Programming skills
Stephen Balton NYERO
IT Professional
Kampala
Summary
Passionate IT practitioner with over 4 years leading organizational technology strategy. Adept and knowledgeable at installing and maintaining hardware, software and networking updates. Trains and oversees dedicated tech team to provide maintenance, troubleshooting and IT support. Drafts organizational policy to define standards for technology oversight and use. Oversees technology deployment and maintenance. Instructs and leads IT staff members in support of hardware, software and networking infrastructure. Actively works with executives to determine and implement tech needs. Manages technology strategy, training and documentation.
Overview
5
5
years of professional experience
2
2
Languages
Work History
IT Officer
World Education Inc. USAID-ICYD
1 2021 - 03.2024
- Installed, Managed and oversaw the entire LAN/WLAN infrastructure of the organization across three (03) satellite offices
- Ensured IT security by installing security devices and Investigating incidents caused by malicious activities, and as well identify false positives
- Developed Mobile Device central management and administration console for Smart phones and Tablets using Scale Fusion
- Provided end-user desktop support events daily to create a baseline of activity for the organization network
- Performed routine hardware and software maintenance for servers, desktops, laptops, printers, scanners, and mobile devices
- Implemented data backup solutions for onsite, and offsite as a strategy to safely keep organizational data and information
- Developed, managed and maintained a comprehensive IT inventory for the all organization’s IT assets and infrastructure.
- Diagnosed complex technical issues quickly, providing timely resolutions that minimized downtime.
- Coordinated technical training and personal development classes for staff members.
IT Officer
African Prisons Project, Justice Defenders
01.2018 - 01.2020
- Installed and configured computer hardware, software and related applications
- Supported end user trainings and roll-outs of new applications and systems including desktop, web and mobile applications
- Refined and improved on the existing LAN infrastructure by deploying standardized systems to enhance network performance
- Wrote terms and references to streamline implementation of policies and procedures for IT equipment usage within the organization
- Continuously provided end user support through troubleshoots, fixes and procedural instruction dissemination of good practices to solve issues at hand
- Designed and implemented an inventory system to keep truck and record of all existing IT equipment and related accessories.
IT Engineer
Computer Gateway Technologies
01.2015 - 01.2017
- Designed and planned installation of logical and physical LAN and WLAN network infrastructure
- Installed and managed Windows Server 2008/2012R2, AD DS, DHCP and Static IP addressing and DNS Roles
- Performed monthly data validation for backup consistencies
- Implemented technical support for IT related occurrences, performed both hardware and software periodic maintenance and repairs
- Installed CCTV surveillance cameras both Network and Analog makes
- Configured the same for remote viewing and monitoring purposes
- Enhanced IT Application Security by deploying and configuring Antivirus applications
- Bitdefender Gravity Zone, NOD32, Norton and Kaspersky Internet security are the target applications of choice.
Education
B.S. INFORMATION TECHNOLOGY -
Ndejje University
Kampala, UgandaSkills
Windows 7, 8, 81, 10, Windows Server 2008, 2012R2, Kali-Linux, Ubuntu
LAN, WLAN, DHCP, Wi-Fi, IPv4, Pfsense
Firewalls, Hardware, CCTV, MacOS Troubleshooting, Social Media
Bitdefender Gravity Zone, Kaspersky, ESET Smart Security, NOD32
Application support
Technical Troubleshooting
IT infrastructure proficiency
Network Administration
Teamwork and Collaboration
User Support
Multitasking
Microsoft Office
Websites
References
- Moris Ninsiima, Human Resources Manager, ALIGHT Uganda Program, +256 771 080363, ninsiima.moris@gmail.com
- Norman Aweno, Monitoring and Evaluation Manager, Aids Information Center, +256 702 697983, awenonorman@gmail.com
- Brian Chanwat Geoffrey, Senior Technical Advisor, Digitalization, German Agency for International Cooperation, GIZ, +256 778 654929, bchanwat@gmail.com
Training
- SAFETAG Framework, NETWORKING & DNS, 2019
- Network Operations UNIX/LINUX, NETWORKING & DNS, 2019
- Cisco Certified Network Associate (CCNA, ICND I-II v3), 2017
- Networking Fundamentals, 2017
Software
Installation and deployments
Timeline
IT Officer
African Prisons Project, Justice Defenders
01.2018 - 01.2020
IT Engineer
Computer Gateway Technologies
01.2015 - 01.2017
IT Officer
World Education Inc. USAID-ICYD
1 2021 - 03.2024
B.S. INFORMATION TECHNOLOGY -
Ndejje University