ALLEN NANDUJJA
Kampala
Summary
Customer-focused Cabin Crew Member with experience in providing world-class service to passengers on diverse international flights. Possess strong safety and emergency handling skills along with established expertise in customer service, complaint resolution, and communication. Proven ability to stay calm under pressure and make decisive decisions that ensure passenger satisfaction while adhering to high safety standards. Previous roles have resulted in improved customer loyalty and recognition for exceptional performance from team leaders.
Overview
8
8
years of professional experience
Work History
Cabin Crew
Uganda National Airlines Company Limited
Entebbe
12.2020 - Current
- I monitor, assist in development, and ensure high-quality onboard customer service, while prioritizing safety and comfort.
- Key responsibilities include conducting cabin crew checks, ensuring compliance with safety and service standards, overseeing emergency equipment readiness, assisting passengers, and managing in-flight utilities. The position also involves evaluating and improving service procedures, monitoring crew grooming, analyzing crew data for productivity, delivering training, conducting inspections, supervising VVIP flights, and ensuring compliance with industry regulations.
IT Assistant
Albayan Media LTD
Makerere
02.2020 - 11.2020
- The role involved installing and configuring networking elements, such as CDN servers and routers, managing databases, and troubleshooting video delivery systems.
- Responsibilities included network and server maintenance, cable termination, and setting up electronic program guides. I was also tasked with hardware and software maintenance, computer repairs, system updates, and inventory management. Additionally, I ensured the smooth operation of equipment like servers, printers, and computers, installed various software, performed regular system backups, and documented system errors along with their solutions.
IT Assistant
SafeBoda
Kyebando
02.2018 - 09.2018
- The role involved capturing and updating riders' data in the system, verifying their information, and setting up emails for creating Google and SafeBoda accounts. It also included training riders on smartphone usage and operating the SafeBoda app. Additionally, I provided user support by troubleshooting smartphone issues, performed hardware and software maintenance, and was responsible for software and web development and maintenance.
IT Intern
Civil Aviation Authority
Entebbe
05.2017 - 09.2017
- The role involved troubleshooting networks and servers, conducting Internet research, and providing technical advice.
- Responsibilities included restoring and repairing MS Windows OS, installing various software such as antivirus programs, and performing computer repairs and maintenance.
- I was also tasked with network maintenance, including cable termination, printer maintenance, and small-scale electrical repairs within the office. Additionally, I managed the MS Exchange server email system, maintained the departure handling system and Airport Flight Information Display System (FIDS), and troubleshot hardware and operating systems.
Education
Certificate of completion of cabin crew conversion course on Bombardier CRJ900 Aircraft -
AeroKeys
12.2021
Certificate of Training -
Kenya Airways, The Pride Center
11.2021
Certificate of completion of Ditching Drills -
Aerokeys
07.2021
Certificate Of Attendance Of Bombardier CRJ 900 Conversion Course -
AeroKeys
02.2021
Certificate of completion of a course in crew resource management -
AeroConsultants
12.2020
Certificate of completion of a course in Safety Management System -
AeroConsultants
12.2020
Certificate of completion of a course in Transport of Dangerous Goods By Air -
AeroConsultants
12.2020
Certificate of completion of a course in Aviation Security -
AeroConsultants
12.2020
Certificate in Cisco Networking Academy (CCNA) -
Uganda Christian University, Faculty of science and information technology
09.2018
BSc. - Information Technology
Uganda Christian University, Faculty of science and information technology
01.2018
Skills
- Networking & System Administration: Expertise in LAN, WAN, routers, switches, and troubleshooting computer networks
- Database Design & Management: Proficient in MySQL, Oracle, and MS SQL Server
- Web Development: Skilled in PHP, HTML, CSS, and web programmingOperating Systems and Virtualization: Proficient in Ubuntu Linux, Windows, and Oracle VM
- Hardware & Software Maintenance: Experience in hardware repair, replacement, Microsoft Office, Linux applications, and printer maintenance
- Technical Troubleshooting: Skilled in diagnosing and resolving computer, network, and system issues
- Soft Skills: Strong communication, teamwork, problem-solving, initiative, and ability to stay calm under pressure
- Research & Teaching: Skilled in research, supervision, motivation, lecturing, and training others
- Customer Support: Experience in customer care and technical user support
Email Addresses
- Nandujjallen3@gmail.com
- A.nandujja@crew.ugandairlines.com
Personal Information
- Date of Birth: 11/11/95
- Nationality: Ugandan
- Marital Status: Single
References
- Mr. Kenneth Makangisa, Technical Support Manager, Albayan Media LTD, +256 790790457, +256 772400632, kmakangisa@gmail.com
- Mr. Ssekitte Benard, Air Traffic Controller, EIA, +256 (0) 705342869, benardssekitte@gmail.com, bssekitte@caa.co.ug
- Mr. Syned Aryeija Ikaanga, Senior System Administrator, CAA, Entebbe, Entebbe, Uganda, +256312352043, +256772620046, +2560752620046, saryeija@caa.co.ug, saryeija@gmail.com
Hobbies and Interests
- Programming
- Website and social media maintenance.
- Problem Solving
- Research and Field work
- Reading and watching history
- Reading new techs
- Travelling and communal engagements
- Sports mainly swimming and racing
Languages
- English (fluent spoken/written)
- Luganda (fluent spoken/written)
- French (not so fluently spoken/written)
Research And Achievements
- Designed, developed and implemented an online bus ticket booking system to enable Ugandans to easily book tickets, records to be kept safely and keeping track of all clients’ records., Jaguar Executive Coaches Limited
- Designed an e-commerce site for makeup called ‘Herafterline’ that intelligently makes decisions based on women’s body features for makeup recommendations., Herafterline
Personal Qualities
- Exceptional customer service ensuring the comfort of everyone around me.
- Good team player working well with both senior management and workmates.
- Good communication skills as an active listener who is good at solving problems.
- Experience in training through my internship period and time at school.
- Flexible approach and attitude towards work and different tasks.
- Ability to explain technical data to non-technical colleagues.
Timeline
Cabin Crew
Uganda National Airlines Company Limited
12.2020 - Current
IT Assistant
Albayan Media LTD
02.2020 - 11.2020
IT Assistant
SafeBoda
02.2018 - 09.2018
IT Intern
Civil Aviation Authority
05.2017 - 09.2017
Certificate of completion of cabin crew conversion course on Bombardier CRJ900 Aircraft -
AeroKeys
Certificate of Training -
Kenya Airways, The Pride Center
Certificate of completion of Ditching Drills -
Aerokeys
Certificate Of Attendance Of Bombardier CRJ 900 Conversion Course -
AeroKeys
Certificate of completion of a course in crew resource management -
AeroConsultants
Certificate of completion of a course in Safety Management System -
AeroConsultants
Certificate of completion of a course in Transport of Dangerous Goods By Air -
AeroConsultants
Certificate of completion of a course in Aviation Security -
AeroConsultants
Certificate in Cisco Networking Academy (CCNA) -
Uganda Christian University, Faculty of science and information technology
BSc. - Information Technology
Uganda Christian University, Faculty of science and information technology
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