Ivan Muyodi

• Network Availability, ensuring that network is available for users to access resources and transmit data at anytime of the day thus network uptime.
• Backups and restorations, IT policy, Real time, daily, weekly and Monthly.
• DR Drill at data centers carried out twice a year.
• Security Patching of devices to improve on security, prevent security breaches and protect against emerging threats.
• Inventory management of network infrastructure, keeping it update by reviewing it monthly.
• Preventative Maintenance carried out at branches and data-center.
• Vendor engagement and timely renewals of contracts and licenses.
• Documentation of network topologies and process flows keeping them update.
• Vulnerability Management, a process to identify, evaluate and addressing security vulnerabilities in systems and software.

PROJECTS ACCOMPLISHMENT;

• Finacle core banking, providing network support and security policies.
• Data center migration, providing support, rack mounting, patching cables on devices.
• Cisco ISE- a security policy management platform that helps enterprise to secure access, enhance security, ensure compliance and streamline operations.
• Campus migration from Kampala road to Former Africell building, setting up campus switches, racks and server room.
• Checkpoint firewall clustering at both Data-center.

Responsibilities: UCC Coordinator

-To lead the strategy implementation to fulfill the mission of UCC and work closely with all departments to develop and implement policy decisions.
-To ensure effective development of policies and strategies that ensure the reports submitted with to UCC the data is accurate, correct and its inline with the guidelines.

-Administer, organize, and supervise fellow staff to input data for analysis and share the report with UCC on behalf of the technical department.

-Develop and monitor the implementation of a framework and guidelines of the technology to used in the infrastructure of the network at Roke Telkom.

Responsibilities: Infrastructure Support

-Configuring and installing various network devices and services (e.g., routers, switches, firewalls, load balancers).-Network Security

-Carrying out proof of concepts (POCs) for new equipment.

-Provisioning new customer links.

-Identifying and responding to faults within ROKE Telkom's Network Infrastructure.

-Actively providing 3rd level support .

-Implementing planned maintenance activities.

-Monitoring and management of facilities at all ROKE Telkom points of presence(POPs)

-Maintaining technical documentation of processes and procedures used throughout normal

operations to ensure efficiency, consistency and highest standards.

-Working closely with other team members and other ROKE Telkom departments to support the

business in achieving its overall goals.

-Wireless Network Optimization.

-Incident and event management.

-Supporting ROKE's network expansion by planning and implementing the extension of both fiber, wireless, core, and access network infrastructure, to increase service coverage.

• Coordinated with vendors for equipment procurement, installation, maintenance contracts, ensuring optimal service levels at competitive pricing points.
• Reduced downtime by proactively identifying and addressing potential issues in the IT infrastructure.
• Migrated legacy systems to modern platforms for increased efficiency and reduced maintenance costs.

• Mentored junior engineers by providing guidance on best practices related to NOC operations.
• Collaborated with cross-functional teams to streamline communication and enhance overall efficiency.
• Conducted thorough root cause analysis investigations to identify areas for improvement within the NOC environment.
• Improved network performance by proactively monitoring and resolving issues in a timely manner.
• Established positive relationships with clients by actively listening to their needs and promptly addressing any concerns.
• Managed multiple priorities effectively through strong organization skills and efficient time management practices.
• Supported disaster recovery efforts by assisting with backup configurations, testing plans, and restoring services when necessary.
• Monitored and maintained network and software components according to established guidelines and best practices.
• Troubleshot routers, layer 2 and 3 switches, and network firewalls.
• Supported global network users with connectivity, VPN, and access issues.
• Established positive working relationships with users to quickly resolve problems.
• Closed first-time tickets quickly and met resolution volume requirements.
• Configured IP assignment, core network configuration, and DNS setup for new users.
• Coordinated with technical support, service provisioning and sales teams to deliver network services at or above SLA requirements.
• Installed fiber, ethernet, and console cabling in climate-controlled NOC.
• Delivered tier-3 support for co-location, customer backup networks, and ISP services.
• Designed, tested and implemented network servers, infrastructure and software.
• Monitored network hardware operations to evaluate proper configuration.