NDIBUUZA AIDEN
Administrative Assistant.
Kampala-Uganda
Summary
An enthusiastic, self-driven and productive employee with display of outstanding knowledge and practical experience of more than three years of exceptional provision of all-round first class service. All this backed up with a great background in Human resource generalist affairs, including but not limited to experience in employee recruitment, records management, multi-tasking and employee motivation.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
Work History
Office Assistant
National Identification And Registration Authority
Kampala
01.2020 - Current
- Register over 50 Ugandans for National Identity cards with the support of my colleagues.
- Handle inquiries and all front desk duties as required.
- Registration of births, deaths, and issuance of certificates.
- Issuance of national identity cards on a daily basis.
- Update client information in the National identification register.
- Perform general clerical duties like photocopying, mailing, and filing.
- Maintain hard copy and electronic filing system.
- To ensure timely daily set up and cleaning of registration and issuance kits.
- To maintain an organized flow of client traffic, sitting arrangement and issuing of daily tickets to clients.
- Supervise and be the Officer in charge of the station in the absence of the supervisor and the assistant registration officers.
- Support staff in assigned project based work.
- Managed receptionist area, greeting visitors and responding to telephone and in-person enquiries.
- Edited and proofread documents for accuracy and completeness.
- Utilized office management software to record and track customer information.
- Interacted with customers by phone, email, or in-person to provide information.
- Collaborated with various departments to complete assigned tasks.
- Maintained and updated office records, both digital and physical.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Coordinated and scheduled meetings and appointments.
- Assisted with onboarding of new employees.
- Coordinated travel arrangements for staff members.
Human Resource Assistant/ Executive Assistant
Keane Engineering Technologies Limited
12.2017 - 01.2019
- Participate in the recruitment function including job advertisements and interview scheduling for available positions
- Update and management of employees' records.
- Conflict resolution - assisting in staff grievance handling issues.
- Screening phone calls, enquiries and requests, and handling them when appropriate.
- Meeting and greeting visitors at all levels of seniority.
- Organizing and maintaining diaries and making appointments.
- Dealing with incoming emails.
- Arranging travels, accommodation and occasionally travelling with the CEO to take notes or dictation at meetings or to provide general assistance during presentations.
- Provided effective meeting support by preparing agendas and taking minutes.
- Maintained and protected operations by keeping information confidential.
- Acted as primary point of administrative contact with other offices, individuals and external organizations to streamline communications.
- Attending meetings and ensuring the manager is well prepared for meetings.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Organized new employee orientation schedules for new hires.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Answered and redirected incoming phone calls for office.
- Coordinated employee training programs to improve productivity and performance.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Set up orientations and initial training for new employees.
- Updated and maintained employee attendance records.
- Scheduled and coordinated interviews between hiring managers and potential candidates.
- Checked references for potential candidates.
Human Resources Assistant
Kampala Hospital
Kampala
06.2017 - 11.2017
- Manage the recruitment function including job advertisements, interviews' scheduling and interviewing for available positions.
- Answering phone calls that are routed to the Human Resource manager's office.
- Drafting of contracts and offer letters for employees.
- Do secretarial duties like filing and photocopying documents.
- Update and management of employees' records.
- Induction of new employees to the hospital system.
- Help with the orientation of the newly recruited employees.
- Keep and maintain the human resource clean.
- Prepared new employee files and structured current employee files for accurate, reliable records .
- Assisted with recruiting, background checks and reference checks.
Administrative Assistant
AAR Health Care Uganda Ltd
Kampala
10.2015 - 05.2016
- Establish solutions to clients' service concerns problems.
- Follow such problems to the end until the client is satisfied.
- Ensure that all information relating to customer satisfaction is properly filed for future reference.
- Ensure general running of the reception area in terms of service provision, equipment and cleanliness.
- Compilation of floor management reports from all clinics to be submitted to the Clinic Business manager in charge of Business development on a daily basis.
- Daily follow up calls to clients.
- Ensure that clients are given a positive and receptive welcome.
- Booking and confirming appointments.
- Manning incoming calls and channel them to their respective recipients and make outgoing phone calls on the organization's behalf.
- Treat all employees and customer information with utmost confidentiality.
- Running reports for the Customer Care and Quality Assurance teams as required.
- Coordinate Administration meetings.
- Coordinate transport & travel logistics.
- Executed record filing system to improve document organization and management.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Scheduled office meetings and client appointments for staff .
