Microsoft Windows Software
Zidane Jovan Nsubuga
Waiter
Kampala,Central
Summary
Committed Waiter bringing enthusiasm, dedication and exceptional work ethic seeking more challenging opportunities in my field. Highly versatile and adaptable to fast-paced, changing environments and appreciative for all the culture around the environment. Self-motivated individual offering excellent skills and adding up on my experience on the journey with the specific enterprise. Engaging Waiter with ability to articulate and help customers make menu choices. Excellent issue resolution and customer service skills and having the love and passion for my career and affection to see good progress and business performance of the enterprise.
Overview
4
4
years of professional experience
5
5
Languages
Work History
Head Waiter
Kla(256)Social Bar And Restaurant
Kampala, Bukoto Street, Kololo
08.2024 - 03.2025
- Greeted new customers, discussed specials, and took drink orders.
- Enhanced customer dining experience by providing exceptional service and anticipating guest needs.
- Increased overall restaurant efficiency by effectively managing and delegating tasks to the wait staff.
- Managed food resources, memorized orders, and coordinated customer service.
- Trained staff members on use of POS system.
- Collaborated with kitchen staff to ensure timely and accurate order delivery for guest satisfaction.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Checked guests' identification before serving alcoholic beverages.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Inspected dishes and utensils for cleanliness.
- Successfully resolved customer complaints, ensuring satisfaction and maintaining a positive atmosphere.
- Stayed up-to-date on menu changes to help customers make food choices.
Waiter
Donel's Bistro &Lounge, Ntinda
Kampala, Ntinda-Kisaasi
02.2023 - 08.2024
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Delivered food and drinks from kitchen to respective tables to meet timely expectations.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Used appropriate sanitising and cleaning products to maintain hygienic kitchen and food preparation areas.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Cleaned and set tables quickly after customers left to maximise restaurant capacity.
- Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards.
- Managed timing standards in food deliveries to minimise delays.
- Informed customers regarding ingredients used to address allergy and dietary issues.
- Followed health and hygiene standards when handling food and cleaning restaurants.
- Polished glasses and cutlery to pristine standards.
- Assisted kitchen staff with food prep, dishwashing and plating food.
- Kept tables clear of used crockery, glassware and cutlery.
- Greeted customers, presented menus and shared information about available special items.
- Totalled bills for customers and accepted payment via cheque, currency and card payments.
- Prepared tables for guests and reset tables between customers.
Team Leader
KFC Uganda
Kampala, Kyanja
04.2021 - 06.2022
- Represented organisations at seminars, conferences and business events.
- Monitored health and safety measures for guaranteed compliance.
- Cleaned and set tables quickly after customers left to maximise restaurant capacity.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards.
- Greeted customers, presented menus and shared information about available special items.
- Kept tables clear of used crockery, glassware and cutlery.
- Prepared tables for guests and reset tables between customers.
- Assisted kitchen staff with food prep, dishwashing and plating food.
Education
Certificate of Hospitality Management Studies.
06.2024
2019
2018
2015
2009
Skills
Table Setting
Food preparation
Spirits, wine and food service
Interpersonal skills
Menu memorisation
Efficient under pressure
Table service
Table setting arrangements
Cleaning and sanitation
Buffet setup and takedown
Section management
Food and beverage service
Extensive hospitality background
Cleaning requirements
Customer service
Order accuracy
Strong multitasking
Safe food handling
Order management
Guest relations management
Time management
Menu memorization
Cleanliness
Attention to detail
Multitasking
Cool under pressure
Adaptable and flexible
Reliable and responsible
Software
Multimedia Software
Word Processing Software
Presentation Software
Application Software
Interests
Multi-Tasking
Communication
Teamwork
Food Safety
Customer Service
Interpersonal Skills
Active Listening
Social Media Marketing
Timeline
Head Waiter - Kla(256)Social Bar And Restaurant
08.2024 - 03.2025
Waiter - Donel's Bistro &Lounge, Ntinda
02.2023 - 08.2024
Team Leader - KFC Uganda
04.2021 - 06.2022
Alison Online Education Platform - , Certificate of Hospitality Management Studies.
Kajjansi Progressive Secondary School - ,
St.Maria Goretti Senior Secondary School Katende - ,
Mugwanya Preparatory School Kabojja - ,
Victorious Education Services-Rubaga Campus - ,