Years of experience
Sumayah Kwanjeni
Administrative Assistant
Kampala ,Uganda
Summary
A hardworking and professionally qualified administrative personnel with 10 years of training & experience that has enabled benchmark contribution in the administrative sector and looking to start immediately in a competitive role. One that is a confident team-builder, results-oriented and has the urge and ability to work towards achieving solutions in the administrative domain, but not limited to. My career
objective is to pursue a challenging and rewarding career in the administrative sector, showcase my mastery in customer care, communications and administrative skills in effective environments geared towards developing exquisite solutions in Uganda and the globe.
Overview
10
10
1
1
Certification
Work History
Administrative Assistant
ProInterns Uganda
Kampala, Uganda
01.2018 - 08.2023
- Arranged filing systems for easy use and retrieval by personnel.
- Ordered stock and supplies from trusted and cost-effective suppliers to meet office needs.
- Organised tasks by level of urgency and importance to make best of use time and resources.
- Contributed to harmonious and productive office environment by building positive relationships with coworkers.
- Took initiative to self-assign administrative tasks in line with company policy to maximise impact.
- Transcribed or scanned data to create new files.
- Created email notifications, invitations and agendas for meetings, events and appointments.
- Reviewed documents for staff to proofread for errors, correct formatting and verify factual information.
- Produced clean, error-free professional business correspondence for office team.
- Assisted managers in compiling and organising materials for meetings.
- Managed physical and digital correspondence while keeping information private and secure.
- Dealt with routine enquiries at reception or by telephone and referred more complex matters to appropriate members of staff.
- Established improved workflows to maximise communication and efficiency.
- Prepared and distibuted meticulous notes and high-quality reports within deadlines.
- Kept and maintained accurate filing system for preservation of office information.
- Opened and routed business parcels and letters.
- Gathered information, created charts and produced reports for staff.
- Handled incoming calls for staff, answering questions, directing calls and documenting messages.
- Planned and scheduled meetings, creating agendas and minutes as needed.
- Processed new customer orders, coordinated related documentation and adjusted account balances.
- Received and checked financial statements and reconciled related accounts.
- Examined, scanned and input documents in software system.
- Wrote professional letters, emails and memoranda for business communication.
- Sorted and organised different types of information by document type, personnel or location.
- Acted as main contact for staff and clients.
- Took dictation and transcribed words for staff to create records and correspondence.
- Helped staff to maximise efficiency by providing clerical and secretarial support.
- Leveraged strategic networking to create new business opportunities.
- Managed teams by overseeing hiring, training and professional growth of employees.
- Supported team by demonstrating respect and willingness to help.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
Business Center Clerk Assistant (Internship)
Kampala Serena Hotel
Kampala , Uganda
02.2014 - 06.2014
- Covered reception desks, providing positive customer care in person and during telephone calls.
- Communicated and processed client information with discretion to maintain confidentiality.
- Inputted data quickly and accurately to maintain reliable records.
- Built positive working relationships with staff and customers for helpful department support.
- Handled incoming calls for staff, answering questions, directing calls and documenting messages.
- Provided high level of secretarial service, e.g. typing & word processing service for guests.
- Maintained adequate stocks of office supplies.
- Adopted a friendly, helpful and pleasant attitude to all guests.
- Carried out impromptu tasks assigned from the business center Supervisor and Manager whenever encounters in difficulties or special requests in daily operation arose to ease work flow.
- Kept up the cleanliness and workflow of the internal working area.
- Attended regular meetings coordinated by the business center.
- Ensured appearance, hygiene, courtesy and telephone manners are in good order.
- Maintained close working co-operation with other departments as well as all sections in front office.
- Performed all duties, other than the above as requested by the hotel policies and/or as instructed by the direct supervisor.
Receptionist Conference Centre (Internship)
Kampala Serena Hotel
Kampala, Uganda
06.2013 - 08.2013
- Prioritised tasks to maintain reliable service throughout peak times.
- Monitored building security, updated logs and issued visitor badges.
- Acted as first point of contact for wide range of personnel.
- Admitted guests into buildings to control site access.
- Kept reception area clean and organised to uphold professional office reputation.
- Managed calendars, strategically scheduling appointments to maximise availability.
- Maintained accurate and up-to-date records for smooth handovers.
- Answered and helped resolve enquiries from clients, vendors and general public.
- Greeted customers promptly and professionally, providing friendly and knowledgeable assistance.
- Set up office spaces, equipment and support services for client and team meetings.
- Coordinated incoming and outgoing packages and mail to facilitate distribution.
- Maintained reception area stock of important forms and brochures.
- Responded to telephone enquiries from clients, vendors and members of public.
- Set up and coordinated meetings and conferences.
- Made bookings of the different conference halls and meeting rooms.
- Took clients round the Conference Center and gave details on availability and capacity of the meeting rooms.
- Updated the activity projector calendar daily with details of the meetings taking place in the different meeting rooms.
Education
Degree In Bachelor Of Leisure And Hospitality Management - Hospitality And Customer Service
Makerere University Business School
Kampala Uganda 01.2017
Skills
Data Entry
undefinedCertification
New Generation Mentoring Programme. Enrolled for and successfully completed training in a mentoring and leadership programme with Kyusa Uganda under Newen Consults.
Timeline
Administrative Assistant
ProInterns Uganda
01.2018 - 08.2023
New Generation Mentoring Programme. Enrolled for and successfully completed training in a mentoring and leadership programme with Kyusa Uganda under Newen Consults.
07-2016
Business Center Clerk Assistant (Internship)
Kampala Serena Hotel
02.2014 - 06.2014
Receptionist Conference Centre (Internship)
Kampala Serena Hotel
06.2013 - 08.2013
Degree In Bachelor Of Leisure And Hospitality Management - Hospitality And Customer Service
Makerere University Business School
Similar Profiles
Azidah MwanjaAzidah Mwanja
Teacher,general Laborer,driver,volunteer at Ministry Of Education In Uganda,Uganda,Canada.Teacher,general Laborer,driver,volunteer at Ministry Of Education In Uganda,Uganda,Canada.
Moses OjanMoses Ojan
Engineering Stores Officer at Uganda National Airlines Company (Uganda Airlines)Engineering Stores Officer at Uganda National Airlines Company (Uganda Airlines)
AMWONYA AGGREYAMWONYA AGGREY
Manager Agency, Financial services and cross border payments at POSTA UGANDA (Uganda Post Ltd)Manager Agency, Financial services and cross border payments at POSTA UGANDA (Uganda Post Ltd)