Yasin Nnyanzi
Kampala
Summary
Dynamic concierge with extensive experience at Andaz Dubai the Palm, excelling in guest relations and reservation management. Proven ability to enhance guest satisfaction through effective communication and problem-solving. Skilled in coordinating transportation and events, while training staff to deliver exceptional service. Committed to maintaining a welcoming environment and ensuring seamless experiences.
Overview
2025
2025
years of professional experience
Work History
Concierge/Bell Attendant
Andaz Dubai the palm Dubai
Dubai, Dubai
12.2019 - 10.2024
- Greeted guests warmly and provided exceptional customer service at luxury hotel.
- Coordinated guest requests and reservations for dining and activities promptly.
- Assisted guests with transportation arrangements and local navigation inquiries.
- Book and arrange city tours for guests.
- Edit or amend flights for guests.
- Pre-book airport pickups for incoming and drop guests to the airport.
- Reserved dining arrangements at local restaurants for guests to enhance their culinary experience.
- Managed concierge desk operations, ensuring seamless guest experiences daily.
- Developed relationships with local businesses to enhance service offerings for guests.
- Provided information on hotel amenities and events to enhance guest satisfaction.
- Addressed guest complaints swiftly, ensuring resolution aligned with hotel standards.
- Collaborated with housekeeping and maintenance teams to meet guest needs efficiently.
- Handled mail and package deliveries, keeping items secure.
- Handled complaints from customers in an efficient manner while working towards satisfactory resolutions.
- Directed incoming calls and messages to appropriate staff or residents.
- Maintained a professional presence at the front desk area by adhering to dress code standards.
- Trained new staff members on proper policies and procedures related to customer service delivery.
- Responded promptly to all customer inquiries via telephone, email or face-to-face contact while maintaining a friendly demeanor.
- Answered guest questions regarding local area, facilities and amenities.
- Performed administrative duties such as filing paperwork related to concierge service transactions.
- Acknowledged and greeted guests entering or leaving building, promoting pleasant environment.
- Organized packages received by mail or courier on behalf of guests while ensuring they are properly tracked.
- Maintained guest privacy and building reputation by keeping information confidential.
- Conducted regular inspections of lobby areas to ensure cleanliness is maintained at all times.
- Ensured compliance with all hotel safety and security policies.
- Monitored guest feedback to identify areas for improvement in services offered.
- Provided business services for guests, including faxing, copying, and courier arrangements.
- Created weekly schedules for cultural and recreational activities available to guests.
/Concierg/Bell Attendant
Wyndham Dubai
Dubai
- Greeted guests warmly and assisted with check-in processes.
- Acknowledged and greeted guests entering or leaving building, promoting pleasant environment.
- Resolved guest inquiries and concerns efficiently to ensure satisfaction.
- Provided information on local attractions and dining options.
- Answered guest questions regarding local area, facilities and amenities.
- Coordinated special requests for guests to enhance their stay.
- Facilitated transportation arrangements for guests upon request.
- Monitored lobby area to ensure a welcoming environment for visitors.
- Collaborated with housekeeping and maintenance for timely service requests.
- Handled complaints from customers in an efficient manner while working towards satisfactory resolutions.
- Handled mail and package deliveries, keeping items secure.
- Directed incoming calls and messages to appropriate staff or residents.
- Maintained a professional presence at the front desk area by adhering to dress code standards.
- Responded promptly to all customer inquiries via telephone, email or face-to-face contact while maintaining a friendly demeanor.
- Trained new staff members on proper policies and procedures related to customer service delivery.
- Performed administrative duties such as filing paperwork related to concierge service transactions.
- Maintained accurate records of guest preferences and feedback.
Education
Kisozi High School
KampalaSkills
- Guest relations
- Reservation management
- Transportation coordination
- Event planning
- Microsoft word knowledge
- Flexible and best time keeper
- Hard work encompassing weekends
- Local knowledge
- Customer service
- Team collaboration
- Complaint resolution
- Administrative support
- Record keeping
- Effective communication
- Attention to detail
- Problem solving
- Staff training
- Property tour management
- Reliable punctuality
- Effective decision making
- Entertainment assistance
Languages
English
First Language
Kiswahili
Elementary (A2)
A2
Timeline
Concierge/Bell Attendant
Andaz Dubai the palm Dubai
12.2019 - 10.2024
/Concierg/Bell Attendant
Wyndham Dubai
Kisozi High School