Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Eve Mary` Kantu Rubooga

Eve Mary` Kantu Rubooga

Virtual Assistant
Fort Portal,203
If the doors of perception were cleaned, everything would appear to man as it is: infinite.
William Blake

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

16
16
years of professional experience

Work History

Database Manager

The Awaka Group
Denver, CO
02.2021 - 11.2023

Update lead profiles, follow database rules

Management of database processes

Help Operations team with administrative tasks as needed

Aggregate data for daily/weekly/monthly reporting requirements for leadership team

Pull & upload data into Mojo in support of OSA staff

Issue reports regarding policing of database

  • Managed data analysis and reporting process for 5 employees
  • Increased system uptime by proactively monitoring database health and addressing potential issues before they escalated
  • Implemented robust security measures, safeguarding sensitive company information from unauthorized access or leaks
  • Reduced data retrieval time for end-users by designing and implementing efficient storage structures
  • Established standardized procedures for data entry, enhancing consistency across all records within the organization''s databases

Customer Service Manager

Lets Go Travel
Kampala, 102
01.2008 - 01.2015
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Participated in team projects, demonstrating ability to work collaboratively and effectively.
  • Passionate about learning and committed to continual improvement.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Proven ability to learn quickly and adapt to new situations.
  • Optimized workflow processes to maximize efficiency while maintaining unwavering commitment to client satisfaction.
  • Increased team productivity by providing ongoing training and support to customer service representatives.

Education

High School Diploma -

Nkumba University, Entebbe, Uganda
05.2001 -
  • Member of Book club community
  • Awarded Diploma in Accountancy

Skills

Product Knowledge

Paperwork Processing

Information Security

Data Entry

Scheduling

Appointment Scheduling

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Timeline

Database Manager - The Awaka Group
02.2021 - 11.2023
Customer Service Manager - Lets Go Travel
01.2008 - 01.2015
Nkumba University - High School Diploma,
05.2001 -
Eve Mary` Kantu RuboogaVirtual Assistant