GORRETTI MBABAZI

Work History

Monitoring and Evaluation Officer

Uganda Multi-sectoral Food Security And Nutrition

12.2015 - 06.2024

Conducted regular field visits in 15 project districts and 1500 primary schools.
Ensuring accurate data collection and timely reporting, from 15 project districts and 1500 primary schools
Developed record and monitoring tools and routinely reviewed existing monitoring systems, identifying areas for improvement and optimization.
Enhanced data quality by implementing rigorous monitoring and evaluation processes and conducted periodic data quality assessments.
Developed comprehensive monitoring tools to track project progress and outcomes using e- based geo-enabled technology
Provided relevant training to staff members on effective data, collection and management techniques.
Led capacity building initiatives, enhancing overall organizational effectiveness in monitoring and evaluation activities.
Ensured compliance with donor requirements through diligent documentation and reporting practices.
Streamlined reporting procedures for improved efficiency and information dissemination. (From four implementing sectors; MoH,MoH, MAAIF. MoLG, MoES and 15 district local governments.
Prepared annual and quarterly workplans
Prepared and submitted Annual, semi-annual,monthly and weekly project progress reports
Coordinated field monitoring and supervision activities at National, district and community level.
Facilitated successful completion of projects baseline, midline and endline surveys.
Successfully conducted five operation studies used to enhance project outcomes.
Kept track of projects key indicators and routinely updated the results framework.
Maintained project information data base.
Participated in development of training materials and providing of capacity building of different stake holders.

Bank Teller

Standard Chartered Bank

08.2011 - 01.2016

Assisted customers in opening new accounts, facilitating a smooth onboarding process for new clients.
Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
Streamlined teller operations for better workflow by implementing time-management strategies.
Contributed to a welcoming branch environment by maintaining a clean and organized workspace for both staff members and customers alike.
Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
Enhanced branch sales through cross-selling bank products and services to customers.
Collaborated with team members to achieve monthly sales targets and provide exceptional service to customers.
Increased efficiency within the teller line by sharing best practices among colleagues, leading to shorter wait times for customers.
Educated customers on banking products, enabling them to make informed decisions about their finances.
Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
Provided exceptional customer service, resulting in increased client retention and loyalty.
Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
Processed customer transactions promptly, minimizing wait times.
Educated customers on use of banking website and mobile apps.
Sold and cross-sold bank products to new and existing customers.
Provided customer records, account statements and copies of checks.
Placed orders for customer cheque books.
Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
Disbursed cash and checks accurately while maintaining security of cash drawers.
Assisted with training of new tellers on policies and procedures.
Followed up on customer complaints and provided solutions to enhance customer satisfaction.
Maintained accurate records of customer transactions in line with bank procedures.
Monitored and reported suspicious activity in line with bank security policies.

Summary

Overview

Work History

Monitoring and Evaluation Officer

Bank Teller

Education

BACHELORS OF ENTREPRENUERSHIP AND SMALL BUSSINESS - BUSSINESS

UACE - Uganda Advanced Certificate of Eduaction (UACE )

UCE - Uganda Certificate of Education

Skills

Timeline

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