapped into new markets, significantly expanding customer base.
  • Utilized social media platforms to engage with potential customers and build brand awareness.
  • Collaborated with marketing department to align sales strategies with new campaigns.
  • Implemented CRM tools to track customer interactions and sales progress.
  • Negotiated favorable terms in contracts, ensuring both customer satisfaction and profitability.
  • Stayed up-to-date with industry trends to position company as market leader.
  • Provided feedback from customers to product development team, influencing future product enhancements.
  • Fostered collaborative environment, sharing best practices among sales team.
  • Built relationships with customers and community to promote long term business growth.
  • Developed, maintained and utilized diverse client base.
  • Streamlined sales process, reducing time from lead to close.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Kept detailed records of daily activities through online customer database.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.

Sales Supervisor

Tusker Mattress Uganda
10.2017 - 10.2019
  • Boosted customer contentment by efficiently handling client issues.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
  • Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
  • Checked store merchandise regularly for proper display and replenishment.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Boosted sales by implementing effective training programs for new and existing employees.
  • Analyzed sales data to set quotas and assess potential areas of growth.
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
  • Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
  • Promoted exceptional customer service by engaging clients on sales floor.
  • Coordinated promotional events to showcase product offerings effectively, attracting new customers to the brand.
  • Organized weekly team meetings to discuss progress, challenges, and opportunities for growth.
  • Enhanced team productivity by creating a supportive work environment and providing ongoing feedback.
  • Collaborated with other departments to ensure seamless communication and smooth workflow across teams.
  • Created innovative sales strategies, leading to improved market share and visibility for the company''s products.
  • Implemented customer relationship management system, streamlining sales process and improving client retention.
  • Negotiated more favorable rates and delivery times with vendors.

Education

Diploma - Accounting And Finance

Meritorious Biz Tech College
Kampala
05.2017

Skills

  • Customer service
  • Customer relations
  • Customer relationship building
  • Interpersonal communication skills
  • Sales expertise
  • Relationship building
  • Product and service knowledge
  • Sales presentations
  • Sales closing
  • Sales strategy development
  • Complex Problem-solving
  • Client service
  • Customer retention
  • Negotiation tactics
  • Objection handling
  • Upselling and cross selling
  • Relationship selling
  • Sales consultation
  • Process improvement
  • Customer needs assessment
  • Territory growth
  • Sales forecasting

Timeline

Sale Representative

African Queen No 1 DISTRIBUTOR
10.2021 - Current

Sales Supervisor

Tusker Mattress Uganda
10.2017 - 10.2019

Diploma - Accounting And Finance

Meritorious Biz Tech College
WOLUFU Gerald