BISMARK RICHARD RACKARA
IT OFFICER
Gulu,Gulu
Summary
Information Technology personnel experienced in managing data for employers and clients and distributing information across organization. Analyzes data, supports security, organizes and classifies, maintains records and contributes to team efforts. Expertise in information technology, technical understanding, documentation, reporting, customer service and process improvement.
Overview
6
6
years of professional experience
11
11
years of post-secondary education
3
3
Languages
Work History
Information Technology Officer
LOVE ONE INTERNATIONAL
Gulu
07.2021 - Current
- Configured and implemented IT initiatives to improve workflow between the different departments within the organisation.
- Resolved workflow issues to optimize team productivity and improve delivery times.
- Designed and developed a database to store key information and monitor project Key Performance Indicators
- Polled department heads to assess current and projected IT needs.
- Participated in identifying IT needs and procurement of items.
- Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
- Documented support interactions for future reference.
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and LAN.
- Provided Audio and Visual setup for Video conferencing and meetings
- Trained employees on machine use and maintenance.
Lodge Operations Officer
Uganda Lodges Limited
Kampala
02.2020 - 09.2020
- Carrying out monthly Stock taking of all the lodges and making a consolidated report
- Generating a monthly consolidated report for all the four lodges
- Processing procurement requests for all the lodges including client's food, staff food, fuel requests, etc
- Overseeing construction and maintenance works around all the lodges
- Liaising with Lodge Managers to highlight issues with the lodges and then making a consolidated report that is shared with the Head of Business Development.
- Monitored company inventory to keep stock levels and databases updated.
- Used Microsoft Word and other software tools to create documents and other communications.
- Developed team communications and information for meetings.
Call Center Supervisor
Delta Nursing Agency
Kampala
08.2018 - 01.2020
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Established and oversaw performance targets for call center associates.
- Developed quality employees within call center to take over leadership positions.
- Increased efficiency and productivity through effective staff training regarding customer service protocols and call resolution techniques.
- Collaborated with training team to boost product support and certification training initiatives.
- Trained team members on performance metrics and consumer behavior identification.
- Maintained call center equipment in good working order to maximize productivity.
IT SUPPORT OFFICER
Kampala Independent Hospital
Kampala
06.2016 - 09.2018
- Configured all workstations to LAN, create user accounts, adjusting user access rights in the system according to the
operations policy. - Diagnosed and troubleshot problems, repairing and restoring machines to peak performance.
- Trained customers, employees and managers on machine use and maintenance.
- Efficiently troubleshot and repaired computer equipment to cut company costs and maximize productivity.
- Installed and configured CCTV Camera system
- Created an active database of clients who visit the hospital by collecting their biodata
information from the reception desk.
IT Intern
Umeme Uganda Limited
Kampala
08.2015 - 11.2015
- Collaborated to assist support protocol development and offered consultation based on cross-functional knowledge.
- Assisted IT team members by crafting project research material for implementation.
- Aided problem resolution measures and suggested patches and hardware, software and network troubleshooting alternatives.
- Delivered assistance and support for team-based IT projects.
- Supported IT department in handling technology rollout and maintenance.
- Maintained inventory records and documentation for equipment in database.
- Conducted system patching and software updates to field laptops using remote access software.
- Helped IT team document core systems configurations, relevant passwords, and system access requirements.
- Resolved Internet and wireless and wired network access problems.
- Worked with high-performing teams in Agile environment.
- Supported computer laboratory users with hardware, software, and connectivity issues across both Windows and Mac platforms.
- Helped department set up equipment for meetings, events and operations.
- Monitored and logged daily server tasks and reports.
- Determined and resolved printer and networked copier outages.
- Installed application software and upgrades, virus protection, and drivers.
Education
Post Graduate Diploma - Monitoring And Evaluation
Uganda Management Institute
Gulu 07.2022 - Current
Certificate - Google IT Support Professional Certificate
Google IT Support Professional Certificate
Online 03.2022 - Current
Bachelor of Science - Telecommunications Engineering
Makerere University
Kampala,Uganda 08.2012 - 01.2017
High School Diploma -
King's College Budo
Wakiso,Uganda 01.2010 - 12.2011
High School Diploma -
King's College Budo
01.2006 - 12.2009
Skills
Analytical and Critical Thinking
Additional Information
Jimmy Oringa
Human Resource Manager, Love One International
jimmy@loveoneinternational.org
+256777716847
Edgar Maswere
Human Resource, Uganda Lodges Limited
edgar@greatlakessafaris.com
+25677521083
Stephen Oceng Loum
Operations Manager
Kampala Independent Hospital
+256773221156
Timeline
Post Graduate Diploma - Monitoring And Evaluation
Uganda Management Institute
07.2022 - Current
Certificate - Google IT Support Professional Certificate
Google IT Support Professional Certificate
03.2022 - Current
Information Technology Officer
LOVE ONE INTERNATIONAL
07.2021 - Current
Lodge Operations Officer
Uganda Lodges Limited
02.2020 - 09.2020
Call Center Supervisor
Delta Nursing Agency
08.2018 - 01.2020
IT SUPPORT OFFICER
Kampala Independent Hospital
06.2016 - 09.2018
IT Intern
Umeme Uganda Limited
08.2015 - 11.2015
Bachelor of Science - Telecommunications Engineering
Makerere University
08.2012 - 01.2017
High School Diploma -
King's College Budo
01.2010 - 12.2011
High School Diploma -
King's College Budo
01.2006 - 12.2009
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