NDIBUUZA AIDEN
Administrative Assistant.
Kampala-Uganda
Summary
An enthusiastic, self-driven and productive employee with display of outstanding knowledge and practical experience of more than three years of exceptional provision of all-round first class service. All this backed up with a great background in Human resource generalist affairs, including but not limited to experience in employee recruitment, records management, multi-tasking and employee motivation.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
Work History
Office Assistant
National Identification And Registration Authority
Kampala
2020.01 - Current
- Register over 50 Ugandans for National Identity cards with the support of my colleagues.
- Handle inquiries and all front desk duties as required.
- Registration of births, deaths, and issuance of certificates.
- Issuance of national identity cards on a daily basis.
- Update client information in the National identification register.
- Perform general clerical duties like photocopying, mailing, and filing.
- Maintain hard copy and electronic filing system.
- To ensure timely daily set up and cleaning of registration and issuance kits.
- To maintain an organized flow of client traffic, sitting arrangement and issuing of daily tickets to clients.
- Supervise and be the Officer in charge of the station in the absence of the supervisor and the assistant registration officers.
- Support staff in assigned project based work.
- Managed receptionist area, greeting visitors and responding to telephone and in-person enquiries.
- Edited and proofread documents for accuracy and completeness.
- Utilized office management software to record and track customer information.
- Interacted with customers by phone, email, or in-person to provide information.
- Collaborated with various departments to complete assigned tasks.
- Maintained and updated office records, both digital and physical.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Coordinated and scheduled meetings and appointments.
- Assisted with onboarding of new employees.
- Coordinated travel arrangements for staff members.
Human Resource Assistant/ Executive Assistant
Keane Engineering Technologies Limited
2017.12 - 2019.01
- Participate in the recruitment function including job advertisements and interview scheduling for available positions
- Update and management of employees' records.
- Conflict resolution - assisting in staff grievance handling issues.
- Screening phone calls, enquiries and requests, and handling them when appropriate.
- Meeting and greeting visitors at all levels of seniority.
- Organizing and maintaining diaries and making appointments.
- Dealing with incoming emails.
- Arranging travels, accommodation and occasionally travelling with the CEO to take notes or dictation at meetings or to provide general assistance during presentations.
- Provided effective meeting support by preparing agendas and taking minutes.
- Maintained and protected operations by keeping information confidential.
- Acted as primary point of administrative contact with other offices, individuals and external organizations to streamline communications.
- Attending meetings and ensuring the manager is well prepared for meetings.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Organized new employee orientation schedules for new hires.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Answered and redirected incoming phone calls for office.
- Coordinated employee training programs to improve productivity and performance.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Set up orientations and initial training for new employees.
- Updated and maintained employee attendance records.
- Scheduled and coordinated interviews between hiring managers and potential candidates.
- Checked references for potential candidates.
Human Resources Assistant
Kampala Hospital
Kampala
2017.06 - 2017.11
- Manage the recruitment function including job advertisements, interviews' scheduling and interviewing for available positions.
- Answering phone calls that are routed to the Human Resource manager's office.
- Drafting of contracts and offer letters for employees.
- Do secretarial duties like filing and photocopying documents.
- Update and management of employees' records.
- Induction of new employees to the hospital system.
- Help with the orientation of the newly recruited employees.
- Keep and maintain the human resource clean.
- Prepared new employee files and structured current employee files for accurate, reliable records .
- Assisted with recruiting, background checks and reference checks.
Administrative Assistant
AAR Health Care Uganda Ltd
Kampala
2015.10 - 2016.05
- Establish solutions to clients' service concerns problems.
- Follow such problems to the end until the client is satisfied.
- Ensure that all information relating to customer satisfaction is properly filed for future reference.
- Ensure general running of the reception area in terms of service provision, equipment and cleanliness.
- Compilation of floor management reports from all clinics to be submitted to the Clinic Business manager in charge of Business development on a daily basis.
- Daily follow up calls to clients.
- Ensure that clients are given a positive and receptive welcome.
- Booking and confirming appointments.
- Manning incoming calls and channel them to their respective recipients and make outgoing phone calls on the organization's behalf.
