DOREEN ERYENYU
Kampala
Summary
Highly successful and talented administrator with a proven track record of motivating teams and streamlining operations. Known for analytical problem-solving and persuasive communication skills. Possesses a natural talent for thinking outside the box to find creative solutions. Demonstrates a keen eye for detail and strong task prioritization abilities, consistently exceeding expectations with delivered results.
Overview
14
14
years of professional experience
Work History
Retail Supervisor
Airtel Uganda
Kampala Uganda
08.2015 - Current
- Assisted customers in locating products and making informed purchasing decisions based on their needs and preferences.
- Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
- Enhanced store appearance with regular maintenance, cleaning, and organization of merchandise areas.
- Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
- Resolved conflicts among staff members professionally and fairly, maintaining a cohesive team dynamic.
- Monitored loss prevention efforts to minimize theft incidents and maintain overall store security.
- Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.
- Coordinated merchandising displays, signage and sales enablement.
- Supported inventory management tasks including ordering stock items and conducting physical inventory counts ensuring proper stock levels.
- Scheduled workers and delegated assignments to effectively meet expected customer and business demands.
Parish Supervisor for the National Census
Uganda Bureau of Statistics
Serere District, Uganda
08.2014 - 09.2014
- Mobilize the population to participate in the exercise
- Oversaw daily operations of the enumerators, ensuring smooth workflow and timely completion of tasks.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Research Assistant
Uganda Cares
01.2014 - 03.2014
- Participated actively in regular meetings with fellow researchers to discuss project updates, challenges faced, and lessons learned during ongoing activities.
- Organized research materials, maintaining a well-ordered workspace conducive to productivity.
- Maintained open lines of communication with project leads and team members for effective collaboration on common goals.
- Monitored project timelines, ensuring timely completion of tasks while maintaining high-quality output.
Research Assistant
Ipsos-Synovate
Kaberamaido District, Uganda
08.2012 - 11.2012
- Pioneered use of virtual collaboration tools, enhancing team productivity and engagement in remote settings.
- Translated research findings into actionable recommendations, influencing policy and practice.
- Managed research databases with utmost diligence, ensuring data integrity and security.
- Recorded and analyzed data to produce reports of results.
Facilitator-Western Region
Youth Alive Uganda
Mbarara District, Uganda
08.2010 - 02.2012
- Built rapport with diverse groups of stakeholders by demonstrating empathy, active listening skills, and cultural competence during facilitated sessions.
- Fostered an inclusive learning environment by addressing diverse needs and adapting facilitation techniques as needed.
- Delivered high-quality training sessions, ensuring participants developed a thorough understanding of the subject matter.
- Increased participant engagement by incorporating interactive activities and group discussions into sessions.
- Identified areas in need of improvement and implemented solutions.
- Promoted continuous learning within the organization by sharing best practices and lessons learned from various facilitation experiences.
- Contributed to improved team performance by facilitating workshops on communication, collaboration, and problem-solving techniques.
- Enhanced program effectiveness by collaborating with colleagues to review and revise curriculum content regularly.
- Provided constructive feedback to participants during debriefing sessions, fostering personal growth and skill development.
Education
Post Graduate Diploma in Monitoring and Evaluation -
Uganda Management Institute
Kampala Uganda11.2021
B.A. Development Studies -
Mbarara University of Science And Technology
Mbarara Uganda02.2013
Uganda Advanced Certificate of Education -
Soroti Community Secondary School
Uganda Certificate of Education -
St Mary’s Girls’ Secondary School Madera
Skills
- Task Delegation
- Store Organization
- Inventory Control
- Staff Training and Development
- Customer Service Management
- Scheduling and timekeeping
- Goal Setting and Achievement
- Handling Complaints
- Staff Coaching and Training
Languages
English
Luganda
Kumam
Ateso
Langi
eryenyud@gmail.com
Phone
+256 702672702
Location
Kampala, Uganda
References
- George Nyankori, Retail Trainer, Airtel Uganda, +256752601220, george.nyankori@ug.airtel.com
- Lillian Brendah Amulo, District Project Coordinator, Youth Alive Uganda, +256774015284, +256704016401, brendaamulo@gmail.com
- Norbert Okello, Regional Retail Business Manager, Airtel Uganda, +256704008577, norbert.okello@ug.airtel.com
Timeline
Retail Supervisor
Airtel Uganda
08.2015 - Current
Parish Supervisor for the National Census
Uganda Bureau of Statistics
08.2014 - 09.2014
Research Assistant
Uganda Cares
01.2014 - 03.2014
Research Assistant
Ipsos-Synovate
08.2012 - 11.2012
Facilitator-Western Region
Youth Alive Uganda
08.2010 - 02.2012
Post Graduate Diploma in Monitoring and Evaluation -
Uganda Management Institute
B.A. Development Studies -
Mbarara University of Science And Technology
Uganda Advanced Certificate of Education -
Soroti Community Secondary School
Uganda Certificate of Education -
St Mary’s Girls’ Secondary School Madera