Teddy Nalule
KAMPALA,UGANDA
Summary
I am an enthusiastic, flexible and organized professional with experience in high-level executive support roles who is seeking a challenging career with considerable working experience in various office environments. I am computer literate with proficiency in advanced MS Office. I have excellent communication and analytical skills therefore, pay greater attention to details in my work. I possess excellent customer care values, numerical and data entry skills and a comprehensive understanding of commercial administration, sales and marketing procedures. My excellent time management skill means that every task is completed efficiently and to the highest possible standard. I work well in teams but also independently. I am a hardworking and honest individual who strives to achieve the best in all areas, and I am always eager to learn new skills and advance my career.
Overview
3
3
years of professional experience
9
9
years of post-secondary education
Work History
Customer Sales Representative
True north consult limited
KAMPALA, Kampala District
04.2021 - 5 2023
- I worked at the airtel service centre under customer service department
- Roles and responsibilities; Responding to customers' questions about a Airtel products or services like airtel money, bundles and wifi devices
- Processing orders and transactions like proforma invoices, airtel money and airtime
- Finding solutions issues and escalating technical problems like quick loan errors, wrong transactions
- Conveying information about airtel offerings like airtel smartplan package, double data
- Handling customer complaints about airtel products and services like fast data depletion, quick loan errors,airtel money.
- Built strong relationships with clients through attentive service, leading to repeat business and referrals.
- Improved sales revenue with effective communication of product features, benefits, and promotions.
- Emphasized product specifications to meet customer needs.
Front Desk Agent/ Cashier
AAR clinic
Kampala, Kampala District
06.2018 - 04.2021
- In this role, i had the following tasks; Booking in patients and Managing them Monitoring the flow of patients
- Performing banking, reconciliations and petty cash management
- Preparation and submission of reports about my tasks to immediate supervisors Maintaining daily log of incoming /outgoing patients Attend to customer/ patient phone call inquiries
- Managed room inventory effectively, ensuring optimal occupancy rates and revenue generation.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Mentored new hires on best practices at the front desk ensuring they were properly trained and equipped to excel in their roles.
- Demonstrated adaptability during unexpected challenges such as system outages or emergency situations while maintaining composure under pressure.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
Education
Bachelor of social sciences -
Makerere university kampala
03.2012 - 05.2016
Uganda Advanced Certificate of Education - undefined
Lubiri Senior Secondary School
02.2010 - 05.2011
Uganda Certificate of Education - undefined
Our lady of good Counsel S.S
Gayaza, Wakiso 02.2006 - 05.2009
Skills
Multitasking
good time keeper
Computer skills
Business communication skills
Flexibility
Complaint resolution
Up-selling capabilities
Salesforce
POS Systems
Patience and resilience
Consent
I consent to the processing of my personal data for the purpose of recruitment for the position to which I am applying.
Personal Information
- Gender: Female
- Nationality: ugandan
Languages
English
Luganda
References
- Dennis Semakula, AAR clinic, +256 755882882, dennis.semakula@aar-healthcare.com
- Opio Mubaraka, True North Consult Limited, +256 753724821, m.opio@truenorthafrica.com
Timeline
Customer Sales Representative
True north consult limited
04.2021 - 5 2023
Front Desk Agent/ Cashier
AAR clinic
06.2018 - 04.2021
Bachelor of social sciences -
Makerere university kampala
03.2012 - 05.2016
Uganda Advanced Certificate of Education - undefined
Lubiri Senior Secondary School
02.2010 - 05.2011
Uganda Certificate of Education - undefined
Our lady of good Counsel S.S
02.2006 - 05.2009
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