DOREEN ERYENYU
Kampala
Summary
Highly successful and talented administrator with a proven track record of motivating teams and streamlining operations. Known for analytical problem-solving and persuasive communication skills. Possesses a natural talent for thinking outside the box to find creative solutions. Demonstrates a keen eye for detail and strong task prioritization abilities, consistently exceeding expectations with delivered results.
Overview
14
14
years of professional experience
Work History
Retail Supervisor
Airtel Uganda
08.2015 - Current
- Assisted customers in locating products and making informed purchasing decisions based on their needs and preferences.
- Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
- Enhanced store appearance with regular maintenance, cleaning, and organization of merchandise areas.
- Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
- Resolved conflicts among staff members professionally and fairly, maintaining a cohesive team dynamic.
- Monitored loss prevention efforts to minimize theft incidents and maintain overall store security.
- Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.
- Coordinated merchandising displays, signage and sales enablement.
- Supported inventory management tasks including ordering stock items and conducting physical inventory counts ensuring proper stock levels.
- Scheduled workers and delegated assignments to effectively meet expected customer and business demands.
Parish Supervisor for the National Census
Uganda Bureau of Statistics
08.2014 - 09.2014
- Mobilize the population to participate in the exercise
- Oversaw daily operations of the enumerators, ensuring smooth workflow and timely completion of tasks.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Research Assistant
Uganda Cares
01.2014 - 03.2014
- Participated actively in regular meetings with fellow researchers to discuss project updates, challenges faced, and lessons learned during ongoing activities.
- Organized research materials, maintaining a well-ordered workspace conducive to productivity.
- Maintained open lines of communication with project leads and team members for effective collaboration on common goals.
- Monitored project timelines, ensuring timely completion of tasks while maintaining high-quality output.
Research Assistant
Ipsos-Synovate
08.2012 - 11.2012
- Pioneered use of virtual collaboration tools, enhancing team productivity and engagement in remote settings.
- Translated research findings into actionable recommendations, influencing policy and practice.
- Managed research databases with utmost diligence, ensuring data integrity and security.
- Recorded and analyzed data to produce reports of results.
Facilitator-Western Region
Youth Alive Uganda
08.2010 - 02.2012
- Built rapport with diverse groups of stakeholders by demonstrating empathy, active listening skills, and cultural competence during facilitated sessions.
- Fostered an inclusive learning environment by addressing diverse needs and adapting facilitation techniques as needed.
- Delivered high-quality training sessions, ensuring participants developed a thorough understanding of the subject matter.
- Increased participant engagement by incorporating interactive activities and group discussions into sessions.
- Identified areas in need of improvement and implemented solutions.
- Promoted continuous learning within the organization by sharing best practices and lessons learned from various facilitation experiences.
- Contributed to improved team performance by facilitating workshops on communication, collaboration, and problem-solving techniques.
- Enhanced program effectiveness by collaborating with colleagues to review and revise curriculum content regularly.
- Provided constructive feedback to participants during debriefing sessions, fostering personal growth and skill development.
Education
Post Graduate Diploma in Monitoring and Evaluation -
Uganda Management Institute
Kampala Uganda11.2021
B.A. Development Studies -
Mbarara University of Science And Technology
Mbarara Uganda02.2013
Uganda Advanced Certificate of Education -
Soroti Community Secondary School
Uganda Certificate of Education -
St Mary’s Girls’ Secondary School Madera
Skills
- Task Delegation
- Store Organization
- Inventory Control
- Staff Training and Development
- Customer Service Management
- Scheduling and timekeeping
- Goal Setting and Achievement
- Handling Complaints
- Staff Coaching and Training
Languages
English
Luganda
Kumam
Ateso
Langi
eryenyud@gmail.com
Phone
+256 702672702
Location
Kampala, Uganda
References
- George Nyankori, Retail Trainer, Airtel Uganda, +256752601220, george.nyankori@ug.airtel.com
- Lillian Brendah Amulo, District Project Coordinator, Youth Alive Uganda, +256774015284, +256704016401, brendaamulo@gmail.com
- Norbert Okello, Regional Retail Business Manager, Airtel Uganda, +256704008577, norbert.okello@ug.airtel.com
Timeline
Retail Supervisor
Airtel Uganda
08.2015 - Current
Parish Supervisor for the National Census
Uganda Bureau of Statistics
08.2014 - 09.2014
Research Assistant
Uganda Cares
01.2014 - 03.2014
Research Assistant
Ipsos-Synovate
08.2012 - 11.2012
Facilitator-Western Region
Youth Alive Uganda
08.2010 - 02.2012
Post Graduate Diploma in Monitoring and Evaluation -
Uganda Management Institute
B.A. Development Studies -
Mbarara University of Science And Technology
Uganda Advanced Certificate of Education -
Soroti Community Secondary School
Uganda Certificate of Education -
St Mary’s Girls’ Secondary School Madera
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