Detail-oriented and self-driven professional with strong experience in client management, administrative support, scheduling and digital organization. Skilled in handling correspondence, managing calendars and preparing reports. Proficient in MS Office, Google Workspace and customer relationship management tools. Adept at multitasking, handling confidential information, and providing seamless virtual support to consultants and executives.
- Handled client correspondence through phone, email, and in-person, ensuring timely resolution of inquiries.
- Prepared, verified, and organized transaction documentation with accuracy and confidentiality.
- Assisted managers with client service support, scheduling, and monitoring of service requests.
- Maintained digital and physical records for compliance and quick retrieval.
- Provided administrative support including reporting, followups, and client engagement tracking
-Coordinated customer onboarding by guiding documentation, ensuring accuracy, and maintaining records.
- Supported field teams with administrative checks, training documentation, and compliance monitoring.
- Improved client experience by managing feedback channels and ensuring followup resolutions.
- Recognized as Welfare Champion for organizational support and teamwork.