Summary
Overview
Work History
Education
Skills
Languages
Software
Hobbies and Interests
Timeline
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Zidane Jovan Nsubuga

Kampala

Summary

Committed and dedicated waiter with an exceptional work ethic, seeking more challenging opportunities in the field. Highly versatile and adaptable to fast-paced, changing environments. Appreciative of diverse cultures. Self-motivated individual offering excellent skills and continuously building experience. Strong in engaging customers and assisting with menu choices, as well as resolving issues. Deep love and passion for the career, committed to driving progress and business performance.

Overview

4
4
years of professional experience

Work History

Head Waiter

Kla(256)Social
08.2024 - 03.2025
  • Cultivated lasting relationships with frequent visitors, resulting in enhanced loyalty.
  • Enhanced staff proficiency in operating POS systems through targeted training.
  • Resolved customer complaints efficiently using effective communication and problem-solving skills.
  • Managed customer grievances effectively by employing diplomacy and service dedication.
  • Captured guest instruction accurately and relayed specifications to kitchen concerning preferences, specific requests, allergens.
  • Cleared tables of used dinnerware to maintain cleanliness.
  • Delivered meals promptly to ensure correct serving temperature.

Waiter

Donel's Bistro &Lounge, Ntinda
02.2023 - 07.2024
  • Delivered meals and beverages with expertise, ensuring top-notch presentation.
  • Ensured prompt delivery of food and beverages from kitchen to tables.
  • Created a friendly environment by warmly greeting incoming guests.
  • Applied effective cleaning solutions to ensure hygienic kitchen spaces.
  • Facilitated efficient coordination with kitchen and bar staff to ensure seamless front of house operations.
  • Efficiently arranged and prepared tables to increase seating availability.
  • Executed restaurant closing tasks, ensuring cleanliness of dining areas.

Team Leader

KFC Uganda
04.2021 - 06.2022
  • Attended and participated in seminars, conferences and business events on behalf of the company.
  • Supervised implementation of mandatory health measures.
  • Enhanced restaurant efficiency through rapid cleaning and table preparation.
  • Fostered an inviting atmosphere through cordial greetings to guests.
  • Maintained consistent interaction with kitchen and bar staff, optimizing operational efficiency.
  • Cleaned storage areas to uphold exceptional cleanliness levels.
  • Communicated current promotions to customers.

Education

Certificate - Hospitality Management Studies.

Alison Online Education Platform

Kajjansi Progressive Secondary School
Kajjansi, Lweza, Kampala
2019

St.Maria Goretti Senior Secondary School Katende
Mpigi
2018

Mugwanya Preparatory School Kabojja
Kampala
2015

Victorious Education Services-Rubaga Campus
Namirembe Road
2009

Skills

  • Guest relations management
  • Menu memorization
  • High volume dining
  • POS system operation
  • Warm and friendly
  • Adaptable and flexible
  • Reliable and responsible
  • High energy and stamina
  • Cool under pressure
  • Cleaning and sanitizing
  • Menu presentation

Languages

  • English
  • Luganda
  • French
  • Swahili
  • Kinyarwanda

Software

Microsoft Windows Software

Hobbies and Interests

  • Multi-Tasking

  • Communication

  • Teamwork

  • Food Safety

  • Customer Service

  • Interpersonal Skills

  • Active Listening

  • Social Media Marketing

Timeline

Head Waiter

Kla(256)Social
08.2024 - 03.2025

Waiter

Donel's Bistro &Lounge, Ntinda
02.2023 - 07.2024

Team Leader

KFC Uganda
04.2021 - 06.2022

St.Maria Goretti Senior Secondary School Katende

Mugwanya Preparatory School Kabojja

Victorious Education Services-Rubaga Campus

Certificate - Hospitality Management Studies.

Alison Online Education Platform

Kajjansi Progressive Secondary School

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Zidane Jovan Nsubuga