Don Akatukunda
IT Support Officer
Kampala
Summary
I possess good organizational communication and interpersonal skills in IT. I have a good background with due regard to working and meeting expectations in corporate and social environments. My personality can best be described by the words resilient, ambitious, courteous and honest. I am a quick learner hence being able to adapt easily in different working environments. I am result-oriented with high levels of integrity, a team player, problem solver and believe in consultations. I am also a proven and consistent leader in Rotaract, a Rotary Club Partner and Team Matooke a running club based in Uganda .
Overview
5
5
years of professional experience
14
14
years of post-secondary education
Work History
IT Support Officer
Ministry of Gender, Labour and Social Development
Kampala
3 2022 - Current
- Support Officers on Electronic Government Procurement System (EGP). A system that is used for procurement and also support staff to submit their Performance plan, quarterly reviews on the Human Capital Management System (HCM) a system where government officials put there work plans and can also be assessed.
- Support staff and partners remotely or on-site, to ensure efficient and use of ICT systems/applications
- Add users, analyze and generate monthly reports from the clock in and out system
- Renew access of staff who contracts have been renewed or those who have challenges with the biometrics system.
- Respond to staff requests and inquiries regarding biometrics,clock in system and any other related issues.
- Evaluate, daigonise, and resolve technical issues with computers,printers,phones for 15+ staff per day.
- Test, configure, install, manage & update software/products
- Communicate with our network providers to schedule appointments for complex network issues
- Train users on new technologies and services.
- Managed IT asset inventory efficiently, ensuring accurate tracking and timely replacement or upgrades as needed
I.T Artisan
Uganda Civil Aviation Authority (UCAA)
Entebbe
07.2019 - 03.2022
- Installing and configuring Operating systems, software, updates and hardware equipment
- Collaborated with interns to answer 30+ phone calls,emails and chat messages per day
- Provide support to users eg configurations, upgrades, and troubleshooting,installation of new parts such as UPS.
- Maintaining LAN/WLAN network and ensuring a stable internet connection
- Co-ordinate repairs and preventive maintenance of hardware and systems software
- Installing, Configuring, troubleshooting networks, hardware devices and software systems
- Maintaining, servicing and basic repairing of equipment (peripherals & Printers)
- Installation of new and replacement of equipment
Education
Cisco Certified Network Professional (CCNP) - Computer Networking
Ndejje University
Kampala, Uganda 01.2017 - 07.2019
Certificate in Web Development - Web Development
Web Info-Net Institute of Technology
Kampala, Uganda 06.2016 - 08.2019
Bachelors of Information Technology (BIT) - Information Technology
Ndejje University Uganda (Faculty of Basic Sciences And Information Technology)
Kampala 08.2016 - 07.2019
Uganda Advanced Certificate of Education (UACE) -
St. Henry's College Kitovu
Masaka 03.2014 - 12.2015
Uganda Certificate of Education (UCE) -
Eden International School
Mbarara 02.2010 - 05.2013
Skills
Network administration
Troubleshooting windows/apple os
Hardware and Software Configuration
Remote Desktop Support
Help Desk Support
Network Administration
Printer Support
Hardware Installation
Excellent Communication
Conflict resolution
Good analytical skills
Management and Leadership Skills
Teamwork & Collaboration
Interpersonal communication
Accomplishments
- Assisted in the rollout of a new biometrics system & trained employees how to use it .
- Increased number of resolved job tickets by 30% over previous year hence improving overall IT efficiency.
- Reduced average ticket resolution time by 20% through effective troubleshooting and customer service.
- Collaborated with team of 8 IT officers from ministry in the customization of Kobotool box , a tool we use to capture data for the National Information for Nutrition that is funded by UNICEF.
- Successfully reduced security incidents by 30% through proactive monitoring and threat intelligence.
References
Mr. Samora Mutungi Kashaka.
Database Administration Officer.
Uganda Civil Aviation Authority.
smutungi@caa.co.ug.
+256 775 110 303.
Mr. Robert Kabushenga.
Executive Director.
Rugyeyo Farm.
+256 772 701 051.
Mr.Stephen Mugabe.
Manager Data Protection.
Personal Data Protection Office.
mugabes@gmail.com.
+256 776 577 213.
Timeline
I.T Artisan
Uganda Civil Aviation Authority (UCAA)
07.2019 - 03.2022
Cisco Certified Network Professional (CCNP) - Computer Networking
Ndejje University
01.2017 - 07.2019
Bachelors of Information Technology (BIT) - Information Technology
Ndejje University Uganda (Faculty of Basic Sciences And Information Technology)
08.2016 - 07.2019
Certificate in Web Development - Web Development
Web Info-Net Institute of Technology
06.2016 - 08.2019
Uganda Advanced Certificate of Education (UACE) -
St. Henry's College Kitovu
03.2014 - 12.2015
Uganda Certificate of Education (UCE) -
Eden International School
02.2010 - 05.2013
IT Support Officer
Ministry of Gender, Labour and Social Development
3 2022 - Current
Similar Profiles
JENIFFER ZAWEDDEJENIFFER ZAWEDDE
Labour Support Officer at Ministry of Gender Labour and Social DevelopmentLabour Support Officer at Ministry of Gender Labour and Social Development
Tamandani Eusobel TukulaTamandani Eusobel Tukula
Principal Social Welfare Officer at Ministry of Gender, Community Development and Social Welfare in the Republic of MalawiPrincipal Social Welfare Officer at Ministry of Gender, Community Development and Social Welfare in the Republic of Malawi
Natania Sarah Mazunda SisyaNatania Sarah Mazunda Sisya
Assistant Procurement Officer at Ministry Of Gender Community Development And Social WelfareAssistant Procurement Officer at Ministry Of Gender Community Development And Social Welfare