Shariwa Namatovu
Kampala
Summary
Proven expertise in CCTV operations and customer service, demonstrated at Islamic University in Uganda and Imayder Travel Agency. Excelled in incident reporting and resolving customer complaints, enhancing surveillance effectiveness and client satisfaction. Skilled in equipment troubleshooting and empathetic communication, contributing to significant improvements in security and customer loyalty.
Observant CCTV Operator proficient analog and digital CCTV systems. In-depth knowledge of security standards, investigation procedures and report writing. Offering background maintaining and monitoring CCTV security systems.
Vigilant in Maintaining security and privacy of CCTV control room, maintains CCTV devices and identifies vulnerable areas inside premises to recommend security improvements. Proactive and efficient professional comfortable performing surveillance in fast-paced environments.
Overview
10
10
years of professional experience
Work History
CCTV Operator
Islamic University in Uganda
12.2014 - Current
- Maintained optimal functionality of CCTV equipment by conducting regular system checks and troubleshooting any issues that arose.
- Maintained close liaison with control rooms, police personnel and CCTV partners in relation to incidents.
- Operated CCTV equipment, radios and ancillary equipment to reduce crime, disorder and fear of crime.
- Visited sites and locations to identify areas needing to be monitored with CCTV cameras.
- Contributed to successful incident resolutions through accurate documentation and timely sharing of surveillance information with relevant parties.
Customer Service Representative
Imayder Travel Agency
01.2021 - 02.2024
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Met customer call guidelines for service levels, handle time and productivity.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Education
Bachelors Degree in Information Technology - Computer Repair And Maintenance
Makerere University
Kampala02-2012
UACE - Uganda Advanced Certificate of Education
Kibuli Secondary School
Butambala12-2007
Skills
- Several screen monitoring
- CCTV camera operations
- Incident Reporting
- CCTV maintenance
- Access Control Systems
- Incident Investigations
- Real-time analysis
- Equipment Troubleshooting
Additional Information
I am a hardworking lady who manages time well ,trustworthy able to work under minimum supervision or no supervision,a good team player and with good communication skills.
Timeline
Customer Service Representative
Imayder Travel Agency
01.2021 - 02.2024
CCTV Operator
Islamic University in Uganda
12.2014 - Current
Bachelors Degree in Information Technology - Computer Repair And Maintenance
Makerere University
UACE - Uganda Advanced Certificate of Education
Kibuli Secondary School
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