Zaharah Nassaka
Telecommunications Engineer
Kampala
Summary
A result-focused network engineer that possesses first-class troubleshooting and technical support skills. Talented at capturing key network metrics to inform decision-making. Uses an analytical mindset to optimize network performance. Quality-driven, enthusiastic, and hardworking with excellent communication, task prioritization, and project oversight skills.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Network Operations Engineer
BANDWIDTH AND CLOUD SERVICES GROUP
Kampala
12.2021 - Current
- Monitor Systems: Using diversified tools to monitor the performance and capability of computer systems. Monitoring tools used included SmartOLT, Solarwinds, Tejas Networks, Cacti, and Celestis NMS.
- Troubleshoot issues: Providing solutions to escalated issues or incidents within their defined areas.
- Track issues: Tracking and documenting all defects and resolutions in detail through a designated ticketing system known as SalesForce.
- Report incidents: Escalating complicated issues to management, other IT resources, third parties and/ or vendors as appropriate.
- Prepare monthly reports: Compiling weekly and monthly reports containing all the incidents that occurred and submitting them to respective stake holders.
- Attend various meetings with different stake holders for evaluation purposes, and implementation of new changes.
- Maintain communication with colleagues to promote knowledge sharing and project collaboration.
- Respond promptly to information assurance notifications to detect vulnerabilities and protect clients.
- Research and embrace new network technology trends for improved network performance.
Intern (Radio Frequency Planning& Optimization)
HUAWEI TECHNOLOGIES UGANDA CO. LTD
Kampala
05.2019 - 08.2019
- Analysis of 2G/3G/4G key performance indicators and providing solutions in case of any abnormal KPIs.
- Network planning of sites using the ASSET tool.
- Carrying out site surveys and site planning using various radio access tools like ASSET.
- Site optimization to improve the performance of the network.
- Conducting drive and walk tests for various radio access technology parameters like checking for receive and quality levels.
- Make reports and present findings to technical officers.
Intern (IN & VAS)
MTN UGANDA
Kampala
06.2018 - 08.2018
- System administration tasks like performing disk backups and evaluating system logs.
- Assist in the design and development of database systems using MYSQL.
- Perform operation and maintenance routines like file system checks and disk utilization.
- Troubleshoot issues related to the network such as USSD traffic failure over a short code.
- Prepare reports and present findings to technical officers.
Education
Bachelor of Science - Telecommunications Engineering
Makerere University
KampalaCertificate of Higher Education - High School Diploma
Kawanda secondary School
WakisoSkills
Result-oriented and able to meet targetsundefined
Certification
2019 Huawei Certified Network Associate
References
1. Dr. Jonathan Serugunda
Head of the Department of Electrical and Computer Engineering
Makerere University, Kampala Uganda
Contact: +256776601601
Email: serugthan@gmail.com
2. Dr. Edwin Mugume
Lecturer Makerere University
Contact: +256784031622
Email: edwin.mugume@gmail.com
3. Mr. Badru Kigozi
M&E Datacenter Engineer MTN Uganda
Contact: 0772122300
Email: Badru.kigozi@mtn.com
4. Mr. Hishaam Hussein Lutaaya
NOC Manager Bandwidth and Cloud services Group.
Contact: 0757630285
Email. hishaam@bcs-ea.com
Contact: 0757630285
Email. hishaam@bcs-ea.com
Timeline
Network Operations Engineer
BANDWIDTH AND CLOUD SERVICES GROUP
12.2021 - Current
Intern (Radio Frequency Planning& Optimization)
HUAWEI TECHNOLOGIES UGANDA CO. LTD
05.2019 - 08.2019
Intern (IN & VAS)
MTN UGANDA
06.2018 - 08.2018
Bachelor of Science - Telecommunications Engineering
Makerere University
Certificate of Higher Education - High School Diploma
Kawanda secondary School
2019 Huawei Certified Network Associate
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