EDWARD ALLAN BUKENYA
ICT OFFICER
Kampala
Summary
Seeking a dynamic and globally-oriented organization that prioritizes employee development, fosters collaboration, encourages innovative thinking, and demonstrates a strong commitment to both personal and professional advancement. Eager to contribute to a company that achieves tangible results for itself and positively impacts the communities it serves.
Overview
9
9
years of professional experience
7
7
years of post-secondary education
3
3
Certifications
Work History
ICT OFFICER
Uganda Retirement Benefits Regulatory Authority (URBRA)
07.2020 - Current
- Responsible for providing strategic ideas, innovations, and support to the department of Information & Communications Technology
- The responsibilities encompass providing user support, performing routine upgrades, tests, and maintenance on various systems, including Supervision & Licensing, Procurement, Asset Management, Hrmagic
- This includes configuring and updating asset records, supporting users, and training them as needed
- Additionally, network maintenance, preventive maintenance on computers, servers, and other equipment, updating software and access control systems, and managing communication systems like PABX and mailing systems are part of the role
- Ensuring network security, monitoring for threats, and performing data backups and disaster recovery measures are also vital components of these duties
ICT ASSISTANT
Uganda Retirement Benefits Regulatory Authority (URBRA)
02.2019 - 06.2020
- Responsible for providing strategic ideas, innovations, and support to the department of Information & Communications Technology
- The responsibilities encompass providing user support, performing routine upgrades, tests, and maintenance on various systems, including Supervision & Licensing, Procurement, Asset Management, and ICT systems
- This includes configuring and updating asset records, supporting users, and training them as needed
- Additionally, network maintenance, preventive maintenance on computers, servers, and other equipment, updating software and access control systems, and managing communication systems like PABX and mailing systems are part of the role
- Ensuring network security, monitoring for threats, and performing data backups and disaster recovery measures are also vital components of these duties
IT/Warehouse Support Personnel
Oriflame East Africa (U) Limited
07.2016 - 07.2017
- In this role, I served as the key IT and surveillance security support for the business in Uganda
- They supervised various warehouse activities, ensuring efficient receipt, storage, testing, and shipment of products and materials
- The responsibilities included maintaining inventory accuracy for over 500 SKUs through daily monitoring, cycle counts, and accurate transaction logging
- I also enforced security/control procedures and policies to safeguard warehouse operations and contents
- Coordinating stock importation, transfers, and demand analysis helped prevent issues like expired stock or stock shortages
- I efficiently scheduled manpower, interpreted company policies, and enforced health and safety regulations
Education
Bachelor of Science - Information Technology
Uganda Martyrs University
01.2012 - 01.2015
Advanced level - UACE (Uganda Advanced Certificate of Education)
Old Kampala Senior Secondary School
01.2010 - 01.2011
Ordinary level - UCE (Uganda Certificate of Education)
Mugwanya Summit College
01.2006 - 01.2009
Skills
- Systems Administration
- Database Administration
- Microsoft windows
- MS 365 & Office Packages (PPT, Excel and Word)
- ICT Support & Maintenance
- Team collaboration
- Teamwork
- Operational efficiency
- Process improvement
- Analytical skills
Workshopstraining
- PL-300: Microsoft Power BI Data Analyst, Computer Pride/Microsoft Certified Trainer, 08/01/23, Nairobi, Kenya
- MCSA: Administering a SQL Database Infrastructure, Microsoft/APTECH Computer Education, 12/01/21, Kampala, Uganda
- MTA: Certified Microsoft Technology Associate, Microsoft, 08/01/21, Online
- SQL Server 2019: Querying Data with Transact-SQL, APTECH Computer Education/Microsoft Certified Trainer, 06/01/21, Kampala, Uganda
- Three Day Training on Advanced Microsoft Excel, Houston Executive Consulting, 03/01/21, Kampala, Uganda
- System Center Configuration Manager: Concepts and Administration Introduction, NITA-U/Microsoft Field Instructor, 01/01/20, Kampala, Uganda
- Forensic Crimes, Cybercrimes and Electronic Evidence and Data Protection, AGA-AAP & KTA Advocates, 01/01/19, Munyonyo, Uganda
- Building a robust cybersecurity ecosystem within the financial sector, NITA-U & Cyber Defence East Africa, 01/01/19, Bugolobi, Uganda
Certification
Microsoft Certified, Dynamics 365 Fundamentals – Microsoft Corporation.
Timeline
ICT OFFICER
Uganda Retirement Benefits Regulatory Authority (URBRA)
07.2020 - Current
ICT ASSISTANT
Uganda Retirement Benefits Regulatory Authority (URBRA)
02.2019 - 06.2020
IT/Warehouse Support Personnel
Oriflame East Africa (U) Limited
07.2016 - 07.2017
Bachelor of Science - Information Technology
Uganda Martyrs University
01.2012 - 01.2015
Advanced level - UACE (Uganda Advanced Certificate of Education)
Old Kampala Senior Secondary School
01.2010 - 01.2011
Ordinary level - UCE (Uganda Certificate of Education)
Mugwanya Summit College
01.2006 - 01.2009
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