Cashier /Sales Executive
Method Construction Company Ltd
09.2014 - 08.2015
- Attending to customers and providing them with quotations
- Bank reconciliations
- Managing petty cash
- Making daily purchases
- Receipting money from clients
- Managing clients' accounts
- Visiting potential customers for new business
- Negotiate the terms of agreement and close sales
- Represent the company at trade exhibitions, events and demonstrations
- Identify new markets and business opportunities
- Record sales and send copies to the sales office
- Review my own sales performance.
- Addressed customer needs and made product recommendations to increase sales.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Worked with floor team and managers to meet wide range of customer needs.
- Set up new sales displays each week with fresh merchandise.
Administrative Assistant
Press Release Ltd
Kampala
06.2012 - 08.2014
- Answer telephones and transfer to appropriate staff members.
- Meet and greet clients and visitors.
- Create and modify documents using Microsoft Office.
- Perform general clerical duties like photocopying, mailing, and filing.
- Maintain hard copy and electronic filing system.
- Sign for and distribute packages.
- Assist in Research, price, and purchase office furniture and supplies.
- Coordinate and maintain records for staff office space, phones and parking space.
- Setup and coordinate meetings and conferences.
- Maintain and distribute staff weekly schedules.
- Support staff in assigned project based work.
- Provide office orientation for new employees.
Data Entry Clerk
SAP, Steel and Tube Industries
Kampala
10.2011 - 02.2012
- Answer telephones and transfer to appropriate staff members
- Meet and greet clients and visitors
- Create and modify documents using Microsoft Office
- Perform general clerical duties like photocopying, mailing, and filing
- Maintain hard copy and electronic filing system
- Reconciling and posting invoices using SAP business one
- Reconciling and updating stock and posting it using SAP business one.
Researcher
Centre For Social Research.
Kampala
04.2011 - 08.2011
- To train communities on hygiene and how to live healthy.
- To collect information basing on the theme given (by the ministry we are doing Research for.) From different areas in Uganda and then make reports.
Display officer/Registrar
Electoral Commission
08.2010 - 08.2010
- Display the voters' register to voters.
- Registering new voters in the system.
- Ensuring that all citizens interested in voting have registered.
- Rectifying miss-spelt voters' names in the Voters'register.
- Making sure the voters' register is updated.
Education
Diploma - Human Resource Management
Makerere University Business School
06.2009 - 07.2011
U.A.C.E Certificate - Arts( History,economics,divinity And Entrepreneurship
Old Kampala Senior Secondary school
Kampala 02.2007 - 11.2008
Kampala U.C.E Certificate -
Greenville High School
02.2003 - 11.2006
Skills
Excellent Organizational skillsundefined
Timeline
Office Assistant
National Identification And Registration Authority
01.2020 - Current
Human Resource Assistant/ Executive Assistant
Keane Engineering Technologies Limited
12.2017 - 01.2019
Human Resources Assistant
Kampala Hospital
06.2017 - 11.2017
Administrative Assistant
AAR Health Care Uganda Ltd
10.2015 - 05.2016
Cashier /Sales Executive
Method Construction Company Ltd
09.2014 - 08.2015
Administrative Assistant
Press Release Ltd
06.2012 - 08.2014
Data Entry Clerk
SAP, Steel and Tube Industries
10.2011 - 02.2012
Researcher
Centre For Social Research.
04.2011 - 08.2011
Display officer/Registrar
Electoral Commission
08.2010 - 08.2010
Diploma - Human Resource Management
Makerere University Business School
06.2009 - 07.2011
U.A.C.E Certificate - Arts( History,economics,divinity And Entrepreneurship
Old Kampala Senior Secondary school
02.2007 - 11.2008
Kampala U.C.E Certificate -
Greenville High School
02.2003 - 11.2006
Similar Profiles
JACOB WAKABIJACOB WAKABI
INFORMATION TECHNOLOGY OFFICER at NATIONAL IDENTIFICATION AND REGISTRATION AUTHORITYINFORMATION TECHNOLOGY OFFICER at NATIONAL IDENTIFICATION AND REGISTRATION AUTHORITY
Julius SsensambaJulius Ssensamba
Research and Analysis Officer at National Identification And Registration AuthorityResearch and Analysis Officer at National Identification And Registration Authority
KUFUOR KOJO AFRIYIEKUFUOR KOJO AFRIYIE
Human Resource Officer at National Identification AuthorityHuman Resource Officer at National Identification Authority