- Treat all employees and customer information with utmost confidentiality.
- Running reports for the Customer Care and Quality Assurance teams as required.
- Coordinate Administration meetings.
- Coordinate transport & travel logistics.
- Executed record filing system to improve document organization and management.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Scheduled office meetings and client appointments for staff .
Cashier /Sales Executive
Method Construction Company Ltd
2014.09 - 2015.08
- Attending to customers and providing them with quotations
- Bank reconciliations
- Managing petty cash
- Making daily purchases
- Receipting money from clients
- Managing clients' accounts
- Visiting potential customers for new business
- Negotiate the terms of agreement and close sales
- Represent the company at trade exhibitions, events and demonstrations
- Identify new markets and business opportunities
- Record sales and send copies to the sales office
- Review my own sales performance.
- Addressed customer needs and made product recommendations to increase sales.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Worked with floor team and managers to meet wide range of customer needs.
- Set up new sales displays each week with fresh merchandise.
Administrative Assistant
Press Release Ltd
Kampala
2012.06 - 2014.08
- Answer telephones and transfer to appropriate staff members.
- Meet and greet clients and visitors.
- Create and modify documents using Microsoft Office.
- Perform general clerical duties like photocopying, mailing, and filing.
- Maintain hard copy and electronic filing system.
- Sign for and distribute packages.
- Assist in Research, price, and purchase office furniture and supplies.
- Coordinate and maintain records for staff office space, phones and parking space.
- Setup and coordinate meetings and conferences.
- Maintain and distribute staff weekly schedules.
- Support staff in assigned project based work.
- Provide office orientation for new employees.
Data Entry Clerk
SAP, Steel and Tube Industries
Kampala
2011.10 - 2012.02
- Answer telephones and transfer to appropriate staff members
- Meet and greet clients and visitors
- Create and modify documents using Microsoft Office
- Perform general clerical duties like photocopying, mailing, and filing
- Maintain hard copy and electronic filing system
- Reconciling and posting invoices using SAP business one
- Reconciling and updating stock and posting it using SAP business one.
Researcher
Centre For Social Research.
Kampala
2011.04 - 2011.08
- To train communities on hygiene and how to live healthy.
- To collect information basing on the theme given (by the ministry we are doing Research for.) From different areas in Uganda and then make reports.
Display officer/Registrar
Electoral Commission
2010.08 - 2010.08
- Display the voters' register to voters.
- Registering new voters in the system.
- Ensuring that all citizens interested in voting have registered.
- Rectifying miss-spelt voters' names in the Voters'register.
- Making sure the voters' register is updated.
Education
Diploma - Human Resource Management
Makerere University Business School
2009.06 - 2011.07
U.A.C.E Certificate - Arts( History,economics,divinity And Entrepreneurship
Old Kampala Senior Secondary school
Kampala 2007.02 - 2008.11
Kampala U.C.E Certificate -
Greenville High School
2003.02 - 2006.11
Skills
Excellent Organizational skills.undefined
Timeline
Office Assistant
National Identification And Registration Authority
2020.01 - Current
Human Resource Assistant/ Executive Assistant
Keane Engineering Technologies Limited
2017.12 - 2019.01
Human Resources Assistant
Kampala Hospital
2017.06 - 2017.11
Administrative Assistant
AAR Health Care Uganda Ltd
2015.10 - 2016.05
Cashier /Sales Executive
Method Construction Company Ltd
2014.09 - 2015.08
Administrative Assistant
Press Release Ltd
2012.06 - 2014.08
Data Entry Clerk
SAP, Steel and Tube Industries
2011.10 - 2012.02
Researcher
Centre For Social Research.
2011.04 - 2011.08
Display officer/Registrar
Electoral Commission
2010.08 - 2010.08
Diploma - Human Resource Management
Makerere University Business School
2009.06 - 2011.07
U.A.C.E Certificate - Arts( History,economics,divinity And Entrepreneurship
Old Kampala Senior Secondary school
2007.02 - 2008.11
Kampala U.C.E Certificate -
Greenville High School
2003.02 - 2006.11
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