Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Eve Mary` Kantu Rubooga

Eve Mary` Kantu Rubooga

Virtual Assistant
Fort Portal,203
If the doors of perception were cleaned, everything would appear to man as it is: infinite.
William Blake

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

16
16
years of professional experience

Work History

Database Manager

The Awaka Group
Denver, CO
02.2021 - 11.2023

Update lead profiles, follow database rules

Management of database processes

Help Operations team with administrative tasks as needed

Aggregate data for daily/weekly/monthly reporting requirements for leadership team

Pull & upload data into Mojo in support of OSA staff

Issue reports regarding policing of database

  • Managed data analysis and reporting process for 5 employees
  • Increased system uptime by proactively monitoring database health and addressing potential issues before they escalated
  • Implemented robust security measures, safeguarding sensitive company information from unauthorized access or leaks
  • Reduced data retrieval time for end-users by designing and implementing efficient storage structures
  • Established standardized procedures for data entry, enhancing consistency across all records within the organization''s databases

Customer Service Manager

Lets Go Travel
Kampala, 102
01.2008 - 01.2015
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Participated in team projects, demonstrating ability to work collaboratively and effectively.
  • Passionate about learning and committed to continual improvement.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Proven ability to learn quickly and adapt to new situations.
  • Optimized workflow processes to maximize efficiency while maintaining unwavering commitment to client satisfaction.
  • Increased team productivity by providing ongoing training and support to customer service representatives.

Education

High School Diploma -

Nkumba University, Entebbe, Uganda
05.2001 -
  • Member of Book club community
  • Awarded Diploma in Accountancy

Skills

Product Knowledge

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Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Database Manager - The Awaka Group
02.2021 - 11.2023
Customer Service Manager - Lets Go Travel
01.2008 - 01.2015
Nkumba University - High School Diploma,
05.2001 -
Eve Mary` Kantu RuboogaVirtual Assistant