Overview
Work History
Education
Skills
Work Availability
Timeline
TUMUHIMBISE AMBROSE

TUMUHIMBISE AMBROSE

BIOMEDICAL ENGINEER
Kampala,Uganda
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Overview

4
4
Languages
3
3
years of professional experience

Work History

Customer Service Specialist

BOLT
Kamapala, UGANDA
02.2020 - Current
  • Described and explained details about BOLT user options to inform customers and guide purchasing decisions.
  • Reinforced established quality control standards and followed procedures for optimal customer interactions.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals to 78%.
  • Assisted customers with needs such as opening accounts, depositing or transferring funds, updating account details and signing up for new services.
  • Answered average of 15 calls per day, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Recorded product or service failure complaints and notified appropriate departments.
  • Described and explained details about Bolt driver and rider application options to inform customers and guide purchasing decisions.

Biomedical Engineer Intern

Joint Medical Store
Kamapala, UGANDA
05.2019 - 08.2019
  • Inspected all medical equipments delivered at receiving bay warehouse for new and used equipment.
  • Inspected all laboratory and manufacturing equipment and immediately sent any non-working devices out for repair.
  • Utilized extensive background knowledge and expertise in engineering methodologies to solve design problems according to schedule.
  • Recorded data, analyzed test results and kept meticulous reports, using Dashboard.
  • Diagnosed malfunctioning equipment and ordered parts to repair or replace non working ones.
  • Attended to customers at Showroom to enable them make the best choice of the equipment considering the intended use and financial implications.
  • Attended and exercised stock taking trainings to update medical equipment stock records for the new financial year

Biomedical Engineer Intern

Entebbe General Hospital
Kamapa, UGANDA
05.2018 - 08.2018
  • Keeping inventory of all medical equipment at the facility.
  • Repair, service and maintainable of equipment a general hospital.
  • User training for newly purchased and equipment
  • Installations of new equipment
  • Obsolete equipment disposal process

Teacher

Our Lady Of Fatuma Secondary School
KAMPALA, UGANDA
10.2016 - 02.2018
  • Chemistry, Biology
  • Evaluated and revised lesson plans and course content to facilitate and moderate classroom discussions and student-centered learning.
  • Reviewed curriculum and devised alternate approaches to presenting lessons to increase student understanding.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Supervised learning groups of students in classroom stations including.

Education

Bachelor of Science - Biomedical Engineering

Makere Unversity , Kampala
01.2021 - 01.2021

No Degree - Medical Equipment Design

Uganda Industrial Research Instutite, African Biomedical Engineering Consortium(ABEC)
10.2019 - 10.2019

Skills

Order fulfillment

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Work Availability

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Timeline

Makere Unversity - Bachelor of Science, Biomedical Engineering
01.2021 - 01.2021
Customer Service Specialist - BOLT
02.2020 - Current
Uganda Industrial Research Instutite - No Degree, Medical Equipment Design
10.2019 - 10.2019
Biomedical Engineer Intern - Joint Medical Store
05.2019 - 08.2019
Biomedical Engineer Intern - Entebbe General Hospital
05.2018 - 08.2018
Teacher - Our Lady Of Fatuma Secondary School
10.2016 - 02.2018

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