Akram Adam

Managing a 6-person team that provides IT support to the Darfur operation in Sudan, which included 5 offices spread across a large geographical area.

• Improved overall department efficiency by streamlining processes and implementing new policies.
• Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
• Developed and implemented strategic plans to meet organizational goals, ensuring alignment with organization objectives.
• Managed budgets effectively, prioritizing resource allocation for maximum impact on departmental goals.
• Drove innovation within department by promoting creative thinking and supporting new initiatives.
• Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
• Mentored junior staff members, helping them develop their skills and advance in their careers.
• Attended personnel meetings and training sessions to improve skills and learn new policies and procedures.
• Mitigated potential risks by proactively identifying potential issues and implementing appropriate countermeasures or contingency plans as needed.
• Negotiated contracts with vendors optimally, securing best deals for organization while maintaining excellent working relationships.

Managed a team of two people who provided IT support to the Darfur operation in Sudan, which included 5 offices spread across a large geographical area.

• Skilled at working independently and collaboratively in team environment.
• Self-motivated, with strong sense of personal responsibility.
• Worked flexible hours across night, weekend and holiday shifts.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Strengthened communication skills through regular interactions with others.
• Participated in team projects, demonstrating ability to work collaboratively and effectively.
• Identified issues, analyzed information and provided solutions to problems.

Managed a two-person team that provided IT support to the Darfur operation in Sudan, which included 7 offices spread across five Darfur states.

• Streamlined IT processes by implementing automation solutions, resulting in increased overall efficiency.
• Reduced system downtime by performing proactive network monitoring and maintenance tasks.
• Provided comprehensive technical support and training to end-users, fostering improved productivity levels.
• Spearheaded infrastructure upgrades, ensuring compatibility with evolving technology requirements.
• Implemented cloud-based solutions for secure data storage and seamless accessibility across devices.
• Installed, configured and maintained computer systems and network connections.
• Used ticketing systems to manage and process support actions and requests.

Part of a four-person team that provided IT support for the Darfur operation in Sudan, which included 7 offices spread across a vast region.

• Strengthened communication skills through regular interactions with others.
• Skilled at working independently and collaboratively in team environment.
• Self-motivated, with strong sense of personal responsibility.
• Cultivated interpersonal skills by building positive relationships with others.
• Participated in team projects, demonstrating ability to work collaboratively and effectively.
• Worked well in team setting, providing support and guidance.
• Paid attention to detail while completing assignments.